Compensation for delayed flights Discussion Area

nwolsten

whoops, ah well, I cant do much about that now, besides the release came last.

hopefully my next post will be an update on my 2nd court case

thanks again

richardw

nwolsten wrote: »

EJ want me to sign the....release upon receipt of which a cheque will be raised.

But where does it say in law that a passenger has to sign such a release before getting compensation?

richardw

It would be interesting to see what a County Court judge thought of these realeases IF a case went to a hearing based on non-completion of such a release by a plaintiff.

richardw

Yes, unlikely

alexand_2

Having read the very helpful tips about flight delays on this forum, is there anyone that can advise on the following and point me to my first port of call with regard to compensation caused by documentation errors by the travel agent, as well as a 6hr flight delay with Monarch airlines on my return:

On Monday the 18th of October 2010, myself and 3 of my family members arrived at Luton Airport to catch a Monarch flight to Gran Canaria as our booking schedule and itinerary provided by Flightline.co.uk

On arrival at Luton, approximtely 3hrs before our flight was due to depart, we were told that there were no flights leaving from Luton, but from Gatwick instead.

Flightline.co.uk had wrongly informed us and printed our booking details as flight No.ZB756 Luton/Las Palmas departing at 14.40 and arriving at 19.10.

To be quite shocked is probably an understatement.

After telephoning Flighline to discuss their error and receiving nothing more than a mediocre apology, they looked into alternative means to get us to our destination and I was told to wait at Luton with my mobile telephone switched on.

An hour or so later Flighline telphoned me back to say they had arranged a flight from Gatwick the morning after. They asked if I wanted to return back to Northampton and drive to Gatwick in the morning or drive to Gatwick there and then, and they'll put us up in the Effingham Copthorne Hotel.

As you can imagine, driving back home wasn't really an option so we took up their offer to stay overnight at the Copthorne Effingham. Expecting at least an evening meal that night or breakfast at the Copthorne before leaving in the morning, wasn't part of the deal and they informed me that if I kept my food receipts, I would have to try and reclaim or pursue this with Flightline on my return.

Flightline did arrange parking at the Copthorne however, as I already had my car parked securely at a long stay car park at Luton. Having to go back to the carpark at Luton and get my car back out was also really inconvenient.

Adding insult-to-injury, Flightline also told us, and arranged, that we'd have to catch a flight to Madrid, then a connecting flight to Las Palmas on the morning of our departure at Gatwick.

Flightline had given me the postcode of the Copthorne hotel which I entered into my sat nav before leaving Luton for the Copthorne near Gatwick.

Now, while my Sat navigation always gets me to my destination, it had taken me right through the heart of London into the congestion area zone. It wasn't until my return from holiday that I discovered that I had incurred a £60.00 congestion charge. More misery!

So far, 1 days holiday lost and £60.00 congestion charge looming.

On our return from Las Palmas our flight was also delayed for 6 hours. (finally arriving at Gatwick at around 11.00pm.) This was turning out to be a holiday from hell. Monarch advised their passengers that a new windscreen had to fitted to the plane and because of time restraints, a new flight crew had to be found.

Driving back to Northampton had taken 176 miles and a 3 hour journey due to roadworks around the M25.

Do I have a valid claim to be reimbursed for a day's lost holiday for each person...?

Petrol allowance driving to the Copthorne and my return to Northampton...?

Shuttle transfer which had to be paid again, plus a £20.00 taxi fare back to the Copthorne to pick my car up as the shutle buses stopped at 8.30pm...?

4 x £6.50 Meals missed on the outbound flight...?

Late afternoon food at Luton airport (before leaving for Gatwick Copthorne) totalling £30.00

for 4 people...?

Cheekily, the £60.00 congestion charge I incurred...?

Plus, 300 euros per person for the delayed flight back to Gatwick on Monday 1st Nov...?

Do I claim separately my out of pocket expenses with Flightline.co.uk, plus the reimbursement for 1 day lost holiday, then a different claim with Monarch Airlines for the 6hr flight delay?

Is there sample letters that I can copy from this site with regard to reclaiming out of pocket expenses as above?

Any advice would be really appreciated on how to proceed with this as there's no way I'm going to let it pass under the radar simply because of Flightline's 'Dont-Give-A-Toss' approach and their virtually non-existent apology. As if their admin error was my fault!!

What ever happened to real customer service eh?

Many thanks for any help on this matter.

Alexander - Corby, Northamptonshire.

N9eav

Voyager2002 wrote: »

Please read the article for a full answer to your question.

A quick answer: under the EU Directive, if a flight cancellation means that a long-haul passenger arrives more than three hours after the original arrival time, then they are entitled to compensation of ^00 Euro each, in cash (not just vouchers). They are also entitled to "care" (food, hotel) so if the food voucher was not enough and you used your own money to pay for food and telephone calls during the delay, you should be able to claim this back against the receipts.

Thanks. I have read the article, but it is unclear if I can claim money on top of the alternative flights they provided? I do not wish to be pushy with KLM on Euro regs if I am wrong? The flight was long haul over 3500 miles.

Voyager2002

N9eav wrote: »

Thanks. I have read the article, but it is unclear if I can claim money on top of the alternative flights they provided? I do not wish to be pushy with KLM on Euro regs if I am wrong? The flight was long haul over 3500 miles.

Yes: the cash compensation is for the time that you lost because the alternative flights got you there later than the cancelled flight would have done.

N9eav

Voyager2002 wrote: »

Yes: the cash compensation is for the time that you lost because the alternative flights got you there later than the cancelled flight would have done.

mmmmmmmmmmmmmmmmmmmmmcool:)

mikpin

My easyjet flight was cancelled on 2nd October with 3 hours notice. I have succesfully claimed €400 compensation under EU regulations. Easyjet are now refusing to pay for the alternative Ryanair flights I booked and have advised that, as the value of the flights is less than the EU compensation, they have no further liability. Can anyone confirm if this is correct. I understood that the EU compensation is a seperate issue.
Thanks in advance for any help.

richardw

Have they satisfied Article 8 http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:EN:HTML