Royal Mail Surveys rewarded with Stamps.

stephenliverpool1

It was my son's birthday on Tuesday 12/1/2016. A family member posted two cards for him on Sunday 10/1/2016; both with 1st class stamps and the cards were the correct size not to warrant large letter stamps. One card arrived on Tuesday 12/1/16 but the other one was delivered today.The card today had post mark with a date of 11/1/2016.

is there anything I can do with regards complaining to RM and would I get any compensation ?

Thanks

GetRealBabe

stephenliverpool1 wrote: »

It was my son's birthday on Tuesday 12/1/2016. A family member posted two cards for him on Sunday 10/1/2016; both with 1st class stamps and the cards were the correct size not to warrant large letter stamps. One card arrived on Tuesday 12/1/16 but the other one was delivered today.The card today had post mark with a date of 11/1/2016.

is there anything I can do with regards complaining to RM and would I get any compensation ?

Thanks

Hi

You could email them but posting on Sunday is leaving it a bit late. I'd have posted the card on Friday or Saturday. They mght send you a packet of stamps.

A couple of weeks ago I posted a jiffy back to my sister, first class. I thought it was lost in the post be she received it about 10 days later:T:rotfl:

stephenliverpool1

GetRealBabe wrote: »

Hi

You could email them but posting on Sunday is leaving it a bit late. I'd have posted the card on Friday or Saturday. They mght send you a packet of stamps.

A couple of weeks ago I posted a jiffy back to my sister, first class. I thought it was lost in the post be she received it about 10 days later:T:rotfl:

Thanks. Do you know what email address to use ?

libra10

Some information here


http://www.royalmail.com/personal/help-and-support/how-do-I-make-a-complaint

molerat

stephenliverpool1 wrote: »

It was my son's birthday on Tuesday 12/1/2016. A family member posted two cards for him on Sunday 10/1/2016; both with 1st class stamps and the cards were the correct size not to warrant large letter stamps. One card arrived on Tuesday 12/1/16 but the other one was delivered today.The card today had post mark with a date of 11/1/2016.

is there anything I can do with regards complaining to RM and would I get any compensation ?

Thanks

Compensation for what and it would not be due to you anyway, the service has failed the sender. First Class is not a guaranteed service. If you wanted that then SD is the only option and has compensation for failure.

stephenliverpool1

I will still complain; even if means my family member gets it.

libra10

It's definitely worth complaining, otherwise nothing is done.


Our postal service for the past few weeks has been abysmal. Cards either late arriving, or not getting there at all, even though stamped first-class. A friend's hospital appointment never arrived.


I know that we have just had Christmas (with all the extra post), but I've never known the postal service to be so poor!

dobbiesloan

sumoqueen wrote: »

Ok - wrong date but the mail wont be going anywhere between my posting and the last (and first collection) of 9am!! I have even just tried to day I posted at 5am on 13th and it still tells me my entry is invalid and that is the correct day of posting and prior to last collection so I still cannot enter the information!

I post some items late at night to save me getting up early. I used to say they were posted @ 00:30 when the queried why and I told them they asked me to enter 07:30 as posting time, they have always excepted this.
so your solution is to post after the last collection and say you posted at 7:30 the next day.

sheramber

stephenliverpool1 wrote: »

It was my son's birthday on Tuesday 12/1/2016. A family member posted two cards for him on Sunday 10/1/2016; both with 1st class stamps and the cards were the correct size not to warrant large letter stamps. One card arrived on Tuesday 12/1/16 but the other one was delivered today.The card today had post mark with a date of 11/1/2016.

is there anything I can do with regards complaining to RM and would I get any compensation ?

Thanks

Is my item guaranteed to arrive next day?

Although we aim to deliver 93% of 1st Class mail the next working day after posting, we are unable to provide a guaranteed service. For guaranteed next day delivery we recommend Special Delivery Guaranteed™.


Guess your son's card was one of the 7%

stephenliverpool1

sheramber wrote: »

Is my item guaranteed to arrive next day?

Although we aim to deliver 93% of 1st Class mail the next working day after posting, we are unable to provide a guaranteed service. For guaranteed next day delivery we recommend Special Delivery Guaranteed™.


Guess your son's card was one of the 7%

That is why I am complaining.