Compensation for delayed flights Discussion Area

Justice13075

Put your flight details into euclaim and bottonline and see what they say.

wingman76

Hi.
Hopefully someone can advise me what my next steps should be.
Having had 2 flights with BMI cancelled in late 2017, I eventually managed to get them to agree to pay compensation in July last year, after going through the CAA appeal process. Payment details were provided as requested. Agreement to pay was via e-mail from their Customer Services Department.
Since then, nothing has been received and no replies to letters sent via recorded delivery either.
Do I now have to go through the small claims court, or should I approach a debt recovery agency?
It seems to me that going via solicitors would incur costs that would quickly out weigh the value of the claims.
Can someone steer me in the right direction please?

NoviceAngel

wingman76 wrote: »

Hi.
........
Can someone steer me in the right direction please?

Just send them an NBA (Notice Before Action) and inform them that you will start a small claims court case against them, it’s all explained in Vaubans excellent guide.

I’m sure after an NBA, you shouldn’t need to start court proceedings especially after they’ve already agreed to pay, it might also be worth sending a copy of your NBA to the CAA and make them aware of what’s happened.

symphony63

A quick question.
If an airline cancels my bookings is there any recourse under Regulation 261/2004?

jpsartre

symphony63 wrote: »

A quick question.
If an airline cancels my bookings is there any recourse under Regulation 261/2004?

Depends on why it was cancelled. It's pretty rare for airlines to cancel bookings. Could you give more details?

NoviceAngel

symphony63 wrote: »

A quick question.
If an airline cancels my bookings is there any recourse under Regulation 261/2004?

Agreed, more info needed, I’m a bit rusty but I think they have to give you 14 days notice to avoid any claim under EC261

legal_magpie

It depends on the circumstances. What are they?

symphony63

NoviceAngel wrote: »

Agreed, more info needed, I’m a bit rusty but I think they have to give you 14 days notice to avoid any claim under EC261

14 days is only if the flight was cancelled not the booking.

The airline claim that the fare was wrong or in their words 'an obvious error in the advertised price of the fare' but if I can proof that the fare was not so obvious error what recourse do I have.
The airline doesn't want to re-instate the original flights.

Justice13075

This has happened with BA also, take a look pretty much a grey area
https://www.thesun.co.uk/news/6586235/british-airways-ba-cancel-middle-east-flights-cheap-price-glitch/

JPears

I would say that's a breach of contraact, their mistake, they pay for it.
You bought the tickets in good faith.
Did you poay with credit card? If so a Section 75 claim maybe possible.