Compensation for delayed flights Discussion Area

Voyager2002

mikpin wrote: »

My easyjet flight was cancelled on 2nd October with 3 hours notice. I have succesfully claimed €400 compensation under EU regulations. Easyjet are now refusing to pay for the alternative Ryanair flights I booked and have advised that, as the value of the flights is less than the EU compensation, they have no further liability. Can anyone confirm if this is correct. I understood that the EU compensation is a seperate issue.
Thanks in advance for any help.

No, they are wrong. They were obliged both to:
1) pay compensation for the time that you lost, as they have indeed done;
2) provide alternative transportation for you, or allow you to cancel the trip and provide a full refund of your air fare. Since you did not allow them to organise alternative flights but made your own arrangements with Ryanair, they might perhaps argue that effectively you cancelled, in which case they should refund the fares that you paid them. I trust that the Ryanair flights were not significantly more expensive than your original tickets.

lpool61

On Saturday 6th November we were due to fly from Las Palmas to Manchester with Monarch. On arrival at the airport we learned that there were delays due to a baggage handlers strike, but we were still checked in and sent through to departures. 2 other Monarch flights (Birmingham and Gatwick - which were scheduled to depart either side of us) were also affected. At 12-30am the passengers of theses 2 flights were gathered in the check in area and shuttled to hotels for the night. I only discoverd this by chance as I had seen these passengers leaving the departures and followed to try and find something out as the information desk in the lounge was closed and no announcements were being made. A few other Manchester passengers were also there. The person sorting out the hotels was not a Monarch employee, just part of the handling crew. He told us he was waiting on instructions regarding Manchester passengers. An hour later we were told we wouldn't be flying, and another half hour later were told there were no hotel rooms left on the island. He said he would organise some meal vouchers, which we received by chance as we happened to be getting some food ourselves where he was picking up the vouchers. No announcement was made so the majority of passengers were unaware. This was arounds 2-30am. We were then left alone all night until next morning when an announcement was made that more meal vouchers were available at the information desk, but no more details on when we were due to fly. Becfause Monarch didn't pass information onto the passengers rumours went around about flights leaving with luggage but no passengers, passengers being loaded onto different flights, and still no idea of when we would leave. We eventually did take off at around 4pm on Sunday 7th with the flight crew telling us how bad it had been for them (the flight had to land at Tenerife and wait for a slot to cross over to Las Palmas as the airport was so busy with flights there were allowing one plane in as one left - so they landed around 12-30am), how they had loaded our bags onto the plane themselves, and how they didn't get to a hotel until 2am. We arrived in Manchester just before 9pm, where we discovered that most of our luggage was still in Las Palmas and in fact hadn't been loaded onto the aircraft as we had been told.
So, can anyone advise where we stand with all this please? I'm very angry that we weren't given any information, Monarch didn't decide early enough to reschedule the flight for the next day - which would have given passengers enough time to find accommodation), we were abandoned at the airport, the vouchers (for those who got them) amounted to one for €15 and one later for €10 - each to be used in one transaction, no change given, we were given misleading stories both at the airport and by the flight crew, and ultimately our luggage was left behind.
Many thanks everyone

dzug1

lpool61 wrote: »

So, can anyone advise where we stand with all this please? I'm very angry that we weren't given any information, Monarch didn't decide early enough to reschedule the flight for the next day - which would have given passengers enough time to find accommodation), we were abandoned at the airport, the vouchers (for those who got them) amounted to one for €15 and one later for €10 - each to be used in one transaction, no change given, we were given misleading stories both at the airport and by the flight crew, and ultimately our luggage was left behind.
Many thanks everyone

Sadly I don't think you are entitled to anything. Strikes normally come under the heading of extraordinary circumstances, which means no compensation, and you were looked after during the delay - albeit in your view inadequately.

Your travel insurance may pay you something.

lpool61

so we aren't entitled to anything, even though the airline didn't provide accommodation, phone calls, faxes, or anything else, and basically lost our luggage..?

dzug1

lpool61 wrote: »

so we aren't entitled to anything, even though the airline didn't provide accommodation, phone calls, faxes, or anything else, and basically lost our luggage..?

Accommodation - they can't provide it if it's not available. (Whether that's true or not is another matter.) You don't get a payment in lieu if it's not provided.

Phone calls/faxes - if you have receipts you could claim

If your luggage is lost permanently you have a claim. 99% it will turn up in a van in a day or two though. You might have a claim to purchase 'essential items' but on a homeward journey you'd normally have these at home anyway - it's more relevant on outward journeys.

