Mystery Shopping Thread 25 *PLEASE READ THE OP FIRST**PLEASE NO CLIENT NAMES OR FEES

JohnnyG

Siouxsie32 wrote: »

Can I just check something before I do another ESA train visit? Does "the forthcoming Saturday" mean today or next Saturday? I think it means next weekend, but it's a lot of money I'll be shelling out and don't want to get it wrong. Just thought I'd run it past my learned forum buds before I head off out and spend a small fortune........

When googled, forthcoming means: Planned for or about to happen in the near future. So I'd have said, with your scenario, next Saturday. Is the ticket purchase an advance purchase?

Siouxsie32

JohnnyG wrote: »

When googled, forthcoming means: Planned for or about to happen in the near future. So I'd have said, with your scenario, next Saturday. Is the ticket purchase an advance purchase?

Thanks Johnny. The briefings are a bit sketchy for these visits, but based on the wording on this and other ones I've done, I'd say it is advance purchase rather than just turn up and go. I have some today that are weekday and two that are weekend so I assume it's for next week too. I only picked the visits up last night after ESA's phone lines were closed so can't check for sure.

JohnnyG

weeg wrote: »

Is it just my imagination, or have the boards changed to show way fewer posts per page?!

I thought that about page 2 but page 3 seems fine.

Big_Graeme

Siouxsie32 wrote: »

Thanks Johnny. The briefings are a bit sketchy for these visits, but based on the wording on this and other ones I've done, I'd say it is advance purchase rather than just turn up and go. I have some today that are weekday and two that are weekend so I assume it's for next week too. I only picked the visits up last night after ESA's phone lines were closed so can't check for sure.

The briefs are shocking, I had to buy a 4 day ticket which doesn't exist, now the whole point of this MS looks like it is finding out what the clerk recommends, I was recommended buying a day return each day so I was sold a day return, that apparently wasn't right :mad:

enevel

One eye-opener about doing this sort of work is the exposure to sales tactics one might never usually encounter...

Visited a phone shop today I'd never usually touch with a bargepole (to be fair - that antipathy isn't aimed at the shop, but the whole sector). I experienced a technique I have now twice encountered in two branches of the same shop 30+ miles apart.

At a key point in the sales process, when I ask what sort of phone is best for me, the attractive young saleswoman throws her head back runs her fingers through her hair, makes eye contact, and says: "Depends what you fancy." Wow - that's some floor show.

Careful fellas, it's a jungle out there.

Siouxsie32

Big_Graeme wrote: »

The briefs are shocking, I had to buy a 4 day ticket which doesn't exist, now the whole point of this MS looks like it is finding out what the clerk recommends, I was recommended buying a day return each day so I was sold a day return, that apparently wasn't right :mad:

Yikes! I hope you'll still get paid for it?! I almost abandoned a visit today when I was told there would be a £400 outlay - now I'm nervously waiting for it to be approved :eek:

Wizzbang

Could anyone help me? I've got a quick query about fees from a certain company- can I say the name? ESA? I did a frozen food supermarket for them last month and I've been paid £1 less than I thought I was getting (i.e. no expenses). I also did a tea/ coffee shop for them and I've been given the fee but no re-imbursement for what was bought on top. I always fill in my spread sheet at the time of accepting with the fees, but I just want to double check with a third party before I submit a pay query with them. Any help gratefully received! I've been having problems with Retail Active not paying me my expenses for the last 2 months too, but I've got them back now.

Wizzbang

Big_Graeme wrote: »

Only ever been "told off" by Amber Arch, they were sacked after I put the phone down, it's got their MO all over it.

Me too Graeme, they are scoundrels out for free workers! One and only job anyone's ever had a problem with my work on.

whitelabel

Wizzbang wrote: »

Could anyone help me? I've got a quick query about fees from a certain company- can I say the name? ESA? I did a frozen food supermarket for them last month and I've been paid £1 less than I thought I was getting (i.e. no expenses). I also did a tea/ coffee shop for them and I've been given the fee but no re-imbursement for what was bought on top. I always fill in my spread sheet at the time of accepting with the fees, but I just want to double check with a third party before I submit a pay query with them. Any help gratefully received! I've been having problems with Retail Active not paying me my expenses for the last 2 months too, but I've got them back now.

only people who can help you are esa, drop them a message about it and they should resolve.

shell_belle

I was just wondering if anyone has had any experience of a company called Store Checkers at all?