Secure key comes to First Direct

block10

It maybe checking periodically for updates in the background when there is an internet connection.

LeifGR

block10 wrote: »

It maybe checking periodically for updates in the background when there is an internet connection.

Sure. But then wouldn't you expect it to actually do the update there and then...?

IronWolf

I still haven't added a secure key to my account. I wonder if I will be forced to at any point.

LeifGR

OK, I have now tested using the app offline for a couple of weeks and my conclusion is - it never works the first time you try. Once you have used it with an internet connection, you can the turn the connection off and use it offline - but wait a few hours, try again and - you guessed it - you'll need an internet connection again. I am starting to think that this "update" that the app is asking for is in fact an integral part of their security design. So much for the statement on their website that

You do not need internet or phone signal to be able to use the Digital Secure Key

I think this design of theirs is pathetic. So disappointed, having thought well of FD for years.

molly_mandy_2

IronWolf wrote: »

I still haven't added a secure key to my account. I wonder if I will be forced to at any point.

I must be at the very end of their list as I haven't even been asked :rotfl:
Quite happy to carry on without one.

Jegersmart

IronWolf wrote: »

Santander have the best system imo. If you try to pay someone new they send you a text with a passcode, otherwise you can log in and bank unhindered.

This is what Citi do and it works well.

J

drinkduffbeers

They don't seem to be in any hurry rolling this out to me

Anyone else still waiting?

roxy28

drinkduffbeers wrote: »

They don't seem to be in any hurry rolling this out to me

Anyone else still waiting?

Yep still waiting here.

BrianD

My secure key is not working properly due to a faulty button and is being replaced, the staff member informed me that First Direct have been declared as the most secure online bank due to using "secure key" by Which.

Really says I, hmmm

Archi_Bald

BrianD wrote: »

..... First Direct have been declared as the most secure online bank due to using "secure key" by Which.
....

That gives Which? another opportunity to punt their FD referral link.

At least MSE declare that they get referral fees from FD, Which? don't.