Secure key comes to First Direct

socrates

planteria wrote: »

why are you so against using the secure key?

i log into my HSBC personal accounts with a little calculator-type thing....[is that it?] and log into my two HSBC business accounts using little fobs with generate 6 numbers [is that it?], with no problems at all.

The fob is being replaced by a "little calculator-type thing" for the business accounts - it is a grey version as opposed to black

socrates

drp8713 wrote: »

i recently switched to first direct and they have been a complete shambles so far.

The digital secure key isnt working. (got an iphone and mobile banking with 5 other banks, so no problem there).

Spend £10 in phone calls trying tp get it sorted, just told its a back end it problem and to leave it with them.

A week goes by, nothing from them.

Send them an email, as i cant send a secure message without the key. Told them my switch date is tomorrow and i need full access by then and that i have heard nothing for a week.

They sent me a letter saying thanks for your complaint, we will reply in 15 working days!

So i complain about them taking too long, and they then want to take even longer.

They better a. Get it sorted asap and b. At least pay for my call charges, other wise i will be waiting for my joining £100, switching again with a leaving £100 then going to halifax for another £100 sharpish.

0113 234 5678

Drp8713

socrates wrote: »

0113 234 5678

Thanks, I have since found this number, and my banking has been fixed.

They let me know by text. I seriously hope that they don't think that a text is an acceptable way of answering a complaint, but we will see

socrates

Drp8713 wrote: »

Thanks, I have since found this number, and my banking has been fixed.

They let me know by text. I seriously hope that they don't think that a text is an acceptable way of answering a complaint, but we will see

Personally any complaint I have ever made has been dealt with by phone and I have been a customer for 20 years - they record everything and can even supply a CD of the conversation if requested

Gromitt

molly_mandy wrote: »

Me too. If they offer and I can turn it down .... I will. Perfectly happy with things as they stand

You can turn it down, you just will not be able to setup new payments, leave secure messages, etc, unless you phone them.

Saying that, I received this today:

"Last year we sent you some information to let you know that we are making changes to the way you log on to Internet Banking. Next week, when you log on, you'll be asked to make your choice on how you want to log on going forward. Shortly, we'll send you some more information about the changes to help you make your decision. Blah blah blah."

So it looks like it's all happening next week.

Hominu

Received my securekey today, smaller than I thought it would be. I'm really glad they still allow you to login without it and only require it for certain functionality like creating new payments, as having to get it out for every login would be quite annoying.

Why they need a PIN on it I'm not sure, you still need your usual password to get into online banking, so a simple fob which generated numbers would have been less intrusive.

alanq

Hominu wrote: »

you still need your usual password to get into online banking,

No you don't but you do need to supply a memorable answer to a question.

GFA

roxy28 wrote: »

Yep, still waiting here too, but i am in no rush.

Unfortunately FD hasn't forgotten me. I've been advised that I'll have to make my choice next week. Oh well ....

molly_mandy_2

They didn't forget me either. I chose to decline & when I spoke to a lady on the phone the following week (about something else) she said there was no problem me not having one. She even told me many people had chosen to decline!

She advised all I have to do in future is ring them if there is something I can't do and they'll do it for me.

Thanks FD. Great service as usual.:)

Gromitt

molly_mandy wrote: »

She advised all I have to do in future is ring them if there is something I can't do and they'll do it for me.

Thanks FD. Great service as usual.:)

Although why you would want to do that is another thing. Try to do something online, get denied, ring them up and ask them to do it, done.

Or.

Try to do something online, get denied, enter number from secure key, done. Of course, if you are somewhere and don't have your secure key, you can just ring them up.

I think the later is easier. Is it just me? I could understand it if you needed the secure key to login, view balances, pay existing payees, etc, but you don't.