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MSE News: Switching broadband to be made easier under Ofcom plans

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"Consumers could find it easier to switch broadband and home phone supplier, under new measures announced by Ofcom..."
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Switching broadband to be made easier under Ofcom plans

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  • dtaylor84
    dtaylor84 Posts: 648 Forumite
    First Anniversary Combo Breaker
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    While most switches already adhere to the new plans, the regulator says some households are discouraged from moving to a better deal because there are a number of a confusing number of processes.


    Well, I'm certainly confused.
  • hanlou007
    hanlou007 Posts: 99 Forumite
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    maybe someone should talk to talk talk..........
  • samzy1981
    samzy1981 Posts: 61 Forumite
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    I'm not allowed to switch supplier at all. The network on our new build estate is owned by one company and the option is to have their broadband or nothing at all!
    Thanks to all posters!
  • Herbalus
    Herbalus Posts: 2,634 Forumite
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    samzy1981 wrote: »
    I'm not allowed to switch supplier at all. The network on our new build estate is owned by one company and the option is to have their broadband or nothing at all!

    If you're good friends with any neighbours, set up your own wireless network between the two flats and split the one bill.
  • samzy1981
    samzy1981 Posts: 61 Forumite
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    It's a huge estate of over 5000 houses, the company owns the fibre optic network so all landlines and Internet is through them or non existent. They say no other ISP's will use their network as it "isn't good financial sense", so I'm guessing they've set the line rental too high to allow competition.

    Their prices aren't competitive and the phone line crackles very badly at times. I'm shocked we aren't entitled to a choice.

    As all these new houses are being built in the countryside we have poor to no mobile reception at home, so landlines and broadband are essential. I'm guessing they know this and have set their prices accordingly.
    Thanks to all posters!
  • Freebyman
    Freebyman Posts: 591 Forumite
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    Well in Hull, we only have a very limited choice of broadband providers. KC is the main one plus a handful of small operators, but no chance of a BT line at all so all the big players are off limits to us. So this new regulation is totally pointless to us.
    Old Faithful we roam the range together,
    Old Faithful in any kind of weather,
    When the round up days are over,
    And the Boulevard’s white with clover,
    For you old faithful pal of mine.
  • molerat
    molerat Posts: 32,188 Forumite
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    Any time one of the OFXXXs get involved in making anything "easier" usually ends up in less choice and higher costs.
  • Easier my foot. BT have refused to help my 66 year old mother in law ever since they botched her Infinity upgrade on August 7 (2 weeks later than scheduled), have lied all the way through the entire process, and will not give me a straight answer. I keep getting passed from pillar to post, and strongly discourage anyone from using them. Harassing, invective filled operatives to spoke to her and my fiancee like they were scum, and won't even give an apology for their actions. Throughout all this, my mother in law is suffering from fibroid myalgia, and now has to leave the house to do her banking/shopping, despite being unable to walk more than 100m without pain. No-one will help :(

    All I want is the marker removing so that we are free to choose our own new provider, but they are dragging so much it is now having an effect on her health....
  • espresso
    espresso Posts: 16,446 Forumite
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    Easier my foot. BT have refused to help my 66 year old mother in law ever since they botched her Infinity upgrade on August 7 (2 weeks later than scheduled), have lied all the way through the entire process, and will not give me a straight answer. I keep getting passed from pillar to post, and strongly discourage anyone from using them. Harassing, invective filled operatives to spoke to her and my fiancee like they were scum, and won't even give an apology for their actions. Throughout all this, my mother in law is suffering from fibroid myalgia, and now has to leave the house to do her banking/shopping, despite being unable to walk more than 100m without pain. No-one will help :(

    All I want is the marker removing so that we are free to choose our own new provider, but they are dragging so much it is now having an effect on her health....

    Don't waste your time with the driods, e-mail the CEO [EMAIL="gavin.e.patterson@bt.com"]gavin.e.patterson@bt.com[/EMAIL] to get action.
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • Mountain_Man_2
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    While the actual process of switching can be a real pain, the main question is why people don't even think about switching. I know why I, and I believe many others, don't switch is the complete pain of having to change your email address. If we can retain our phone numbers (mobile & land line) why shouldn't we be able to transfer our email address?

    I know you can set up you own domain, but that's not dealing with the millions of people who already have email addresses.
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