We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Are XLN any good

Options
1246714

Comments

  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    edited 4 June 2009 at 8:18PM
    Ask XLN to put their offer in writing and study what arrives (if anything does) very carefully.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • Paul_Varjak
    Paul_Varjak Posts: 4,627 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    What is your contract period? Something like 5 years?

    And have you looked at the terms and condition on early termination of contract?


    And have you read this?

    http://www.ofcom.org.uk/bulletins/comp_bull_index/comp_bull_ccases/closed_all/cw_897/
  • aamuk
    aamuk Posts: 49 Forumite
    mikeopvc wrote: »
    I'm with AOL at present and did explain to the caller that I am tied in until January 2010 but she said that was ok as XLN would negotiate with AOL and pay up to £150 cancellation fee for me.
    Hmmm, I'd want to be 100% sure about this, but I think it may be difficult to verify.
  • jase951
    jase951 Posts: 14 Forumite
    Part of the Furniture Combo Breaker
    Hi all

    Any newer feedback on XLN? In particular, their contract length?

    Thanks!
  • mikeopvc
    mikeopvc Posts: 912 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    big con really, when all the papers arrived there was no mention of broadband being included so I rang up only to be told it would be an extra £15 a month.
    I said the whole purpose of this deal was to get an upgrade to a business line for a better broadband service and that the initial sales person had assured me it was included, she denied it so I cancelled there and then. LIARS!
  • we signed up with them about a month ago, still no phone line, or broadband. they made an appointment, and said they couldnt get it, and want to charge us. made us a second apointment, then cancelled that 30mins before it was supposed to be, now they dont call us back, and they wont give us a new appointment! i'm really not happy. our account manager is on the case, but no luck so far. We are still hoping to get it installed, and hope this wont be how it will always be!!!
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    I'd say someone is trying to tell you something.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • Just had an interesting conversation with XLN - they offer cheaper line rental, cheaper call costs and offer to refund any BT cancellation fee, 60 day trial period and 1 year rolling contract. HOwever, we have called today to enquire about the cancellation fee refund and were advised for every £50 they refund this extends the contract length by 1 year, so we would have been tied in for 4 years!!! Its all just a con, in my opinion...
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    Of course it is (if the extension wasn't explained, it's of dubious legal merit anyway).
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • Jemma-T
    Jemma-T Posts: 1,546 Forumite
    mikeopvc wrote:
    Indian caller with a very strong Indian accent

    Red Indian?

    mikeopvc wrote:
    Has anyone got any advice please?

    Yes, stop speaking to spammers and buy a deal from a well known entity. And even if that spammer had an interesting deal you'd have to give them all your info. How dumb would that be?

    Not dumb enough for some.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.