Lipen

Hi,

I have a flight booked for Thailand next year (Januray 2011) which i booked about April this year. The flight has one stop in Dubai for about 2hrs on the way there and on the return journey. Recently i recieved a letter from the company that i booked the flight with telling me that the return flight has changed and now there is a 14hr wait in Dubai instead of the orginal 2hrs.

Taking into consideration the fact that they have change the flight and now i have to wait an additional 12 hours, is there anything i can do? i.e. get the company to provide accomodation for the duratino of the wait???

Thanks

mikpin

Voyager2002 wrote: »

No, they are wrong. They were obliged both to:
1) pay compensation for the time that you lost, as they have indeed done;
2) provide alternative transportation for you, or allow you to cancel the trip and provide a full refund of your air fare. Since you did not allow them to organise alternative flights but made your own arrangements with Ryanair, they might perhaps argue that effectively you cancelled, in which case they should refund the fares that you paid them. I trust that the Ryanair flights were not significantly more expensive than your original tickets.

They have refunded their cancelled flight, £75, but refused to refund the Ryanair flight, £152

This is the response from Easyjet:

The level of compensation due to you is set in accordance with European legislation. In this instance, the provisions of EC Regulation 261/2004 entitle you to € 400 per person. which was already paid.
We note you are also seeking further compensation above the Regulation’s entitlement. In accordance with Article 12 of the Regulation any compensation paid under EC 261/2004 will be deducted from any further compensation. For the purposes of Article 12 of the Regulation, there is no legal distinction between compensation, damages and out of pocket expenses, all being classified as ‘further compensation’.

Voyager2002

mikpin wrote: »

They have refunded their cancelled flight, £75, but refused to refund the Ryanair flight, £152

This is the response from Easyjet:

The level of compensation due to you is set in accordance with European legislation. In this instance, the provisions of EC Regulation 261/2004 entitle you to € 400 per person. which was already paid.
We note you are also seeking further compensation above the Regulation’s entitlement. In accordance with Article 12 of the Regulation any compensation paid under EC 261/2004 will be deducted from any further compensation. For the purposes of Article 12 of the Regulation, there is no legal distinction between compensation, damages and out of pocket expenses, all being classified as ‘further compensation’.

OK, so Easyjet have met their legal obligations: you cancelled and got your fare back, and have been compensated for the inconvenience. Had you insisted that they, rather than you, arrange the Ryanair flights, then you would not be faced with paying a 152 pound fare with a 75 pound refund.

Beemerblue

beemerblue wrote: »

Hi All
Looking for advice on my recent flight with Thomas Cook. Myself and wife were collected at 02.15hrs Sun 19 Sept from our hotel in Bodrum Turkey by coach to take us to the airport for our return trip to Glasgow. The coach then collected passangers from other hotels enroute. When the last were collected , the TC rep told everyone that we were being taken to another hotel for accomodation as our flight had been delayed from 05.20 until 20.30hrs that night, The reason we were given was that it was a security issue at Glasgow airport. We were then taken to hotel and given room , breakfast and lunch. During breakfast we found out that our flight had actually left on time and arrived in Glasgow. TC had sent an aircraft to Bodrum which was too small for all passangers so 50 of us had been denied boarding the aircraft, or attending at the airport. I appreciate that we given accomodation etc but do we have a claim for compensation? Due to the fact that we had been delayed for 15 hours and the eventual flight we got had a different flight number as our original flight actually took off on time? Any advice would be much appreciated. I have contacted TC who have acknowledged reciept of corresspondence but I want to know if the court stay re claims affect my situation or not.

I have eventually received a reply from TC who have informed me that the latest ruling with regards to denied boarding compensation is the fact that no other cases will be tried in court for a further two years until the regulation is clarified by the EU courts.
Can someone clarify if this is the case, I was under the impression that it was only cases of delays that were affected and not cases of denied boarding, has this changed or is Thomas Cook trying it on.Many Thanks in advance

skapur

Hi,

Any advice would be appreciated! My brothers from Canada were supposed to travel on Easyjet from Amsterdam to Prague. They were made to wait at the airport for 4 hours and then the flight was cancelled for no reason! Easy jet gave them a sandwich and then put them up in a hotel in the middle of nowhere. When they tried to rebook their flights there was nothing available so they booked with an alternative carrier ( The Easyjet rep said they would be reimbursed!) and they lost out on their first night of accomodation in Prague. Easy jet is not responding to them, perhaps because they live in canada.

does anyone know what exactly they are entitled to and how I could chase them up as the 0870 number is constantly engaged!

many many thanks!