Help with consumer rights??

Fosterdog

OP just a suggestion but try washing just one tshirt, on a short wash but with a good spin cycle. It should come out of the washer only slightly damp, wet enough for you to feel it is clammy but not wet enough that you need to wipe your hands to dry them after holding it. Then try drying just this one tshirt in the tumble and see how it goes.

The towel load does sound an awful lot to put in any tumble dryer, each bath towel should go in on their own without the hand towels and trousers too.

neilmcl

tinkerbell28 wrote: »

Which she won't be doing if she's putting soaking wet , water logged clothes in a dryer, repeatedly. The thing will over heat and cut out.

As she's installed and used the itemm, and not just inspected. I would expect a long drawn out fight under dsrs.

The law makes no distinction between the use of, or inspection of, an item. This is a common misconception regarding the DSRs. The buyer is under a duty to take reasonable care, that's all. As already stated, the right to cancel is unconditional.

tinkerbell28

neilmcl wrote: »

The law makes no distinction between the use of, or inspection of, an item. This is a common misconception regarding the DSRs. The buyer is under a duty to take reasonable care, that's all. As already stated, the right to cancel is unconditional.

I know!!!! Doesn't mean she is not going to have to fight the retailer though, when she's installed it and used it. I think she needs to be prepared for a fight.

frugal_mike

tinkerbell28 wrote: »

I know!!!! Doesn't mean she is not going to have to fight the retailer though, when she's installed it and used it. I think she needs to be prepared for a fight.

This is one of the few places I've seen that is practically black and white. If there is evidence that the op cancelled by durable means in 7 working days then a court should order a full refund. Even better would be if op bought on credit as a section 75 claim with the credit company should succeed easily (assuming the tumble drier was over £100).

kimberleyanddarren

Thanks everyone for the useful advice.

Tinker bell I don't know what your problem is, but I happen to not be a complete imbecile. the clothes are as any normal person would expect them to be after having been through a washing machine (this is designed to WET the clothes so they are therefore washed) when I put them into the tumble dryer they are damp to touch and when they leave the timber dryer they are still damp to touch, jeez. I came here for consumer rights advice, not to be told the varying levels of when something moves from being 'damp' to becoming 'wet'.

shaun_from_Africa

kimberleyanddarren wrote: »

when I put them into the tumble dryer they are damp to touch and when they leave the timber dryer they are still damp to touch, jeez.

To be fair, this isn't what you stated in your opening post is it?

kimberleyanddarren wrote: »

on both occasions it took over 3 hours by which time the clothes were still soaking wet.

Which is where the confusion arose. There is a big difference between something being damp to the touch and something being soaking wet.

tinkerbell28

kimberleyanddarren wrote: »

Thanks everyone for the useful advice.

Tinker bell I don't know what your problem is, but I happen to not be a complete imbecile. the clothes are as any normal person would expect them to be after having been through a washing machine (this is designed to WET the clothes so they are therefore washed) when I put them into the tumble dryer they are damp to touch and when they leave the timber dryer they are still damp to touch, jeez. I came here for consumer rights advice, not to be told the varying levels of when something moves from being 'damp' to becoming 'wet'.

Well to save looking like an imbecile, I'd write more clearly next time.

Soaking wet clothes suggests a fault with your washing machine NOT your dryer.

ThumbRemote

tinkerbell28 wrote: »

The thing will over heat and cut out.

In most cases a tumble dryer will dry 'soaking wet' clothes perfectly well - it will just take longer. The only scenario where a tumble dryer may overheat and cut out, without that being a fault in itself, is if the vent was completely blocked.

neilmcl

ThumbRemote wrote: »

In most cases a tumble dryer will dry 'soaking wet' clothes perfectly well - it will just take longer. The only scenario where a tumble dryer may overheat and cut out, without that being a fault in itself, is if the vent was completely blocked.

You are aware the thread is about a condenser dryer not a vented one.

tinkerbell28

neilmcl wrote: »

You are aware the thread is about a condenser dryer not a vented one.

Clearly not.