Compensation for delayed flights Discussion Area

dzug1

I don't think you can claim compensation for the delay as it was weather related.
I think they ought to have paid for the hotel - this is assistance rather than compensation and weather doesn't come into it..
I think you should be able to claim for the delayed baggage - there may be a set sum or the airline may pay against receipts. Who to claim it from though? Continental as the final airline?? KLM as the principal party??. If your insurance covers it that may be simpler.

Your insurance will probably also pay you a defined sum for the delay regardless of anything you get out of the airline(s).

robot1000

Have a look through http://www.auc.org.uk/default.aspx?catid=306&pagetype=68&gid=355

You can also contact the AUC on 020 7240 6061 (Consumer advice line Mon to Thurs 9.30am to 2.30pm)

disney_cjd

anyone heard a dickie from eu claim of late?

gave me the big sell gave them my case and heard nothing for a year.

chasers ignored too

gemmacarolyn

17lbp wrote: »

Hi
Looking for a bit of advice - sorry its a bit long winded.
We booked flights with delta from Edinburgh to Tampa - Edinburgh to Amsterdam (KLM), Amsterdam to Detroit (Delta) and Detroit to Tampa (Delta).
We boarded the KLM flight at Edi on 23rd Dec for a 5.55am take off, after boarding the airport was closed due to snow, we sat on aircraft until 1pm when we eventually took off - KLM looked after us exceptionally well, food, drinks etc. The time we arrived at Amsterdam we had missed our connection, KLM then booked us onto flights the next day (24th Dec) - AMS to Curaco (KLM), Curaco to Miami (American Airlines) and Miami to Tampa (Continental Gulfstream). KLM gave us 10euro each food voucher, phone cards and a 50 euro voucher for future flights. They would not pay for a hotel as the delay was due to weather - we paid this ourselves at a cost of 64 euro.
When we finally arrived at Tampa on Xmas eve at approx 8pm we discovered that all our luggage was missing - we reported it to Continental and was given usual paperwork etc. 3 of our bags were delivered to us on 26th Dec at 4am!!!! and the other came about 11pm on 26th. Obviously between arriving on 24th and getting our bags we had to buy some clothes etc.
I really want to know what I can claim for and from whom. I think I can claim my purchases from my travel insurance (or should i claim this from the airline???) I'm unsure about my hotel room and if I'm entitled to any compensation from the airline for the delay???
I'd appreciate any advice.

There will normally be a set price you can claim for delayed baggage-this will be included on your insurance policy. Look this up, and then contact them on how to claim this. I would also ask them about the delay, and sometimes you can claim some compensation for this. It all depends on your insurance though, so you will have to look this up, or just call them.

I would also write to Delta, and explain that you were unhappy with their service. I have written to airlines (Not Delta) a few times over the years, and have always got $50-$200 in airline vouchers as compensation-even if the delay was weather related. You won't be entitled to your hotel costs though, as it was weather related and airlines never pay for hotels in these circimstances....often they do give special rate vouchers, though, so maybe you should have been offered one of these?

HTH!

kitkat80

I had my flight cancelled by easyjet before Christmas and I want to know where I stand regarding compensation.

I was scheduled to fly between luton and belfast with easyjet on december 20th. I arrived at the airport in plenty of time (2.5 hrs) before I was due to leave to find my flight was cancelled. When I went to the customer service desk I was told that there were no flights available until after Christmas and I was given I number and website address to get a refund - I was not told why the flight was cancelled. Now, I know there was issues with weather but I do not believe this was why my flight was cancelled. Firstly, the other easyjet flights from luton to belfast did travel (one was boarding when I arrived at the airport) and secondly, surely if it was weather related they would not cancel that fair in advance - how could they know what the weather was going to be like nearly 3 hours down the line. Also, as far as I could tell no other flights were cancelled out of luton and belfast was open to flights all day.

I managed to get a flight with aer lingus from heathrow the following day but it cost me an additional 250, that I really could not afford and I got to my final destination approximately 27 hours late.

I know I'm unlikely to get anything out of easyjet but I don't see how they can claim they had to cancel the flight!

Colum3

Hey guys, just wondering if you can help me out. I was booked on a flight from Belfast to Bristol on Sunday 3rd Jan however this flight was cancelled due to crew sickness. I only found out about this because the person picking me up happened to check the bristol airport website and saw that the flight had been cancelled, belfast airport had no information and the easyjet website had absolutely no information. I called their call centre and was told that they had not been informed of any cancellation so they couldn't advise. I eventually got through to a person at Belfast airport (not easyjet they wouldn't pick up), who was kind enough to go talk to the easyjet staff who confirmed that the flight was cancelled, this was approximately 2 hours before the flight was to depart, it was only after this that Belfast airport updated their website.

