Have you tried to claim compensation for flight delays?

mad_maz2000

I'm posting this just to let you know that result I got from US Airways....

I first found out about being able to claim for flight delays/cancellations back in May, after being sent a spam text to my mobile. Rather than phoning that number, I googled 'flight delay compensation' and found the details here.

I completed the template letter, and sent it to US Airways by completing their online customer contact form.

My flight to Orlando in 2011 was cancelled due to a mecahnical failure, we were offered another flight (via Toronto) which we took because we didn't want to come back to the airport the following day.

I got the reply below from the airline within the same week:

***************************************************
Thank you for contacting Customer Relations at US Airways. We appreciate the opportunity to address your concerns.

We regret your Flight US733 from London, Gatwick on April 8, 2011 was canceled. As you may know this flight did not operate as scheduled due to an unexpected mechanical situation. Please accept our apology for the inconvenience and impact on your travel plans this irregularity caused. It is never our intent to create difficulties for you, or any of our passengers, and appreciate this disruption was a frustrating experience.

Further, we thank you for giving us the opportunity to respond to your request for compensation based on European Regulation 261/2004. Under EU regulations, carriers are not required to provide EU compensation in the event that the carrier performed all necessary maintenance checks and took all steps feasibly viable to prevent a mechanical cancellation or delay. We can assure you our aircraft undergo all required maintenance; however, despite the best preventive maintenance, some malfunctions cannot be predicted. Our records indicate all required measures pertinent to this flight were taken; therefore, no compensation under the EU Regulation No. 261/2004 is due.

Based on the information you have provided we would be happy to review ground transportation from Gatwick to Heathrow and your hotel in Toronto incurred on April 8, 2011. However, we will require a copy of the receipts. You may scan them and attach them as a reply to this email; fax them to: 480-693-2300; or send them via the postal system to:

US Airways
Customer Relations
4000 E Sky Harbor Blvd.
Phoenix, AZ 85034

While no compensation is due under the regulation, as a token of our apology we have authorized three transferable $600.00 Electronic Travel With US Vouchers (E-TUV). Your E-TUV is valid toward the purchase of travel on US Airways. You can’t book with the E-TUV online, and you must redeem it within one year from the date of this correspondence. When you’re ready to book, please call Reservations at 800-428-4322 or in the United Kingdom 0845-600-3300 and provide the E-TUV code listed below. You will not be charged the customary ticketing fee. In addition, please take a moment to read the terms and conditions listed below to receive the full benefit of this compensation.
****************************************************

I am happy with this result as I have been able to use the vouchers to book flights back to Orlando, but thankfully US Airways are now code-sharing this route with British Airways so I won't be flying with them...!

mr_ottermole

I was on the British airways flight a few years ago that was boarded on landing at Heathrow as loads of us felt sick on the flight from new York. I was told that as it was not mechanical and we were not delayed taking off (we were not allowed off the plane for several hours whilst people in hazmat suits came to test the air) I have no claim.

Can anyone advise whether this is the case? I felt very ill on the flight but no support was offered

Thanks:p

Vauban

This should be on the BA thread - not here. If you post there, you'll likely get an answer.

mr_ottermole

I was on the British airways flight a few years ago that was boarded on landing at Heathrow as loads of us felt sick on the flight from new York. I was told that as it was not mechanical and we were not delayed taking off (we were not allowed off the plane for several hours whilst people in hazmat suits came to test the air) I have no claim.

Can anyone advise whether this is the case? I felt very ill on the flight but no support was offered

Thanks:p

Search British airways illness 2009 and select chemical alert link for the telegraph on Google for report as not allowed to post link

Vauban

No - you're still on the wrong thread ...

Edit: Here https://forums.moneysavingexpert.com/discussion/4384701

Scooby07

Hi

I would just like to state that the regulation EU 261/2004 only allows claims to be made within 6 years (not 3 years) from the date of the flight. I have successfully made a claim and won through a Claim's Compensation company. They advised me that the law has not changed following the recent court hearing it was just an appeal that had been won by the passengers.

Hope this helps anyone who wishes to make a claim for compensation!

Scooby07

You should contact Jet2 now as this response seems like their standard response following the recent court appeal.

alpinehermit

I don't believe in the compensation culture, which will just result in higher prices, but I do think that when things go wrong airlines should have the decency to acknowledge promptly that they are responsible. I had a flight cancelled late at night in 2010 which was handled very badly by both Gatwick and easyJet; passengers were furious and the police was called, quite unnecessarily. I was told incorrectly that I could take a replacement flight from another airport. In the event I travelled by train and claimed the cost from easyJet. I wrote snailmail letters to the CEO and others and (eventually) obtained a refund of the cost of the flight, plus the cost of my alternative travel. They kept trying to fob me off with nonsense, but persistence and firmness worked.

111KAB

alpinehermit wrote: »

I don't believe in the compensation culture, which will just result in higher prices,.

50p per passenger per flight if using Jet2 (their own figures) and they are one of the worst for delays over 3 hours. €3 per flight per person if everyone claimed if you believe EU figures. Ryanair have built in €2.50 per leg per passenger and admit to making a 'profit' on this levy.


Hardly great add-ons for the 'insurance' this gives plus proof starting to appear that the airlines punctuality records are starting to improve.


Airlines should recognise the law, either get their act together or pay up.

Macr0

I suffered a delay with easyJet. I found claims handlers online, and tried one of them - Bott & Co Solicitors. I sent them details of my claim. They replied nearly TWO WEEKS later saying "Unfortunately I do not think your claim qualifies for compensation". But my claim DID qualify. In fact, by the time they bothered to reply, I had given up on them, had applied direct to easyJet, and easyJet had agreed and paid up in full without argument.
Moral: Bott & Co are misleading, at best, and not recommended.