Compensation for delayed flights Discussion Area

sooperb

Thanks I did battle with Monarch over a flight from Malaga, they paid up eventually.

Reed_Richards

I have been trying to find an authoritative account of the rules for compensation after a flight was cancelled and a later flight was substituted. Flight delay compensation differs from compensation for a delay after a cancelled flight. One reads about 1 to 7 days and 7 to 14 days without an explanation of 'days'. If one is notified by email, is it the time of dispatch or the time of receipt? The MSE explanation is ambiguous because it does not clearly state whether one of both conditions need to be satisfied and other web sites offer different criteria. I'm a bit lost.

111KAB

Reed


You are probably best posting on the airline thread responsible for your cancellation and provide specific dates/times/destination etc and that way more assistance should be forthcoming.

Miclondon

Hi all
I have just read the section on flight compensation on the MSE website. But I am still not sure what I can claim.
• My Easyjet flight yesterday afternoon (5.40pm) was cancelled (for a technical issue) and rescheduled for this morning (9.30am). It was initially shown with a 6 hour delay but after 3h they announced it was cancelled and rescheduled in the morning.
• I had to be in London early morning so I booked a Ryanair flight last minute (9.55pm) - which arrived 4 hours after my original scheduled flight with Easyjet.
• The Easyjet rescheduled flight arrived this morning (10.30am i.e. so 16 hours after the original scheduled time).

Easyjet website states that I can get a refund for my original flight but it was much cheaper than the last minute ticket I booked with Ryanair (€25 vs. €130).

Can I claim for the €130 Ryanair ticket? Or Can I claim for the €250 EU compensation (I am not sure given that I did not take the Easyjet flight)?
What do you think?

Thank you
Michael

sooperb

So Vueling are not accepting my claim. I have asked them if they are registered with a Flight Adjudicator scheme, no response in 5 days. I decided to then try with CAA, filled in their initial questionnaire and received this response: "The CAA does not investigate complaints where the flight departed from another EU Member State. Your options are to either contact the relevant national enforcement body for aviation
in that country yourself or, if you prefer, we can forward the complaint to the relevant national enforcement body." I'm baffled, the MSE guide specifically says to contact the CAA for flights into this country from EU, has something changed? There is a link given where they will pass it across to the specific national resolution body, is it worth doing this or should I go straight to the moneyclaimonline portal?

JPears

Unfortunately the MSE has a few errors, this being one of them.
The knowledge base and experience, as such, lies here in the forum, not th MSE site.
CAA are correct, if your flight didn't originate in UK then they have no responsibility.
Your best route is probably an NBA and legal action, as long as Vueling have a presence in UK to file documents and take action against.
Download and read Vauban's most excellent guide, if you haven't already done so.

sooperb

Thank you Jpears, I'll read that.

Thehillsarealive_2

My query is:-
On the compensation chart it quotes 600e for a delay of over 4 hrs and over 3500 km.
My delay was 4 1/2 hrs but only 1020 km.
Am I entitled to the 600e for the over 4hrs ? Or will it be 250e based on the mileage ?
It also states that for over 4 hrs we are entitled to costs. Does this mean cost of the flight ? which was part of a package.
I am currently in negotiations with an airline so an answer to my queries would be very much appreciated. Thanks

leylandsunaddict

If the delay is eligible the claim will be for €250. If the delay is over 2 hrs then the airline has to provide " meals and refreshments in a reasonable relation to the waiting time"

This usually takes the form of a voucher for a few £s of €s. If they didn't provide vouchers then as long as you kept receipts you can claim for 'reasonable' costs. That doesn't mean a four course meal and a bottle of wine.

No refund on your flight lol.

111KAB

Striking airline staff - TravelMole article.


http://www.travelmole.com/news_feature.php?news_id=2026626&c=setreg&region=2