Compensation for delayed flights Discussion Area

richardw

If you feel you didn't get adequate Aricle 9 Right to Care entitlement, write to Jet2 saying why and your value of the reasonable deficiency.

The airline is most likely going to say 'exceptional circumstances' re the compensation, some may say the Wallentin Hermann case might apply, but it is a bit of a difficult one, not sure you have a case really, but then again it might be worth waiting for the outcome of the Sturgeon judgment with regard to delays anyway.
Even if it went the passengers way Jet2 may still say 'get lost, take us to court.
Do you have legal expenses cover with an insurance policy?

Lindalou

Yes, I do have legal expenses cover on my travel insurance policy

DireEmblem

Hi all,

Not sure what to do, but here goes:-

Had a flight to Las vegas, connecting through Newark airport.
Flight was due to land at 1200 local time, but landed 1638, and we didnt get through security until the back of 1800. By the time we got to speak to someone about it, the next flight was 0730 next day. We were offered no accomodation/anythign else.

As such, we arrived 17 hours later(next day), and the hotel would not refund the first nights stay.

What we eventually did do, was just sleep overnight in the airport.

Are we able to claim back any compensation - i.e the charges for night we didnt stay in the hotel, money we spent on food overnight at the airport, or compensation even for the inconvenience?

Any advice much appreciated.

Caz3121

What airline were you traveling with? was it all on one ticket? does your travel insurance cover you for this?

DireEmblem

Caz3121 wrote: »

What airline were you traveling with? was it all on one ticket? does your travel insurance cover you for this?

I was travelling with Continental for both flights. They offered drinks on the flight that was 4 hours late, and gave us a 0730 connection next day for free, but we had to stay overnight in the airport and pay for food/drinks ourselves while there.

Not sure if travel insurance covers this or not, just wanted some replies from others before doing anything.

paula40ok

I worked and saved hard for my 1st trip abroad in June 2011 to Jamaica as a close friend was getting married there. Our flight was due to leave Gatwick at 10.10am. I was nervous about flying and having boarded the aircraft and seated for nearly 2 hours, was informed of a technical fault with the plane and all the passengers were removed from the plane; I was even more nervous. There were a lot of unhappy folks including small babies, children and elderly folk. Thomas Cook failed to keep us informed of what was going on and it was a fellow passenger who managed to get a friend back at home to contact Thomas Cook and he called back to say there was a serious fault with the engine and that they were waiting for a flight to come in from Turkey and that aircraft would then fly us to our holiday destination. We eventually departed Gatwick for Montego Bay, Jamaica at 20.45pm; yes, that's 10 hours and 35 minutes late! It wasn't until we spoke to fellow passengers that there were differences in the amount of meal vouchers people recieved, from £15 to £50 depending on whether passengers were aware of what they were entitled to. Apart from that, at no point did Thomas Cook offer to refund anyone after 5 hours of delay if they wished to cancel their holiday. I think I would have seriously considered it as I was very nervous and felt nauseous with fear. Since my return, I was informed that my holiday insurance does not pay out for delays of less than 12 hours. I contacted Thomas Cook as I felt I should be compensated for the delay as I lost 1 day of my 14 day vacation. I have had no response from Thomas Cook as I wrote to them within 28 days of returning from my holiday and have since contacted the CAA and they at least have responded to my complaint within 2 days and informed me to send all relevant documents and I plan to do so at my earliest convenienceand pursue this claim. Yes, I appreciate that I did eventually travel on a plane fit for purpose and arrived to my destination safely but Thomas Cook have a responsibility, once they have taken my hard earned cash, to deliver a best a service and I feel that they didn't. My complaint is that having realised there was a major fault with the plane after 2 hours, how does it then take them so long to decide to bring in another aircraft? And Thomas Cook should at the very least have kept the entire group informed about what was going on. Shame on you, Thomas Cook! I will never travel with them again.

DAPorter

Hi All,

I have a possible claim against Smartwings while travelling Bratislava to Kefalonia return trip. My partner and I live in Prague and travelled to Bratislava by train to take the flight and did the same on the return.

I need advise on the confusion and vaguaries of our inbound flight being rescheduled 2 days before we were due to travel back.

Our original flight was QS2651 leaving Kefalonia Airport at 1410hrs and we were called 48 hours beforehand to tell us the flight is delayed to 1920hrs - plus a new flight number of QS2499. I asked why it was delayed and got the "operational reasons" reply. Didn't occur to me at the time why there was a flight number change though.

I since understand that this is effectively a cancelled flight and would greatly appreciate some confirmation?

Once we arrived at the airport for the later time we found that a strike had happened earlier that day that had pushed the 1920hrs flight back 2 hours. We got a free croissant and drink but a few things irk me:

I asked a groundstaff guy why the flight number was changed and he said the airline rescheduled their planes and wanted to pick up from Heraklion before coming to Kefalonia - he wasn't from the airline but it seemed a sound reason as the plane was bigger than the one we arrived on and had Heraklion as the Origin location once we got to Bratislava.

Due to the delays in leaving plus the delays in geting baggage (must have been an hour) we were stranded in Bratislava (pre-booked train left hours previously) and we were forced to organise a hotel at midnight as the next reasonable train home was now the following morning. We were told that there should be a desk open to speak to a representative but the airport was basically empty.

Other costs were incurred (extra day's car hire, taxi in Bratislava, food, half a day's loss of earnngs, phone calls, stress, etc) and it seems apparent to me that Smartwings have changed their plans to merge 2 planes into 1 by pushing back the arrival time at Kefalonia, taken advantage of a local strike, misled me in saying it is a delayed flight etc. I was also going to write that the new flight time was 5+ hours later than the original and this gives me further options that should have been explained but I am confused to the terminology here (rescheduled/delayed/cancelled and rescheduled).

Would love someone to pick through the bones of this and give any sound advice!

I have also checked the flight numbers on Flighstats and it shows a change from scheduled to unknown for the original flight number (QS2651) and no reference of the new flight number (QS2499).

Thanks for any help offered!

David

plaidparty

Hi, was hopeful someone maybe able to provide guidance on anything I am due from my airline.

I flew to Newark on continental but my connecting flight to Washington dc was cancelled and I was put on a later flight. I arrived in Newark at 11.30am and had to wait until 10pm for my connecting flight. I was not offered food, drink etc by the airline. Is this correct, I am writing to complain to the air line regarding my awful customer service but wanted to include this also.

Grateful for any advice.

shadewood_mole

My wife and I were delayed for over 6 hours on our return flight from Cyprus last month. At the time of check-in we were given a letter saying the airline (Monarch) were sorry for the delay but we would have to wait in the airport in case alternative arrangements were made. In the end a plane finally arrived, so instead of arriving back in the UK in the afternoon we arrived in the early hours of the next day and had to make alternative arrangements to get us home. Following the guide on this site, I wrote to the airline claiming compensation, as the delay was clearly within the control of the airline. I've had a standard 'sorry, but we won't pay out' letter from them. Any thoughts on how I can escalate this, as I'm very annoyed with the poor response from the airline.

richardw

See earlier posts re Sturgeon judgement and Article 9 right to care.