Royal Mail Surveys rewarded with Stamps.

SpreadPyar

Thanks NBL I was after the later part of your reply.

quoia

NBLondon wrote: »

If you check the website on the previous Friday - click on "Manage My SMARTS" and it will tell you which SMART to put in which envelope. Then when you click on the item in the list to say you have prepared it - the web page will ask you to confirm which SMART you used. Remember all the training SMARTS were ABCD - the live ones have individual codes.


If"Manage My SMARTS" says there are SMARTS to be returned, then as GRB said - you can put them together in the prepaid envelope (the foil lined one) to TNS.


HTH

That's actually AEDB

and you only ever need use "Manage My Smarts" to either record the ID of those that you are returning to TNS (only having been asked to do so) or to double-check what is recorded as being "in stock"

When you access the online "Posting Plan" it tells you which SMART Number to put in which 'Poster Item Number' providing you wait until they have been allocated by TNS - that's on the Friday preceding the week when they will need posting.

CKsuper

Since we are on the topic of smarts, I have about 4 smarts (real ones) that aren't on my 'manage my smarts' list. They were sent with the welcome letter to the live programme about 2 weeks ago. Should I wait or should I return them since they aren't on the list?

redagila

CKsuper wrote: »

Since we are on the topic of smarts, I have about 4 smarts (real ones) that aren't on my 'manage my smarts' list. They were sent with the welcome letter to the live programme about 2 weeks ago. Should I wait or should I return them since they aren't on the list?

As you have had them for 2 weeks, I suggest that you return them in one of their envelopes.


The following is advice from FAQ's on their website which covers most queries


I have a SMART that does not appear on my online “Manage my SMARTs” list. What do I do?
If you have received a SMART that do not appear in your “manage my SMARTs” list, please wait until Friday, as that is when the online schedule is updated.

If the SMART has not appeared on your stock list by Friday, please return the SMART to us in one of our pre-paid SMART Return Envelopes. You do not need to enter online that you have returned this unrecognised SMART to us.

Saetana

After 4 weeks "training" and two weeks twiddling my thumbs with no items to post and nothing heard from TNS, I am finally back on the main survey for the 4th time. Six items for the first week, which is more than usual but half of them are to be posted on the same day. And my first cube to post, oh joy

quoia

CKsuper wrote: »

Since we are on the topic of smarts, I have about 4 smarts (real ones) that aren't on my 'manage my smarts' list. They were sent with the welcome letter to the live programme about 2 weeks ago. Should I wait or should I return them since they aren't on the list?

I'd give it at least 2 more weeks (well at least 2 more Fridays) unless they actually ask for them to be returned

The first lot of SMARTs that came with my welcome pack didn't show up "in stock" for about 3 weeks, at least after I'd already sent some others that I'd received from other panel members.

NBLondon

quoia wrote: »

and you only ever need use "Manage My Smarts" to either record the ID of those that you are returning to TNS (only having been asked to do so) or to double-check what is recorded as being "in stock"

When you access the online "Posting Plan" it tells you which SMART Number to put in which 'Poster Item Number' providing you wait until they have been allocated by TNS - that's on the Friday preceding the week when they will need posting.

You are, of course, correct "Manage My SMARTS" tells you if they are associated - "Posting Plan" tells you which item they are associated with. I've got into the habit of looking in that order before going through the pile of physical SMARTS I've amassed.

CKsuper

quoia wrote: »

I'd give it at least 2 more weeks (well at least 2 more Fridays) unless they actually ask for them to be returned

The first lot of SMARTs that came with my welcome pack didn't show up "in stock" for about 3 weeks, at least after I'd already sent some others that I'd received from other panel members.

redagila wrote: »

As you have had them for 2 weeks, I suggest that you return them in one of their envelopes.


The following is advice from FAQ's on their website which covers most queries


I have a SMART that does not appear on my online “Manage my SMARTs” list. What do I do?
If you have received a SMART that do not appear in your “manage my SMARTs” list, please wait until Friday, as that is when the online schedule is updated.

If the SMART has not appeared on your stock list by Friday, please return the SMART to us in one of our pre-paid SMART Return Envelopes. You do not need to enter online that you have returned this unrecognised SMART to us.

Thanks both.:beer: I guess I'll wait a few weeks and send them back if they still don't appear.

SpreadPyar

Re My SMART Query above I got a reply from TNS as

Thank you for your email.
You should be able to fit up to eight standard Smarts in a Smart return envelope.
Kind Regards,
Christopher
Postal Survey Team

SpreadPyar

CKsuper wrote: »

Since we are on the topic of smarts, I have about 4 smarts (real ones) that aren't on my 'manage my smarts' list. They were sent with the welcome letter to the live programme about 2 weeks ago. Should I wait or should I return them since they aren't on the list?

With regards to your query I hope you found answers in above comments, in addition if you can find anything from an email I got I hope it will help

Manage Our SMARTs
(We need your SMARTs)
Do you have any SMARTs in your stock list that are listed as Return to TNS?

If yes, could you please return them in a SMART Return Envelope at your earliest convenience?

You can order a SMART Return Envelope at any time by clicking on the Request Stationery icon on the website and following the prompts.

Alternatively, you can email us on rmsurveys-helpline@tnsglobal.com and we will be more than happy to post an envelope out to you.


If an item states add SMART and you do not have a SMART in stock, please hold this item until a SMART becomes available.

Reminder: You can add any SMART into an item which has the status Ready for Use or Awaiting Stock Check.



Thank you for your cooperation. We look forward to receiving your SMARTs soon.