Compensation for delayed flights Discussion Area

Beemerblue

Hi does anyone know if BA's computer glitch on 6th Sept 16 is being held liable for delayed compensation. I sent my claim a few days later and received the generic reply email but not heard anything since, I sent a further email asking how long for a reply and nothing heard since.

DrA_Harrogate

I'm thinking that those delayed by said glitch will be likely to qualify depending on individual circs of course. Read Vauban's Guide (google), come to an opinion as to whether you qualify, possibly check whether a nwnf company would take you on via their websites, then fire off an NBA letter to BA.

[Deleted User]

Tyzap wrote: »

Hi Gordon,

It's definitely worth pursuing as their excuse is not an EC.

You could involve the Danish regulator or you may be able to use the ESCP, see the link to the good Dr's guide on the Ryanair thread.

Good luck.

Many thanks, I've formally notified the Danish regulator so I'll keep the thread updated with any responses as I think it will be useful for others to know how Norwegian handle these cases.

Vauban

gordon_harris wrote: »

Many thanks, I've formally notified the Danish regulator so I'll keep the thread updated with any responses as I think it will be useful for others to know how Norwegian handle these cases.

That would be good. I fear that "notifying" the Danish NEB is little better than writing a note to the tooth-fairy. But I look forward to being proved wrong!

Dudalbugs

Wanderer 71

Did you claim via Small Planet's website and receive an email in reply like this:

Dear Passenger,

We confirm that we have received your claim, which was registered in our system and will be investigated as soon as possible.

Your registration number is SPA-CAO-XXXX.

We would like to draw your attention to the fact that the claim will be initiated only after consideration of all relevant documents, which have been asked to submit during the claim filing process. Therefore, if you have not added some documents or do not have access to do so at the moment, make sure that they would be delivered as soon as possible via e-mail claims@smallplanet.aero, indicating your registration number in the Subject field.

If you have any questions, please feel free to contact us via e-mail claims@smallplanet.aero. Please do not forget to indicate your registration number the Subject field.

Thank you for choosing Small Planet Airlines for your holidays!



If you did I suggest you reply to the email enclosing all the information they require again even if you have already sent it to them. Dont forget the registration number as the subject.
Good luck

DrA_Harrogate

I see Jet2 are still flying, or rather not flying, old aircraft that break down....

http://www.bbc.co.uk/news/uk-england-manchester-37576217

ChrisChrisH

Had a 5 1/2 hour delay with Easyjet, for a 1 1/4 hour flight to Jersey (2 passengers). Claimed via Resolver on 22nd September, and received a cheque for £431 from Easyjet on 6th October! Thanks for the help, it was much less painful than I expected.

Alec_B

Does it constitute 'extraordinary circumstances' if bad weather early in the delay causes some air traffic delays which leave a crew short of hours late in the day, the airline do not get in a reserve crew and the last flight is cancelled ?

Caz3121

Alec_B wrote: »

Does it constitute 'extraordinary circumstances' if bad weather early in the delay causes some air traffic delays which leave a crew short of hours late in the day, the airline do not get in a reserve crew and the last flight is cancelled ?

put your flight details into the free checkers EUClaim and Bottonline, you will then see whether the NWNF firms think there is a valid claim or not

nimetcalfe

Hi,


does anyone have any update on the EU birdstrike ruling?
I have recently returned from Mallorca and was delayed by over 12 hours, bird strike was the reason given for the delay, even though some ground staff referenced "technical issues" and not a bird strike. no record of a birdstrike on any of the aviation reporting websites either (I accept that those are not fully accurate).
the airline in question was Condor (booked via Thomas cook) on the 6th October.
I have noted that TC have paid out claims in the past over birdstikes in small claims courts and I have noted the EU Advocate ruling from July - is there anything official?


many thanks