Compensation for delayed flights Discussion Area

tcrooked

I was on a flight with 2 friends that was delayed from newcastle airport to paphos on 18th september for 8 hours.Our friends have been compensated but we were refused.Have down loaded the form giving 14 days or I will take it to court so it will be interesting to see how they explain that.

Mark2spark

tcrooked wrote: »

I was on a flight with 2 friends that was delayed from newcastle airport to paphos on 18th september for 8 hours.Our friends have been compensated but we were refused.Have down loaded the form giving 14 days or I will take it to court so it will be interesting to see how they explain that.

Were they on a separate booking then?

amanda16

I'm a bit confused as to whether i should be claiming compensation or refund or both and whether i should contact the airline or Dial a Flight

I purchase 4 return tickets to las vegas with 5 nights hotel in 2008.

Approx midnight of the day of the flight i recived a text from Virgin Atlantic saying our flight had been delayed 26 hours!!! Dial a Flight did not know anything about this, however we confirm with Virgin that this was true and the person on the phone said it was because of snow at McCarren airport which is oviously unusual being las vegas.

We had already checked in online so when we finally arrived at gatwick we were checked in again as it was a difference plane. The pilot announced that we had been delayed because a luggage carrier had hit the original plane at another destination and that was the cause of the delay.

So we arrived in vegas over 26 hours late losing a day and night in the hotel. I'm not sure if this techincally means the flight was delayed or cancelled? and also do i claim from virgin or dial a flight? any advice would be helpful. I have all the booking details and shockingly when i put this into the flight checker on here it said the flight arrived on time!!!

Thanks

tcrooked

Yes They booked through another company who applied for the compensation for them when they said they would go to the press. The compensation came from Thomas cook as they gave me a copy of the letter from them.Silly me booked through Thomas cook.

Mark2spark

amanda16 wrote: »

I'm a bit confused as to whether i should be claiming compensation or refund or both and whether i should contact the airline or Dial a Flight

I purchase 4 return tickets to las vegas with 5 nights hotel in 2008.

Approx midnight of the day of the flight i recived a text from Virgin Atlantic saying our flight had been delayed 26 hours!!! Dial a Flight did not know anything about this, however we confirm with Virgin that this was true and the person on the phone said it was because of snow at McCarren airport which is oviously unusual being las vegas.

We had already checked in online so when we finally arrived at gatwick we were checked in again as it was a difference plane. The pilot announced that we had been delayed because a luggage carrier had hit the original plane at another destination and that was the cause of the delay.

So we arrived in vegas over 26 hours late losing a day and night in the hotel. I'm not sure if this techincally means the flight was delayed or cancelled? and also do i claim from virgin or dial a flight? any advice would be helpful. I have all the booking details and shockingly when i put this into the flight checker on here it said the flight arrived on time!!!

Thanks

You claim against Virgin airlines directly. No refund (you took the flight!), just compensation under EU261/2004.
See the sticky of FAQ's on the main forum.

You might also want to check your travel insurance for compensation after such a long delay. This is a different, over and above thing, that won't effect anything with the Virgin claim.

Mr_Angry_with_Monarch

In September I was flying to malaga from Gatwick only to be greated at the desk with a letter saying out flight would be about 8 hours late. We were give a £10 voucher each. Which just about bought Breakfast.
I later found that our plane had been sent elsewhere to recover passengers that had been stranded overnight.
therefore nothing wrong with our plane.
Whe I returned I immediately sent an email to claim compansation I was told it would take 28 working days to process.
After 35 working days I sent another email asking for a response.
Only to be told to complete a form.
Need it to say I did this by return and ever since then been boounced back and forward to say it will take another Month.
Reading some of the blogs tis appears to be standard.
Has anybody tried informing the CAA as I would be interested what there view is to this shocking behavour.

richardw

samwardill wrote: »

Strikes are like technical faults. They can be regarded as beyond the control but are not necessarily. I would expect that a strike by Ryanair staff is in their control. A strike by a supplier (like an airport) would be up for debate.

