Compensation for delayed flights Discussion Area

yekram

I have just read some of the earlier threads where people have had the same reply as myself, I will try the CAA.

suelees1

yekram wrote: »

....to the ambitiously named Customer Service Department....

Made me smile

rusty_frog

Quote:
Originally Posted by rusty frog
As previously promised, following letters, emails and a LBA, I have today received the following email from TC re. a delay in excess of 4 hours Hurghada to Manchester 19/3/11.


Whilst I thank them for admitting the fault was of a technical nature, I would welcome comment from you guys, but guess I will take up their offer of taking this further via a third party, and letting the Judge decide.

Centipede 100:
Don't bother communicating further as the airline will just prevaricate further with more of the same. Time for a legal claim.

---

Thanks.
I just feel a little better now I have a reason in writing admitting to a technical/mechanical issue.

Its a MCOL as a next action.
Time to do my homework!

Just a question to anyone - just how rare is it to have a fault on a cargo door???

Marmotta_2

Finnair recently offered me a voucher for 600 EUR which I've yet to accept or decline. As I couldn't find any clarification online, I wanted to know if it would be worth pursuing monetary compensation (as I could really use the money at the moment and wasn't intended on flying long haul anywhere probably until summer 2014) or if this would legally constitute adequate compensation?

jacksback

I'm just completing my MCOL and wanted to know if this was enough info on the claim against Thomas Cook. I have had many emails and a written reply from them just stating ridiculous stalling nonsense and theyve stopped answering me now so this seems the way to go?

Delayed Flight Compensation
Booking Reference *******
Flight 1 Details 23 December 2010 -
Manchester (MAN) to Lanzarote (ACE)
Flight: TCX202K - Departs: 09:50, Arrives:
14:10
Flight 2 Details 6 January 2011 - Lanzarote
(ACE) to Manchester (MAN)
Flight: TCX 17L - Departs: 16:15, Arrives:
20:30
Passengers Names
**********
**********
**********
Our flights were delayed leaving Manchester
and Lanzarote respectively we arrived in
Lanzarote 5 1/2 hours after the scheduled
arrival time and in Manchester 5 hours after
the scheduled arrival time.
No reason or defence for delays supplied

suelees1

Just wondering if anyone was on this flight

Flight ZB532 Manchester to Palma de Mallorca 9 April 2011

> 5 hour delay due to a technical fault

My claim has gone in for the second time (the first was before the decision) but I thought it might be good if we could swap info with other passengers on the flight

urban469

I've just received a claim form from Monarch, which lays out the compensation that may be awarded. But there's an odd point on there which states that if the flight arrival was delayed more than three hours BUT LESS THAN FOUR HOURS, the amount of compensation will be reduced by 50%.

I've never seen this before. Is this correct?

steveo1967

slight progress I guess ... finally received delay claim forms from Thomson.

Thank you for contacting us about your flight delay.

Please accept our sincere apologies that we haven't got back to you yet. To enable us to fully investigate and respond to your request for compensation, please complete the attached form in full and return it to us at the address below.

EU Delay Claims
Thomson Airways
Wigmore House
Wigmore Lane
Luton
LU2 9TN

Please note that a separate form must be completed for each passenger aged 16 or over. Children are to be included on the form of a parent or guardian but must be included on one form only.

Upon receipt of your completed form we'll review the facts and let you know whether you delay falls into one of the few categories for which we'll be paying compensation in line with the regulations.

As this investigation process may take some time, we'll aim to respond in full within 56 days upon receipt of your completed form, but from time to time it can take longer.

The information required on the form must be completed using your own records and documents, we are unable to assist with its completion and incomplete forms will be returned to you.

If you have already heard from us, please ignore this correspondence. We just wanted to let you know that we haven't forgotten about you.

Yours sincerely,

Customer Support Advisor
After Travel Customer Support

Could be just more delaying tactics (no pun intended) but at least they now appear to be recognising that the law applies to them ;-)

Poppie68

steveo1967 wrote: »

slight progress I guess ... finally received delay claim forms from Thomson.



Could be just more delaying tactics (no pun intended) but at least they now appear to be recognising that the law applies to them ;-)

I too heard from them today with exactly same email after waiting about 6 weeks for a reply. Who knows it maybe a good outcome?

Kew73

I am in the process of completing Thomson’s form (for a 18hr delay in Oct 2009). Whilst I have (and have already provided) the booking reference number, I do not have things like the flight tickets (the form says these are ‘essential’), Boarding Cards, the letter they handed out at the airport etc. I can complete the form and attach a letter to say that it is incomplete but don’t want to waste my time if they then just return it to me because it’s ‘incomplete’. Surely it is a legal requirement that Thomson have records of the details of everyone who was on the flight – isn’t this why we show our passports and they scan the boarding pass when we board? Any advice and suggested wording for further correspondence much appreciated.