Compensation for delayed flights Discussion Area

blondmark

ame54 wrote: »

We were delayed 3hours 15 minutes at Heraklion & were advised that this was due to a faulty valve on the engine which took longer to repair than anticipated as it was awkward to reach.
Sent a letter on 2nd January requesting compensation but this was declined by Jet2. Said that delay was excluded under Regulation 261/2004, extraordinary circumstances, as this was caused by an unexpected flight safety shortcoming & there was no entitlement to compensation. Surely airlines can say that all technical problems are an unexpected flight safety shortcoming & use this as a get out.
What are my options in this case & does anyone think I will be able to pursue this claim. I don't know if I'm being fobbed off in the hope that I won't proceed any further. Has anyone else had a similar problem & if so what did they do.

Oh yes those faulty valves are a !!!!!! <-- that's not what I wrote :silenced:. Unfortunately for Jet2 the judgment in Wallentin-Hermann sets out that exceptional circumstances are not established by most technical issues, which are largely routine given the degree of technological sophistication of aircraft. The exceptions cited by the ECJ, for example, are a manufacturer's warning of safety issues in a particular fleet, sabotage or terrorism.

Time to sue (if it arrived 3+ hours late)

northwest1965

ame54 wrote: »

We were delayed 3hours 15 minutes at Heraklion & were advised that this was due to a faulty valve on the engine which took longer to repair than anticipated as it was awkward to reach.
Sent a letter on 2nd January requesting compensation but this was declined by Jet2. Said that delay was excluded under Regulation 261/2004, extraordinary circumstances, as this was caused by an unexpected flight safety shortcoming & there was no entitlement to compensation. Surely airlines can say that all technical problems are an unexpected flight safety shortcoming & use this as a get out.
What are my options in this case & does anyone think I will be able to pursue this claim. I don't know if I'm being fobbed off in the hope that I won't proceed any further. Has anyone else had a similar problem & if so what did they do.

Can you copy this into the Jet2 only forum.

You will see a letter that Centipede worded for us. Post #59 We had the flight safety blurb. We have now written, asking for confirmation of exactly what the problem was.

chili2001

Everyone check on their home insurance policy too. I just realised I had legal cover tacked on to mine which means I get a solicitor to take this on for me and cover all expenses if Thomas Cook want to play hardball. Bring it on! :-)

DJMSJM

Just wondering if anyone else reading this forum was on flight TCX 879 K on 7th Aug 2010 LGW - Izmir Turkey, arriving 7 hours late.
Would be great to hear from you and know how your getting on with you claim, reasons given etc

Sintok

me my wife who was 7 month pregnant and my 6 year old were delayed for just under 6 hours at palma airport , we were flying with jet 2. I aplied for compensation and the repley i got back was.



that jet 2 are a non refundable airlne and regrettably,we are unable to refund the cost of the flights which was already flowen. as the delay was over 5 hours,the custonmer informtion bullitongave the option torecive a full refund for customers not to fly,how ever you flew on the flight so we cant offer a refund.



as for compensation under reg261/2004o on investegation extraodinary circumstances led to the delay of your flight.as the delay was caused by an unexpected flight safty shortcoming consequently there is no entitlement.



the reason we got at the time was that the portable stairecase crashed into the side of the plain causing it to need fixing,but jet 2 would of got compensated off the airport for thousnds and we only got £8 lunch voucher



#any one else had the same problem of any advise thanks

blondmark

sintok wrote: »

jet 2 are a non refundable airlne and regrettably,we are unable to refund the cost of the flights which was already flown.

Jet2 are a non-refundable airline?! Excuse me? That's a classic! If you can get them to repeat that hilarious "defence" to a judge, you could sell tickets online - I'd buy one! :rotfl:

SlowFlyer

Hi

Air Transat TS 249 - 29 June 2012

Just wondered if anyone was on this Manchester to Toronto flight.

FlightStats says landing was delayed 4 hours 22 mins, but Air Transat only admit to a 3 hour 55 min delay - which halves the compensation. (At least they're not claiming extraordinary circs. - so we will get a big chunk of money back.)

I can get departure info from Manchester (really helpful staff), but all the Canadian organisations (Pearson/NAV CANADA and the Canadian Transportation Agency) find reasons for not giving arrival info.

Any suggestions anyone, please.

Thanks

kittysboy

Hi, When we were stranded for 2 days due to the strike in 2010. We tried to claim from Ryanair but they denied responsibility . With the latest ruling from the EU, we would like to claim expenses. unfortunately we had a clear out recently and threw all the receipts away. We got a relative to put £500 in our bank account and we drew out cash to pay for our hotel ,taxis to and from the airport and food.
Do we have a chance of getting anything back ? Also what is the difference between Ash clouds and strikes, they are both beyond the control of Ryanair. Regards Johnboy

samwardill

Strikes are like technical faults. They can be regarded as beyond the control but are not necessarily. I would expect that a strike by Ryanair staff is in their control. A strike by a supplier (like an airport) would be up for debate.

samwardill

Strikes are like technical faults. They can be regarded as beyond the control but are not necessarily. I would expect that a strike by Ryanair staff is in their control. A strike by a supplier (like an airport) would be up for debate.