Looks like ebay has decied to change the law for business sellers

Road_Hog

RFW wrote: »

I'll tell that to Zappos.com, I'm sure it will make them change their returns policy. The one that made them into a multi-billion dollar company.

Their revenue is approx. one billion, that doesn't make them a multi-billion dollar company.

Your silly answer still doesn't change the point, an open returns policy means that the other customers are footing the bill.

RFW

Road_Hog wrote: »

Their revenue is approx. one billion, that doesn't make them a multi-billion dollar company.

Your silly answer still doesn't change the point, an open returns policy means that the other customers are footing the bill.

Sorry, I've not checked their accounts recently. Not sure it was a silly point, the point is that a good returns policy is good for buyer confidence and buyer confidence is good for business. I'm happy to follow that, I can see why others don't want to, but they'll thankfully be dwindling over the next few years.

It isn't as cut and dried as you make out in that last sentence, if an open returns policy increases revenue and profit then it can also cut down overheads and help reduce prices. Take off your "the customer is an enemy" blinkers, it might make things clearer for you.

Naf

If you want to sell on eBay, you have to offer minimum 14 days; it's that simple. They're entirely entitled to make this stipulation. They could stipulate a minimum of 3 days if they like, or 3 years, and sellers would have to comply or cease trading on the site.
Ebay's policy isn't law, if they said a minimum of 2 days, the law still trumps this at 7; if they didn't mandate a returns policy, the law still gives 7 days.

earthstorm

alykatz wrote: »

As far as i know ebay have done this to bring themselves in line with changes to uk law [effective from june 2014] where under dsr`s the minimum returns period will change from 7 to 14 days.
This is taken from ebay

yes but webhosting does not come under DSR as its something specifically set up for for a specific person. I have my TOS checked by Trading Standards and contacted them on this and for things like webhosting then 7 days is the minimum and this is what my TOS/MBG says and is listed ion my site and in my listings. Trading Standards told me that as the 7 days is within the lsw then ebay cannot for my to increase this to 14 days ( yes they can advise) but they cant state

If you’ve not specified these options by September 2013, we’ll automatically default your returns period to 14 days

especially when you legally comply with the law.

RFW

earthstorm wrote: »

yes but webhosting does not come under DSR as its something specifically set up for for a specific person. I have my TOS checked by Trading Standards and contacted them on this and for things like webhosting then 7 days is the minimum and this is what my TOS/MBG says and is listed ion my site and in my listings. Trading Standards told me that as the 7 days is within the lsw then ebay cannot for my to increase this to 14 days ( yes they can advise) but they cant state.

Well they can stop you selling on Ebay if you don't comply. Nothing Trading Standards can say would stop them.

soolin

earthstorm wrote: »

yes but webhosting does not come under DSR as its something specifically set up for for a specific person. I have my TOS checked by Trading Standards and contacted them on this and for things like webhosting then 7 days is the minimum and this is what my TOS/MBG says and is listed ion my site and in my listings. Trading Standards told me that as the 7 days is within the lsw then ebay cannot for my to increase this to 14 days ( yes they can advise) but they cant state



especially when you legally comply with the law.

What extraordinary advice :eek:

On that basis we should all take eBay to law for making us be judged by our buyers with stars and feedback as that exceeds a buyers right under UK law. Oh, and of course is it lawful to have PayPal enforced on us, can we insist eBay comply with Uk laws on competition as well.

What nonsense , any site, shop or retailer can have rules that exceed the UK legal requirements otherwise why would any retailer risk no fault returns which exceed UK legal rights.

earthstorm

soolin wrote: »

What extraordinary advice :eek:

On that basis we should all take eBay to law for making us be judged by our buyers with stars and feedback as that exceeds a buyers right under UK law. Oh, and of course is it lawful to have PayPal enforced on us, can we insist eBay comply with Uk laws on competition as well.

What nonsense , any site, shop or retailer can have rules that exceed the UK legal requirements otherwise why would any retailer risk no fault returns which exceed UK legal rights.

yes but with webhosting the minimum is 7 days and DSR does not apply, this new ebay rule is around DSR, but if you look at ebay how many services are their and also B2B selling which DSR does not apply, so yes have the 14 date change Months before it is legally done, but to say if sellers dont do it they will force this automatically. my site/order forms are all set at 7 days MBG which has been confirmed over the phone with my contact at TS is still valid and wont change as DSR does not apply to my services. it seesm i have to change all the details on my site to comply with ebay nut not the law as how will it look my site saying 7 days but my ebay listings saying 14 days. the costs involved in changing the details on my site will be a few hundred pounds.

alykatz

earthstorm wrote: »

yes but with webhosting the minimum is 7 days and DSR does not apply, this new ebay rule is around DSR, but if you look at ebay how many services are their and also B2B selling which DSR does not apply, so yes have the 14 date change Months before it is legally done, but to say if sellers dont do it they will force this automatically. my site/order forms are all set at 7 days MBG which has been confirmed over the phone with my contact at TS is still valid and wont change as DSR does not apply to my services. it seesm i have to change all the details on my site to comply with ebay nut not the law as how will it look my site saying 7 days but my ebay listings saying 14 days. the costs involved in changing the details on my site will be a few hundred pounds.

Well no one is forcing you to use ebay,so if your not happy to abide by their t&c`s then dont use them..

earthstorm

alykatz wrote: »

Well no one is forcing you to use ebay,so if your not happy to abide by their t&c`s then dont use them..

but eBay should also be taking into consideration that not all the listing will be covered by DSR.

Its like some of their postage caps are capped at less than what it would cost to post the items, so you have to end up adding the extra to the listing which meant ebay got more fees from you (yes this is changing)

George_Michael

earthstorm wrote: »

but eBay should also be taking into consideration that not all the listing will be covered by DSR.

They have stated that there will be exceptions to the 14 day return policy although they haven't gone into too much detail over it.

Key features of this policy include:

• Accepting returns for a minimum period of 14 days after the buyer receives the item
• Clearly stating whether the buyer or the seller must pay the return postage cost
• Accepting returns for any reason (including buyer remorse) within the returns period
• Not charging any restocking or other penalty fees for returns within the returns period

There are some exceptions to the returns policy, for example for custom-made goods or hygiene items

http://sellerupdate.ebay.co.uk/autumn2013/returns-policy