really worried about dsr scores.

Goldiegirl

Actually my worst ever eBay experience was with a business seller.

As a result they got my worst ever stars rating, 3 stars across the board.

I've never yet felt the experience was so bad as to result in my leaving one or two stars.

Generally I leave fives, with a few fours if something wasn't quite right.

I dislike begging notes in my parcels - it doesn't change any feedback or stars that I leave, but it does tempt me to mark down for communication.

Also not keen on free gifts, as it's usually a bit of tat I don't want and it goes straight in the bin.

campdave

keaton wrote: »

If you were going to mark them low though would you contact them first so they have a chance to rectify any problem you might have?

Life's too short - I'd mark down for things like overcharging on postage (without opening that can of worms), taking longer than they said to post the item, not using the service they said they would in the auction, if there item wasn't quite as described.

keaton

Goldiegirl wrote: »

Actually my worst ever eBay experience was with a business seller.

As a result they got my worst ever stars rating, 3 stars across the board.

I've never yet felt the experience was so bad as to result in my leaving one or two stars.

Generally I leave fives, with a few fours if something wasn't quite right.

I dislike begging notes in my parcels - it doesn't change any feedback or stars that I leave, but it does tempt me to mark down for communication.

Also not keen on free gifts, as it's usually a bit of tat I don't want and it goes straight in the bin.

The free gift I would offer would be a quality item, for example if I sold a poster I'd include a free fridge magnet of the film the poster was from.

Mandy44

Free gifts would only be useful if you hoped for repeat buys , I doubt anyone would base their stars on it, and any begging letters for stars would just rile me up. Basically you'll get the stars you deserve, send things on time and you'll be fine.

Mercy

I've only ever scored low on stars on one occasion.

The Seller said he would send via RM but sent by courier.
If I'd known I would have used a different address as I am rarely at home for courier visits. I mentioned this and was given short shrift.

I gave a 2 for communication - offensiveness is not appreciated but he did reply
And a 3 for delivery as I'd paid for a better-for-me service and had to make other arrangements at personal cost to me.

Never had any other reason to give less than 5* across the board in 200 transactions.

Most people are ok, really.

Also, a free gift may be nice but as I default to top score anyway, wouldn't get you much. If I really liked it I may mention it in Comment with your positive. Many of these comments would make it hard for you to stop as some may feel slighted if they didn't get one

arbroath_lass

keaton wrote: »

The free gift I would offer would be a quality item, for example if I sold a poster I'd include a free fridge magnet of the film the poster was from.

Sorry to butt in but I'd class that as tat. If I wanted a fridge magnet I'd've bought one.

I also hate those little notes in parcels. Whilst they wouldn't make me mark a seller down they wouldn't improve the stars I was going to give them anyway.

keaton

I should elaborate, the magnet would not be a tacky bit of card or plastic, but a 3d hand painted piece of art, so if you buy say a stars trek poster, you might get a sculpted uss enterprise to pop on your fridge, not a bit of tat but a quality item as a way of saying thanks.

campdave

Focus your time on good listings and quick dispatch rather than wasting your time and money on gifts that most people would have no need for.

If you are going to be so paranoid about your DSR, ebay won't be for you and you should find another way to sell.

ineed

I think a free item is nice (I once brought something from a lovely lady who included a free highly detailed white teddy bear made of soap in a clear material drawstring bag as a thank you) but not necessary, it wouldn't affect the stars I left.

This thread has made me think, I buy a lot on eBay and while I've never left a negative feedback (only dealt with good sellers thankfully) and mostly left five stars, I have often left three stars for things like communication if I haven't had cause to contact the seller and they haven't contacted me at all themselves not even to say item on the way etc. Because three stars says neither satisfied or dissatisfied I figured it was a good response and better than leaving no stars, but now I'm worried I might be marking good sellers down without realising.

keaton

ineed wrote: »

I think a free item is nice (I once brought something from a lovely lady who included a free highly detailed white teddy bear made of soap in a clear material drawstring bag as a thank you) but not necessary, it wouldn't affect the stars I left.

This thread has made me think, I buy a lot on eBay and while I've never left a negative feedback (only dealt with good sellers thankfully) and mostly left five stars, I have often left three stars for things like communication if I haven't had cause to contact the seller and they haven't contacted me at all themselves not even to say item on the way etc. Because three stars says neither satisfied or dissatisfied I figured it was a good response and better than leaving no stars, but now I'm worried I might be marking good sellers down without realising.

That's totally it, the little note saying 'please leave 5 stars on the DSR, if you feel you can't please let me know so I can fix any problems you might have' to educate the buyer on how important feedback is, because so many people don't know, thinking a 3 or even 4 is fine, and in most places it is, just not eBay.

How can customers know this when eBay have done nothing to educate customers.