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LE3

quick question for experts!

My printed posting schedule says I have to add a SMART to the envelope scheduled for next Tuesday ... the online schedules doesn't tell me to add a SMART & wont let me associate one ...
what do I do?!

LE3

GetRealBabe

LE3 wrote: »

quick question for experts!

My printed posting schedule says I have to add a SMART to the envelope scheduled for next Tuesday ... the online schedules doesn't tell me to add a SMART & wont let me associate one ...
what do I do?!

LE3

Hi

Wait until tomorrow and see if your account is updated. If you can't add a Smart, just confirm that you have prepared the item.

anamenottaken

LE3 wrote: »

quick question for experts!

My printed posting schedule says I have to add a SMART to the envelope scheduled for next Tuesday ... the online schedules doesn't tell me to add a SMART & wont let me associate one ...
what do I do?!

LE3

The online schedule is meant to be the one to use. So if you are preparing the items now, just follow the online instructions. If this has no Smart to be added, then don't try to add one.

3010

LE3 wrote: »

quick question for experts!

My printed posting schedule says I have to add a SMART to the envelope scheduled for next Tuesday ... the online schedules doesn't tell me to add a SMART & wont let me associate one ...
what do I do?!

LE3

If you were to click on it now it will display "This item is no longer a SMART item"

tttJay

Can any of you help me please?

I have emailed them but not had a reply yet

I am due to post an item today – they have allocated it to a smart which is not in my possession and I can't change it to another one – what do I do please? Save it til next week and hope they sort it out?

I also have a smart in my possession which is not on their list? Do I just send it back does anyone know?

Thanks

tt

redagila

tttJay wrote: »

Can any of you help me please?

I have emailed them but not had a reply yet

I am due to post an item today – they have allocated it to a smart which is not in my possession and I can't change it to another one – what do I do please? Save it til next week and hope they sort it out?

I also have a smart in my possession which is not on their list? Do I just send it back does anyone know?

Thanks

tt

Might be a good idea if you read the FAQ on the website as this should answer your questions.

tttJay

redagila wrote: »

Might be a good idea if you read the FAQ on the website as this should answer your questions.

I came to ask for help here because I can't get on their website at the moment, I certainly read the FAQ a good while ago but have not had any problems for a long time....just needed a little reminder....never mind, I'm sure it will all sort itself out at some point

lynseync

Bizzie_Lizzie wrote: »

Hi lynseync

I had a box to be posted on a day of the week when our village doesn't have a post office facility, and the nearest other post office is a bus ride away. I posted it on the day our post office was open, and emailed to explain why. They were happy with that.

So, why don't you either email and ask for guidance; or, post on a Saturday and let them know.

Thanks - have emailed them, but no reply as yet!

redagila

tttJay wrote: »

Can any of you help me please?

I have emailed them but not had a reply yet

I am due to post an item today – they have allocated it to a smart which is not in my possession and I can't change it to another one – what do I do please? Save it til next week and hope they sort it out?

I also have a smart in my possession which is not on their list? Do I just send it back does anyone know?

Thanks

tt

Is there a reason why you can't add another smart to the item today? If you don't have a spare smart, wait until next week and see if it arrives from another member.

The smart that isn't listed can be sent back in one of the smart return envelopes and they will sort it out. Might be worth checking once you can login as they update smart information on a Thursday pm.

HTH

3010

tttJay wrote: »

Can any of you help me please?

I have emailed them but not had a reply yet

I am due to post an item today – they have allocated it to a smart which is not in my possession and I can't change it to another one – what do I do please? Save it til next week and hope they sort it out?

I also have a smart in my possession which is not on their list? Do I just send it back does anyone know?

Thanks

tt

Click on it. When it asks did you add smart xxxx say no. It will then ask why you did not add it. On the next page just add another when it asks.