If the airline's staff strike, it's ordinary circumstances, similarly if it's staff under 'principal and agent' situations.

If it is government or public sector staff on strike then the circumstances are extraordinary.

Please see other posts below aswell.

harishvk

Hi

Thanks MSE for this info !
As always it works !

I had over 5 hours delay with US airways in 2009.

This is what I got after 3 emails , in 6 weeks.
Sounds good 3 X 800 dollars = 2400 dollars which is now 1500 £
But I will have to travel with them for this.

Should I ask for money?
Original booking was for £893. I will be happy with just that . Should I write back to them and ask for that ? any suggestions ?

Good luck everyone

Harish

Their last email attached…after taking out the important bits !



Dear xxxxx:

Thank you for your recent correspondences to Customer Relations at US Airways. We appreciate another opportunity to address your concerns.

We would again express our regrets for any difficulties or frustration you encountered while traveling with us on May 23, 2009 from London, Heathrow on US flight US729. We understand any irregularity has an impact on our passengers travel plans and, while safety is always our primary consideration, we work hard to minimize such situations. We are sorry this was not your experience.

US Airways is aware of all court rulings pertaining to the European Regulations. After assessing the circumstances, our records indicate this was an unexpected situation. The aircraft had undergone all required maintenance and we took all measures appropriate to the situation that were technically and economically viable at the time; therefore no compensation under the EU Regulation No. 261/2004 is due.

To reiterate my apology and as an invitation to try US again, I have issued three $800.00 Electronic Travel With Us Vouchers (E-TUV). As an additional courtesy, these vouchers have been issued in a transferable form so any person of your choosing may apply them to travel.

Your E-TUV is valid toward the purchase of travel on US Airways. Please be advised the E-TUV is not valid with Internet bookings and must be redeemed within one year from the date of this correspondence. In addition, please take a moment to read the terms and conditions listed below to receive the full benefit of this compensation. When you are ready to make your future travel arrangements, please call our Reservations Department at 800-428-4322 or in the United Kingdom at 0845-600-3300 and provide the E-TUV codes listed below. The customary ticketing fee will not be assessed at the time of booking with our Reservations Department.

xxxxxxxx, feedback such as yours affords us the opportunity to learn where and how we can improve our service not only to meet our customers’ expectations, but to exceed those expectations. Given the privilege of serving you again on US Airways, we look forward to providing you with a more satisfying travel experience.

Sincerely,

blondmark

Mr_Angry_with_Monarch wrote: »

In September I was flying to malaga from Gatwick only to be greated at the desk with a letter saying out flight would be about 8 hours late. We were give a £10 voucher each. Which just about bought Breakfast.
I later found that our plane had been sent elsewhere to recover passengers that had been stranded overnight.
therefore nothing wrong with our plane.
Whe I returned I immediately sent an email to claim compansation I was told it would take 28 working days to process.
After 35 working days I sent another email asking for a response.
Only to be told to complete a form.
Need it to say I did this by return and ever since then been boounced back and forward to say it will take another Month.
Reading some of the blogs tis appears to be standard.
Has anybody tried informing the CAA as I would be interested what there view is to this shocking behavour.

They don't really care. If you thought your flight delay was long, just wait until the airlines start dealing with your complaint. You may die of old age before they get round to it.

Just to clarify, there is no legal requirement for passengers to indulge airlines in any of these waiting games, or to complete their forms, or to produce boarding cards, or to jump through any number of hoops calculated to dissuade you from claiming.

The procedure is actually quite simple. Just send a Letter Before Claim allowing them 14 days to agree your compensation. If you haven't received a satisfactory response by then, issue proceedings.

samwardill

richardw wrote: »

If the airline's staff strike, it's ordinary circumstances, similarly if it's staff under 'principal and agent' situations.

If it is government or public sector staff on strike then the circumstances are extraordinary.

Incidentally I had a long fight with Which? magazine when they published and article stating that compensation would not be payable in the event of the BA staff strike. They eventually admitted that they were wrong but refused to publish a correction.