P.I.P. timescales...

TILLYFLOSS

blackwidowz wrote: »

I am really upset now.. just called to see if any news and i have been told still no decision. WHHHAAATTT. last night i was told a decision had been made and this morning i was told that i have been awarded just they cant see what it is yet..spoke to the team leader who confirmed no decision. i have put a complaint in about the staff. She said they have seen that the report was back and took it has being sorted.. well it aint good enough. My health has got alot worse and i am also on morphine from today. Can't deal with this any longer, x

that's terrible, they have no idea what these !!!! ups do to us. and theres nothing you can do because the awards not valid till they issue it in writing I think this is why ive never had confirmation of my esa award so they can move the goalposts when they feel its not going their way.

redjan

TILLYFLOSS wrote: »

got my fingers and legs crossed for you im gonna leave it till later to ring today as the woman commented yesterday on the amount of calls ive made.

Let them comment all they want on how many times you ring up but don`t let that stop you ringing. If they got their act together they wouldn`t be getting this many phone calls. In any other form of business if you got a back log of work you would work more hours and weekends to catch up but obviously this is not so with the DWP or ATOS etc.

Well off to make my daily phone call now but not expecting to hear anything exciting.

TILLYFLOSS

redjan wrote: »

Let them comment all they want on how many times you ring up but don`t let that stop you ringing. If they got their act together they wouldn`t be getting this many phone calls. In any other form of business if you got a back log of work you would work more hours and weekends to catch up but obviously this is not so with the DWP or ATOS etc.

Well off to make my daily phone call now but not expecting to hear anything exciting.

thanks i totally agree a bit of overtime would be a simple resolution.good luckxx

blackwidowz

redjan wrote: »

Let them comment all they want on how many times you ring up but don`t let that stop you ringing. If they got their act together they wouldn`t be getting this many phone calls. In any other form of business if you got a back log of work you would work more hours and weekends to catch up but obviously this is not so with the DWP or ATOS etc.

Well off to make my daily phone call now but not expecting to hear anything exciting.

I have been calling 3 times a day for a week and still no news , i have actually told them they need to be doing overtime and the woman laughed and said do you know how many hours we do. I told her well obviously not enough. Any other company would be working saturdays and sundays to clear the back log. But not them . we will just suffer. Well they now have 30 mins to do my second call back. Lets see what happens.

reddeviljo

Does any1 know what time these call centers shut , i rang at dinner time but there was no decision, the lady sent email to DM to say the long wait was makin my illness worse .not holding out any hope tho. Dont know if i dare ring them again today ! Xx

demented_scots_lass

Aaarrrrrrrrrrrrrhhhhggghggggghhh I do not believe this..... the complaint I specifically called to make 2 days ago was NOT noted as a complaint!!!! Just a flippin call back!!! I said to the man about 5 times "please make sure this is definitely a complaint being registered" I feel like banging my head off a wall!! Thanks sue bonney and jane, I will read through the info once I've calmed down, I mean seriously, I said it 5 times! That was after me calling two hours previous to it to initially complain, then the lady wouldn't let me complain, so I called back the second time to reiterate that I one hundred million per cent wanted to complain, first about no call back twice and also about the first lady not letting me complain, I actually feel like I'm losing my mind.... xx

demented_scots_lass

It's six o'clock they shut, good luck xx p.s. I posted the above message in the wrong place, that's how bonkers I'm going with this, I do apologise x

blackwidowz

reddeviljo wrote: »

Does any1 know what time these call centers shut , i rang at dinner time but there was no decision, the lady sent email to DM to say the long wait was makin my illness worse .not holding out any hope tho. Dont know if i dare ring them again today ! Xx

They close at 6 pm, keep ringing as it is on record. Good luck x

TILLYFLOSS

blackwidowz wrote: »

I have been calling 3 times a day for a week and still no news , i have actually told them they need to be doing overtime and the woman laughed and said do you know how many hours we do. I told her well obviously not enough. Any other company would be working saturdays and sundays to clear the back log. But not them . we will just suffer. Well they now have 30 mins to do my second call back. Lets see what happens.

you should have said go on tell me how many hours you work.. I need a laugh.
when I worked I would do 70 hrs a week on nights !!
hope you have good newsxx

blackwidowz

demented_scots_lass wrote: »

Aaarrrrrrrrrrrrrhhhhggghggggghhh I do not believe this..... the complaint I specifically called to make 2 days ago was NOT noted as a complaint!!!! Just a flippin call back!!! I said to the man about 5 times "please make sure this is definitely a complaint being registered" I feel like banging my head off a wall!! Thanks sue bonney and jane, I will read through the info once I've calmed down, I mean seriously, I said it 5 times! That was after me calling two hours previous to it to initially complain, then the lady wouldn't let me complain, so I called back the second time to reiterate that I one hundred million per cent wanted to complain, first about no call back twice and also about the first lady not letting me complain, I actually feel like I'm losing my mind.... xx

Have you asked to speak to a team leader, I persisted today and got one. Not much use but a step up from the monkey