Help with consumer rights??

shaun_from_Africa

It might be worth having a good look around the drier (if possible, turn it on its side or upside down) and check to make sure that there isn't any packing or transit material wedged in somewhere.
Even though the drier is getting hot, if there was little or no airflow due to a blocked inlet duct, this could cause the problem that you have.

tinkerbell28

I'm going to say it again. If your clothes are coming out soaking wet. Then you are putting them on a spin to remove as much water as possible.

You have a problem with your washing machine. Clothes shouldn't be coming out soaking wet, or full of water. They should be damp to the touch.

If they are not, you'll have this problem with any tumble.

Tigsteroonie

Is it just towels that you have a problem with (have the loads you've tried contained towels)?

I struggle to get towels dry in my washer/dryer, even if there are only 2 bath towels in there, I presume it's because they soak up far more water. But a clothing load (i.e. without towels) dries in 2 hrs just fine.

kimberleyanddarren

after an extra spin clothes don't come out soaking wet, just normal wet, the exact same amount of wet they come out after 2 hours in the tumble dryer. Which is how I know its not working.

They do NOT come out of the washing machine dripping wet, I was trying to make the point that after they had been in the tumble dryer they were as wet as they were when they came out of the washing machine.

And I have had three washes in it in total, two of normal clothes and this one with towels, all have had the same results.

meer53

I have a condenser dryer. I would never attempt to dry 2 bath towels, 2 hand towels and a pair of trousers at the same time.

Condenser dryers take far longer than vented ones in my experience. I would only put 1 bath towel in at a time. If the clothes are coming out hot and damp, you're probably putting too much in. Try drying one item at a time. They're not the same as a normal vented dryer, to be honest, i never use mine for drying towels, just small stuff. Towels i'll tumble for a short time, then finish off on the airer or radiator in the winter, in summer, i always peg them out.

tinkerbell28

That is the thing though, a washing machine working properly won't finish with "wet" clothes. Soaking wet, or normal wet (whatever that is). They will be just damp if spun properly.

If you clothes have too much water in, they will come out of a tumble as wet as they went in, just hot. The fact your clothes are coming out hot and wet suggests to much water is in there.

kimberleyanddarren

Either way, it wasn't working when I had only a few tshirts in, not just the towels and I definitely want to return it for a refund. I do not want to keep this as it is practically useless.

Would I be better off going from the side of distance selling or SoGA?

tinkerbell28

Well it's not just "either way".

If you're putting clothes in which are too wet (which does sound like it) as your washing machine isn't spinning properly. It's not faulty. So if it is not faulty and you claim it is. You won't get a refund after testing it. Even with SOGA. That will only work if it is faulty.

DSR's are a bit different as you have used and installed it. It won't be as straightforward as you think, they could be deemed acceptance. The DSR regs are there to give you a chance to inspect as you would in a showroom.

I want usually doesn't get.

frugal_mike

The Distance Selling Regulations have no 'acceptance' clause, your cancellation rights are unconditional. You do have a reasonable duty of care for the items though.

tinkerbell28

frugal_mike wrote: »

The Distance Selling Regulations have no 'acceptance' clause, your cancellation rights are unconditional. You do have a reasonable duty of care for the items though.

Which she won't be doing if she's putting soaking wet , water logged clothes in a dryer, repeatedly. The thing will over heat and cut out.

As she's installed and used the itemm, and not just inspected. I would expect a long drawn out fight under dsrs.