Compensation for delayed flights Discussion Area

Moatz

I also have a Monarch EU claim form to complete for a 7-hour delay returning to Luton from Malaga in September 2012. However, I'm reluctant to send them copies of my passport page for security/identity theft reasons. Do they really need that information? They should still have all my booking details.

Slowhand

Moatz wrote: »

I also have a Monarch EU claim form to complete for a 7-hour delay returning to Luton from Malaga in September 2012. However, I'm reluctant to send them copies of my passport page for security/identity theft reasons. Do they really need that information? They should still have all my booking details.

Scan it and then 'watermark' it several times as Copied for Monarch perhaps?

Mark2spark

Moatz wrote: »

I also have a Monarch EU claim form to complete for a 7-hour delay returning to Luton from Malaga in September 2012. However, I'm reluctant to send them copies of my passport page for security/identity theft reasons. Do they really need that information? They should still have all my booking details.

Sending it recorded delivery should negate the fraud concerns?
I do agree with you however, it seems an unnecessary ask IMO, they didn't need it when they took the money off you for the booking did they?
Just putting obstacles in the way exercise as far as I can see. Like asking for your full name on page 1, then asking for it again 4 questions later.
Mark

Mark2spark

Slowhand wrote: »

Looks like you can claim on behalf of all passengers on booking? Not too difficult looking either.

Only if they are under 16 it seems.

I'm looking at the line under the additional passengers box, which refers to the parent having authority to claim on their behalf.

greigster

I have just sent of an email to the legal company of my home insurers as I am hopefully covered by legal assistance for which I pay an extra £7 per year for on my buildings and contents policy.
Our Monarch flight to Goa was delayed for 12hrs and 10 minutes in November 2010 due to the plane having to divert to the Azores on the way to Gatwick due to "technical reasons" They then had to send out engineers and spare parts to repair the plane before it could pick us up at Gatwick.
They gave us a letter whilst we waited for the plane confirming in writing that the plane had technical problems followed by a letter in the post when we got home also saying the same.
I just hope that the house insurance legal policy covers us for such claims, as there is always "small print" on these policies.;)

greigster

Thanks Centi.
Yes I think so, what is PNR? I kept all the details and paperwork.

Googled PNR:- Pasenger Name Record, But where do I find it?
I still have all the holiday booking paperwork but cant see it!

greigster

Centipede100 wrote: »

An airline PNR is a 6 digit alpha-numeric code which is unique to your booking or reservation. You may have this or an alternative number which references your reservation with the airline.

Just looked through all my paperwork but I cannot find any reference to a PNR. Is this required? At what point would I have been given it?
The only things that I have are the Holiday confirmation and paperwork issued by the tour operator along with my entry into India stamp in my passport.
Is this a requirement for the claim.
I have the paperwork for my last 3 visits to India but can find no trace of a PNR.
Sorry for all the questions

Sam_41

Hi,

Please can you advise if I have any kind of claim.

Our (2 of us) return flight was due to fly from Kilimanjaro to Manchester on Tues 16th October. The route was Kilimanjaro -> Dar Es Salaam -> Amsterdam -> Manchester.

We logged in to checkmytrip on the evening of Mon 15th, to find a delay resulted in there only being 25 mins between the 1st and 2nd flight. We checked again an hour or so later to find the first flight was now departing from Zanzibar instead of Kilimanjaro. Whilst only 45 miles away, as it's an island it would actually be impossible to get there in time! Well, it would be a 9 hour bus journey to Dar Es Salaam, which misses the last ferry, so stay over and get the ferry the next day. Bearing in mind the change was only made & we only find out on Monday night, it would be Wednesday before we could get to Zanzibar. To then get a flight back to Dar Es Salaam which we just had the 9 hour bus journey too! I just don't see how Zanzibar is an appropriate alternative for Kilimanjaro airport.

We had no notice of this change - it was still as planned on Sun 14th - and frankly it ruined the night which was meant to be a celebration of summiting Kili, and also the following day whilst we tried to sort out the situation.

The following morning we managed to get a taxi to town to the Precision Airways office. It turned out the original flight was cancelled. In the end we changed the flight back to Kilimanjaro but at an earlier time, 17.30 instead of 20.20. There was no cost involved on this but we did have to cover a small amount of taxes.

In the end we got to Dar Es Salaam but it really did put a massive downer on the last 2 days when we should've been celebrating & relaxing.

There was a further delay on the flight between Amsterdam and Manchester of 2 hours, but I believe it has to be 3 hours + to have a claim on delayed flights? We were given a voucher for 1 free drink for this delay.

All the flights were booked with KLM but the first leg of the journey was with Precision Airways.

EDIT - One more thing I forgot to mention, on the outgoing flight, the leg from Amsterdam to Kilimanjaro. My luggage didn't appear at Kili, having spoken to the staff at lost & found the reason they gave was that the flight was overbooked so they removed a load of luggage to compensate for the weight of extra passengers! So I had to come back to the airport 24 hours later, incur charges and a 3 hour round trip.


Just to add I had £2.5k cancellation cover, £250 delay, and £250 temp loss of personal belongings.

SophieA

Hello,

I recently flew to dublin from gatwick with the dreaded Ryanair! We had a 6.5 hour delay due to 'technical faults'

Customer service was awful and so I wrote a complaint letter quoting eu regulation 261. They wrote back (what seems to be exactly the same wording as others I have seen on here!) saying that a technical fault is an 'extraordinary circumstance' and so does not entitle me to the compensation under the eu regulartion.

I'm pretty annoyed out of principle due to thier lack of presence at gatwick and thier short standard reply. Can anyone help?

kelly281702

I was delayed by over 10 hours because of staffing issues. I sent thomas cook an email stating this as of Martins advice last week... Heres my reply..... Can anyone help with what i do now?? Thanks

Dear Mrs Gadd,

Flight Delay TCX7473 – PFO – CWL – 23 September 2012

Thank you for writing to us regarding the flight delay on TCX7473.Naturally I was sorry to learn that you experienced the delay.

Tour Operators and airlines do work very hard to ensure flights leave on time, however, factors outside of our control can occasionally affect departure times. Some common examples are weather conditions, unavoidable operational circumstances or the sheer volume of air traffic.

All of our customers are protected by the new Air Passenger Rights obligations, which were introduced in 2004. This dictates what welfare arrangements the airline have to make available if delays extend beyond a certain period. Full details of these are displayed around the airport terminal buildings, and I can see that these were complied with.

Unfortunately, there is no provision within legislation within the Airline Industry for Thomas Cook to make compensation payments if a flight is delayed. It is because of this that insurance companies usually make some provision within their policies. Therefore, the insurance provider would be accountable for any such outlays and not Thomas Cook.

I would like to thank you for taking the time and trouble to write to us and I trust this clarifies our position.


Yours sincerely