Secure key comes to First Direct

Hominu

wiogs wrote: »

I was replying to your earlier post where you stated that you thought that Windows Smart phones had "died" years ago.

They haven't - do keep up.

Ok, they have not "died", but with a market share of less than 1% you can see why banks don't bother to support them.

Better_Days

So, how does this secure key thing actually work? I have a FD account, and don't really want to change. I have found their customer service to be excellent, no menus to bother with when I ring up, and rarely have to wait more than a few rings to get a reply. Staff helpful and knowledgeable.

My recent mortgage application with FD went through very smoothly, and again, was very easy to ring up to check things.

Also have a Santender account and have found the text message thingy OK (although it did take me a while to sort it out after I inadvertantly entered my mobile phone number incorrectly on the Santander system and it took some doing to persuade them that I was a ninny with numbers rather than a fraudster ). I like that they text you if transactions over a specified amount are carried out on your account.

alanq

Better_Days wrote: »

So, how does this secure key thing actually work?

Information is not hard to find.
http://www1.firstdirect.com/1/2/securekey

Better_Days

alanq wrote: »

Information is not hard to find.
http://www1.firstdirect.com/1/2/securekey

Thanks, just been browsing the FD website trying to find out more but hadn't got to that page. Got waylaid by the 'Labs' page

alanq

Better_Days wrote: »

Thanks, just been browsing the FD website trying to find out more but hadn't got to that page. Got waylaid by the 'Labs' page

I find that often, as in this case, Google gets to the answer quicker than trying to navigate a website. Searched <"first direct" "secure key"> and the first hit was the answer. (I knew that the page existed having found it from a link in an email previously received from FD)

IronWolf

Hominu wrote: »

Ok, they have not "died", but with a market share of less than 1% you can see why banks don't bother to support them.

Windows phones have a 9.2% market share in the UK

http://www.theinquirer.net/inquirer/news/2291979/windows-phone-hits-record-92-percent-market-share-in-the-uk

molly_mandy_2

I love the Youtube videos of people smashing up their HSBC Secure Keys

Seems the keys are proving more trouble than they are worth.

I trust if we select not to use a key, we can still just ring up & ask FD to do things we can no longer do e.g. set up new direct debits ??

EarthBoy

molly_mandy wrote: »

I trust if we select not to use a key, we can still just ring up & ask FD to do things we can no longer do e.g. set up new direct debits ??

You can ring up to do anything over the phone except set up direct debits. You can't set those up online either, at least not via your First Direct account. To set up DDs you have to contact the organisation you want to pay and give them your bank details.

molly_mandy_2

EarthBoy wrote: »

You can ring up to do anything over the phone except set up direct debits. You can't set those up online either, at least not via your First Direct account. To set up DDs you have to contact the organisation you want to pay and give them your bank details.

Thanks EB. I think I picked a poor example by saying D.Debits !

jamesd

IronWolf wrote: »

If you have any computer savvy at all you can avoid getting your computer hacked.

Sure you can. Like when a web ad is changed part way through a campaign and is used to deliver a zero day exploit to your computer. Or when a site you've used is hacked. I've had a financial site deliver an exploit to me after its message board server was hacked.

Even the best of us can be caught out in various ways. There are things we can do for protection but even so, the number of potential compromises is large. You and I probably won't be easy to exploit but there's a world of difference between being an easy phishing victim and being invulnerable.

So far as banks accepting the loss, see how you get on when they tell you that they will not pay because you disclosed your security details to the attacker or the fact that SecureKey was used and that it was from your normal computer proves that it was really you. Even when the only reason that worked is because they used a system as insecure as Securekey that makes it relatively easy to exploit their customers.