Compensation for delayed flights Discussion Area

CompBunny

Small Planet Airlines

A flight due to fly out this friday from LGW at18:20 has now had its flight time changed to 23:30 instead. Why would they need to change the flight time in advance? Asked for a reason from Olympic (who the package was with) and they were unable to give one. Does she meet the criteria for any sort of compensation?

Thanks

cowiebaby

Hello
I was severely delayed from LHR to SFO and have written to BA for the compensation on 3 occasions (the first time in January of this year) but so far no response what so ever. Does anyone have any suggestions on how to take this forward?
Thanks

CobyBenson

CompBunny wrote: »

Small Planet Airlines

A flight due to fly out this friday from LGW at18:20 has now had its flight time changed to 23:30 instead. Why would they need to change the flight time in advance? Asked for a reason from Olympic (who the package was with) and they were unable to give one. Does she meet the criteria for any sort of compensation?

Thanks

Small Planet are a charter airline. Sounds like Olympic had to change charter company last minute for some reason. Small Planet probably couldn't provide an aircraft at the original time.

Yes, they'll be entitled to compensation if the flight arrives 2 hours later than planned (and from what you say it'll be about 5 hours late)

CompBunny

CobyBenson wrote: »

Small Planet are a charter airline. Sounds like Olympic had to change charter company last minute for some reason. Small Planet probably couldn't provide an aircraft at the original time.

Yes, they'll be entitled to compensation if the flight arrives 2 hours later than planned (and from what you say it'll be about 5 hours late)

Thanks so much, and does that include even if you are forewarned by over 48hours?

CobyBenson

CompBunny wrote: »

Thanks so much, and does that include even if you are forewarned by over 48hours?

Yes it does.

Compensation for cancellations works like this:-

More than 14 days notice = no compensation
7 - 14 days notice and flight leaves more than 2 hours early OR arrives more than 4 hours late = compensation
Less than 7 days notice and flight leaves more than 1 hour early OR arrives more than 2 hours late = compensation.

CompBunny

CobyBenson wrote: »

Yes it does.

Compensation for cancellations works like this:-

More than 14 days notice = no compensation
7 - 14 days notice and flight leaves more than 2 hours early OR arrives more than 4 hours late = compensation
Less than 7 days notice and flight leaves more than 1 hour early OR arrives more than 2 hours late = compensation.

Thankyou Coby Benson :beer: The booking t's and c's says that any "minor" changes (which includes delays of up to 12 hours) will not be compensated - do the rules you posted over ride this?

CobyBenson

Yes, these rights trump contractual terms.

In fact any contractual term which seeks to vary a passenger's rights will be deemed void (Article 15 Reg 261/2004).

CompBunny

Wow, thats so helpful CobyBenson! Thanks a million

CompBunny

Apparently Small Planet are saying that it is not a delay, it is a rescheduling due to operational reasons and therefore does not count! Pffft, lies?

friendofbillw2

CompBunny wrote: »

Apparently Small Planet are saying that it is not a delay, it is a rescheduling due to operational reasons and therefore does not count! Pffft, lies?

Ah, the old Monty Python defence. 'The parrot is not dead, it is resting.'

This may well be 'a rescheduling due to operational reasons'. That doesn't stop it from also being an event triggering compensation under EC regulation 261/2004!