All through this I was in contact with easyjet support over twitter and they were claiming that the flight was not confirmed as cancelled so could not/would not update the website. I've booked a new flight for today (monday 4th Jan) but this means that I've had to take a day off work. I'm wondering I'm applicable for claiming compensation from them for this or not? Despite lots of calls I was never officially told by easyjet that the flight was cancelled. I've now had to take buses to the airport costing a fair amount instead of getting a lift from family.


Thanks

ihhello

The best way to get decent compensation is to have proper travel insurance. However, as always, you just need to speak with airline itself. Do not be afraid? You should say that you lost something, because of them. They need to feel guilty. I always get compensation without any problems.

subi_2

hi,
i am new to the forum. we need some advice and direction regarding claiming compensation. we- my wife and i, were booked from london to san jose costa rica on 28th dec 09. our flight was via dallas connecting with dallas -san jose by american airlines same day.
the security chhecks caused an enormous delay at london end and we were dealyed at dallas and missed the connecting flight. b.a house us in grand hyatt for the night and rerouted our tickets next day mornining dallas-miami-san jose. the ba ground staff in dallas assured me that all reasonable expenses would be compensated and i have to write to ba customer services by email.
i had to make telephone calls from dallas to san jose to rebook and hotekls, and transportation and attempt to cancel the fiirst 2 days bookings. all in all the tel calls from grand hyatt came to 317 dollars and i lost one night hotel booking as no show which was 62 dollars and onward bus booking which was 32 dollars.
i wrote to ba customer services for claiming this and i have been refused and suggested i go thro my travel insurance.
what i need to know is do i stand a chance of getting compensation from ba and if so what avenue should i be taking.
sorry about this long email.
hope to recieve some advice
many thanks
subi

robot1000

subi wrote: »

hi,
i am new to the forum. we need some advice and direction regarding claiming compensation. we- my wife and i, were booked from london to san jose costa rica on 28th dec 09. our flight was via dallas connecting with dallas -san jose by american airlines same day.
the security chhecks caused an enormous delay at london end and we were dealyed at dallas and missed the connecting flight. b.a house us in grand hyatt for the night and rerouted our tickets next day mornining dallas-miami-san jose. the ba ground staff in dallas assured me that all reasonable expenses would be compensated and i have to write to ba customer services by email.
i had to make telephone calls from dallas to san jose to rebook and hotekls, and transportation and attempt to cancel the fiirst 2 days bookings. all in all the tel calls from grand hyatt came to 317 dollars and i lost one night hotel booking as no show which was 62 dollars and onward bus booking which was 32 dollars.
i wrote to ba customer services for claiming this and i have been refused and suggested i go thro my travel insurance.
what i need to know is do i stand a chance of getting compensation from ba and if so what avenue should i be taking.
sorry about this long email.
hope to recieve some advice
many thanks
subi

Check out https://www.auc.org.uk

For advice and to see if we can help with a complaint against an airline or an airport call our advice line on 020 7240 6061
(open Monday to Thursday 9.30am to 2.30pm)
or email us at
[EMAIL="complaints@auc.org.uk"]complaints@auc.org.uk[/EMAIL]

joepubli

Am I entitled to compensation?

I flew from LGW on 18th Dec wih EMIRATES to Kolkata via Dubai (the first snow day). The incoming aircraft was delayed by 3 hrs because it left Dubai late. As a result I missed my flight connection to Kolkata. The next flight was some 12 hrs later. Emirates put me up in a hotel in Dubai.

My return flight was again on Emirates from Delhi. This time the flight was over 6 hrs late as the incoming flight from Dubai was late as a result of fog in Delhi the previous day. They scheduled the estimated departure time to be just under six hours delay and said they didn't have to provide a hotel for delays of less than 6 hrs. The flight left about 7 hrs after schedule. I missed the connection in Dubai and was put onto a later flight to London arriving some 8.5 hrs later than originally scheduled.

In both cases flights were taking off from the airports. The delays were due to the incoming aircraft not arriving on time because it left Dubai later than sheduled. There wer no weather issues in Dubai.

Would be grateful for advice. I do not know whether the EU rules cover return flight on non EU airlines.