Looks like ebay has decied to change the law for business sellers

Road_Hog

soolin wrote: »

What extraordinary advice :eek:

can we insist eBay comply with Uk laws on competition as well.

I wouldn't put ebay/paypal and comply with UK laws in the same sentence. They have some sharp practices. I personally have told them to go and swing on two occasions for a total of about £2,000.

I have invited them and their debt collectors to take me to court and have had them remove their reports on my credit rating. A letter asking them which credit agreement I had signed does the trick. Funnily enough, they have declined to see me in the county court, I know if someone owed me £2,000 I would have an LBA within a week.

Remember, these people are like Starbucks, they moved their head office to avoid paying UK tax. They care not a jot for any of their customers. They provide a service and if it's useful use it, but nobody should be defending them.

earthstorm

Road_Hog wrote: »

I wouldn't put ebay/paypal and comply with UK laws in the same sentence. They have some sharp practices. I personally have told them to go and swing on two occasions for a total of about £2,000.

I have invited them and their debt collectors to take me to court and have had them remove their reports on my credit rating. A letter asking them which credit agreement I had signed does the trick. Funnily enough, they have declined to see me in the county court, I know if someone owed me £2,000 I would have an LBA within a week.

Remember, these people are like Starbucks, they moved their head office to avoid paying UK tax. They care not a jot for any of their customers. They provide a service and if it's useful use it, but nobody should be defending them.

I an in the believe that as ebay are as big as they are they think that no law actually applies to them.

earthstorm

George_Michael wrote: »

They have stated that there will be exceptions to the 14 day return policy although they haven't gone into too much detail over it.


http://sellerupdate.ebay.co.uk/autumn2013/returns-policy

but it also states

If you’ve not specified these options by September 2013, we’ll automatically default your returns period to 14 days and ‘buyer pays returns postage costs’.

The cannot force this onto anyone, as the way it reads they will force this per user and not item, so every user will have to adopt this even if the law says their products are not cover by DSR.

just think B2B or personalised items made to order transactions are not covered by DSR, but ebay are even saying these sellers must adopt the DSR return policy.

George_Michael

The cannot force this onto anyone,

They are not forcing anything onto anyone.
All they are doing is making a set of rules that ebay sellers will have to follow if they want to use ebay as a platform for selling.
If people don't want to abide by the terms that ebay stipulate, they don't have to use ebay to sell.

There is DSR legislation which is a statutory requirement and must be followed by just about all business sellers who sell at a distance, then there are ebay's T&C's which are not UK law and are only a requirement if people wish to use ebay.

If people sell at a market or boot fair then they have to follow the conditions stated when they sign up to use the facilities, and ebay is no different to these.

alykatz

earthstorm wrote: »

but eBay should also be taking into consideration that not all the listing will be covered by DSR.

Its like some of their postage caps are capped at less than what it would cost to post the items, so you have to end up adding the extra to the listing which meant ebay got more fees from you (yes this is changing)

Why should they?

As has already been pointed out to you ebay t&c`s set a standard over and above that which is/will become law. It`s their venue so its up to them.
you have a choice to use ebay not a right and a choice of which venues you choose to sell at or choose not to sell at.
At the end of the day its you who decides when and where you sell your wares and i would imagine that you choose the venues that best suit your needs.
If something at a venue isnt right for you be it t&c`s or something else then you vote with your feet surely.

mrcol1000

I thought this was actually a European law that is coming in next year that will apply to all on-line purchases? I believe Ebay is introducing this now to get ahead of the game.

I have already added 14 days return with buyer paying returns to all my listings before Ebay announced this as quite frankly 7 or 14 days doesn't really make that much different.

RFW

earthstorm wrote: »

just think B2B or personalised items made to order transactions are not covered by DSR, but ebay are even saying these sellers must adopt the DSR return policy.

If you want to sell business to business and not offer a 14 day return policy set up your own website and follow the law without giving anyone an extra inch. Simples.

earthstorm

RFW wrote: »

If you want to sell business to business and not offer a 14 day return policy set up your own website and follow the law without giving anyone an extra inch. Simples.

my site is webhosting which DSR does not cover as it is personalised to specific clients requirements. Trading Standard who actually help draft my sites TOS and policies confirmed it is still a mjin 7 days and for my trade it wont change.

yes

If you’ve not specified these options by September 2013, we’ll automatically default your returns period to 14 days and ‘buyer pays returns postage costs’.

means if you are an ebay member they will default you to the 14 days even though DSR does not apply to you. to change my site to 14 days, means changing banners/text etc which will all cost money. i can assure you that all web hosts will be in the same boat along with many others that DSR does not apply. so yes have the 14 days but this should be an option so those DSR does not apply does not need to adopt it.

chancesare_2

It's academic.

Paypal and Ebay give 45 days. Regardless.

Snad is as good as a 45 day returns.

alykatz

earthstorm wrote: »

my site is webhosting which DSR does not cover as it is personalised to specific clients requirements. Trading Standard who actually help draft my sites TOS and policies confirmed it is still a mjin 7 days and for my trade it wont change.

yes


means if you are an ebay member they will default you to the 14 days even though DSR does not apply to you. to change my site to 14 days, means changing banners/text etc which will all cost money. i can assure you that all web hosts will be in the same boat along with many others that DSR does not apply. so yes have the 14 days but this should be an option so those DSR does not apply does not need to adopt it.

I,m sorry but what part of
"Its ebays house and they can set the rules[so long as they are compliant with the law] anyway they choose"
You do seem to be talking as if ebay were a public service rather than a private business.