Jo malones new company jo loves refuse to accpet damage!! Please help

fuddle

tinkerbell28 wrote: »

I'm not sure why people are saying op shouldn't be posting because she paid £75 for a candle and it's mse, so everyone is poor, what rubbish.

This wasn't it at all. The thread was posted on Old Style this morning. Many posters on there are frugal beyond belief. The concept of paying £75 for a candle is alien to myself and I suspect many others reading and responding on OS this morning.

MSE is about getting what you want at a savvier price. At no point did I suggest that she shouldn't be posting on MSE because of what she paid for her candle and at no point did I say everyone on MSE is poor

Valli

Having said that - £75 for a candle? One has to admire the marketing strategy of the company involved! Jo Loves sells candles for £75 - makes the Jo Malone £39 candles seem a real bargain!

tinkerbell28

That makes more sense. It was really odd. I know it is money saving, but not everyone here comes for the money saving aspect. There are lots of other boards.

£75 for a candle though, is utter extortion, I just don't get that, which is why I'd expect them to have immediately offered a replacement.

That said op...where did you buy it? I've read those links above which describes fakes doing what you've described. Are you sure it is genuine?

You would hope wouldn't you....that the company and their manufacturer could tell a fake and it's inferior materials.....at £75 a pop.

Hintza

All very interesting but it would appear the OP doesn't even have a contract with comp[any as the boyfriend bought the candle.

sarahg1969

Hintza wrote: »

All very interesting but it would appear the OP doesn't even have a contract with comp[any as the boyfriend bought the candle.

That doesn't matter. If the item was defective and it caused damage to the OP's belongings, then they can pursue the importer/manufacturer under consumer protection legislation, for damage over £275, quite aside from contract law.

Valli

sarahg1969 wrote: »

That doesn't matter. If the item was defective and it caused damage to the OP's belongings, then they can pursue the importer/manufacturer under consumer protection legislation, for damage over £275, quite aside from contract law.

Yes they can - but going in all guns blazing is never a good strategy; nor is hypothesising about what might have happened.

OP has already threatened the company with legal action; and the company has already placed the matter in the hands of their legal team - now too late for anyone here to advise.

sarahg1969

Valli wrote: »

Yes they can - but going in all guns blazing is never a good strategy; nor is hypothesising about what might have happened.

OP has already threatened the company with legal action; and the company has already placed the matter in the hands of their legal team - now too late for anyone here to advise.

Absolutely. But I think sometimes people are too quick to jump in with the lack of contract argument, when there are often other avenues to explore, and that's all I was responding to.

I have to admit to not reading the OP as it was too long, but got the gist from the remainder of the thread.

Valli

You're quite right - lack of contract was resolved quite some time ago with the snail in the ginger beer case.

What the OP thinks we can actually suggest, given she has established a thoroughly adversarial stance prior to even posting on here I don't know.

Ideally she would have posted here prior to sending her initial letter of complaint and could have been advised how to word her complaint to achieve an outcome with which she was satisfied. I think there is very little chance of that happening now.

If we haven't got a 'how to write a letter of complaint to a supplier' sticky this could form the basis of one - as 'what not to do'!

wealdroam

Valli wrote: »

If we haven't got a 'how to write a letter of complaint to a supplier' sticky this could form the basis of one - as 'what not to do'!

Well, we've got the next best thing:

MSE's How to Complain article.

It does include a sample 'complaining' letter too.

Valli

I wasn't 100% certain there wasn't already advice like this, Wealdroam, hence my 'caution' in my post; so thank you for the link.

Funnily enough I seem to be able to complain effectively, I find!

(ie the outcome is one which is satisfactory to me)