Help with consumer rights??

neilmcl

kimberleyanddarren wrote: »

So if they offer a repair, am I within my rights to reject this and state I am entitled to a refund?

Pretty much, yes. You have, what is known as, a "reasonable period" to inspect and subsequently reject an item that does not conform to contract.

Valli

So, what the OP needs to do is inform the retailer she (?) is rejecting the goods as not fit for purpose/of satisfactory quality, has not accepted them and is therefore asking for a refund?

neilmcl

That's pretty much it, yes.

Although, the retailer could still establish that the dryer isn't faulty, in which case it may be preferable to return under the DSRs, however they may be liable for the cost of the return.

spacey2012

DSR is the way to go, full refund.
make it clear this is what you demand and you are not interested in any warranty.

frugal_mike

Valli wrote: »

So, what the OP needs to do is inform the retailer she (?) is rejecting the goods as not fit for purpose/of satisfactory quality, has not accepted them and is therefore asking for a refund?

Absolutely, and OP should do it as quickly as possible. They should probably stop using the machine too. The Sale of Goods Act says that if the consumer does something inconsistent with the ownership of the goods by the retailer then acceptance occurs. I would imagine repeated use might be considered inconsistent.

frugal_mike

spacey2012 wrote: »

DSR is the way to go, full refund.
make it clear this is what you demand and you are not interested in any warranty.

Depending on the cost of return, and whether OP is liable, this may he a good option. I would be inclined to try rejecting under Sale of Goods Act first as this guarantees all costs are covered by the retailer.

tinkerbell28

browneyedbazzi wrote: »

Are you sure your washing machine spin cycle is working as well as it should? Clothes shouldn't be 'soaking wet' after the spin cycle - if the spin isn't working right and the clothes are going in the dryer too wet that will affect the performance of the dryer.

THIS ^^^^

You say clothes come out of the dryer soaking wet....they should not be going into the dryer soaking wet....As it will cause them to not dry as they are soaked. It will also cause the dryer to over heat, you say it gets hot, as there is too much water, which it is literally boiling inside.

Clothes which have been spun properly should be at most damp, then the dryer finishes them off. They aren't designed to take soaking wet clothes.

tinkerbell28

I'm actually sure you should check your washing machine after reading all your posts, the clothes come out hot.

When you wash clothes, the spin cycle, unless it is delicates, which would not tumble anyway. It will spin and drain most of the water. So clothes should be damp. Not soaking wet.

What happens is, I know, I've done it. When the machine isn't spinning properly, mine is usually a blockage. The clothes come out soaking. All that happens after 3 hours in the dryer, is the machine gets hot, the clothes get hot and they are still soaking. All it does is boil the water and make everything hot, as there is too much excess.

If you're really unlucky it will just overheat and shut down.

So the dryer is getting hot, the clothes are and are "soaking wet" after 3 hours in the dryer. Definitely look to your washing machine, clothes should not be soaking wet after a normal cycle.

neilmcl

tinkerbell28 wrote: »

THIS ^^^^

You say clothes come out of the dryer soaking wet....they should not be going into the dryer soaking wet....As it will cause them to not dry as they are soaked. It will also cause the dryer to over heat, you say it gets hot, as there is too much water, which it is literally boiling inside.

Clothes which have been spun properly should be at most damp, then the dryer finishes them off. They aren't designed to take soaking wet clothes.

One of the reasons I actually prefer a vented machine, even though they can be more expensive to run, although this is debatable given they tend to dry quicker than condenser dryers.

kimberleyanddarren

Thanks for all the replies and useful info so far.

I have tried the machine one final time today, just to be sure that I wasn't doing something stupid like putting it on the wrong setting.

So I reread the instruction booklet and followed the instructions to the letter, even ensuring I followed all of the FAQ 'what if my clothes are still coming out damp?' instructions given in the book.

I put the clothes on to wash in my washing machine and once finished gave them an extra spin to remove as much water as possible. I then transferred them to the tumble dryer on setting number 2 (which is called cupboard dry and supposedly leaves the clothes dry and suitable to put away in the cupboard).

This cycle started at 12:28 (I wanted to time it). Well, it is not 2:46, therefore the machine has been running constantly for 2 hours and 28 minutes. The machine is still running and shows no sign of being finished.

P.S. It is a 7kg machine and all that I have in there is 2 bath towels, 2 hand towels and a pair of trousers.

Surely this cannot be right and must prove the machine is faulty?!! If it is not faulty, and it just takes really long in this machine then I want to return it anyway as this is going to cost a fortune in electricity!!