Anyone used EU Claim/Bott & Co?

Vauban

tapyeno wrote: »

I applied to Monarch for £1300 for four of us our delayed flight, Gatwick to Malaga - delayed by over 6 hours. Was told no deal, even after appealing again with info re a court decision which I felt favoured my case. Contacted EU Claim who have dealt with my claim very satisfactorily! Heard today from Botts that £900 is being transferred to my account from Monarch who have agreed to pay up!! Very happy with this and glad I used EU Claim.

Well done! Monarch seem to be falling like 9 pins today!!

legal_magpie

Vauban wrote: »

Well done! Monarch seem to be falling like 9 pins today!!

Or perhaps it's more accurate to say that they are now treating their customers fairly and not before time.

111KAB

legal_magpie wrote: »

Or perhaps it's more accurate to say that they are now treating their customers fairly and not before time.

Afraid to say LM that evidence shows that they are not treating their customers fairly as the number of claims/complaints against Monarch continues to increase on a daily basis. As Vauban says they are loosing cases (mainly due to their non appearance in Court) and only starting to give in when it is pointed out to them that they have already paid out on the same flight.

Their arrogance however continues in respect of the majority of claims to their EU department - in their opinion ANY problem with one of their planes is an extraordinary circumstance and therefore they are not obliged to pay. They boast they are one of the largest UK carriers but when they get to court they are "a small airline". Basically they show no respect for their customers and indeed, in some cases, the Courts so I dispute your comment that they are treating their customers fairly.

Grannyannie9

I signed up after getting the standard "not our fault" letter twice from Thomson. I don't feel competent or confident enough to go it alone so used the recommendations on this site to try this company. I just received an email today saying - "The airline has previously denied any liability to compensate the passengers on this flight. We are not yet in a position to issue court proceedings on this claim, however we will continue to review the matter every 28 days. We will continue to update you as and when further developments occur."
Reading this I surmise that I'm not the 1st passenger to complain about this flight. We were delayed for 4hours 15mins because of a dripping tap in one of the toilets.
I don't feel today's email gives me very much information eg why can't court proceedings be issued at this time & how many months will it continue to be monitored? I was feeling quite confident too as the 2/6 years argument doesn't apply to me. I'll just have to wait it out like everyone else now.:(

Skid_Marks

Grannyannie9 wrote: »

I signed up after getting the standard "not our fault" letter twice from Thomson. I don't feel competent or confident enough to go it alone so used the recommendations on this site to try this company. I just received an email today saying - "The airline has previously denied any liability to compensate the passengers on this flight. We are not yet in a position to issue court proceedings on this claim, however we will continue to review the matter every 28 days. We will continue to update you as and when further developments occur."
Reading this I surmise that I'm not the 1st passenger to complain about this flight. We were delayed for 4hours 15mins because of a dripping tap in one of the toilets.
I don't feel today's email gives me very much information eg why can't court proceedings be issued at this time & how many months will it continue to be monitored? I was feeling quite confident too as the 2/6 years argument doesn't apply to me. I'll just have to wait it out like everyone else now.:(

Can I suggest that you contact the NWNF solicitors and ask them to provide you with some further detail.
I suspect that they have so many claims that they are giving priority to those approaching the 6 year cut off or are awaiting the outcome of one or other of the Airline appeals in May 2014.

Vauban

Grannyannie9 wrote: »

I signed up after getting the standard "not our fault" letter twice from Thomson. I don't feel competent or confident enough to go it alone so used the recommendations on this site to try this company. I just received an email today saying - "The airline has previously denied any liability to compensate the passengers on this flight. We are not yet in a position to issue court proceedings on this claim, however we will continue to review the matter every 28 days. We will continue to update you as and when further developments occur."
Reading this I surmise that I'm not the 1st passenger to complain about this flight. We were delayed for 4hours 15mins because of a dripping tap in one of the toilets.
I don't feel today's email gives me very much information eg why can't court proceedings be issued at this time & how many months will it continue to be monitored? I was feeling quite confident too as the 2/6 years argument doesn't apply to me. I'll just have to wait it out like everyone else now.:(

If your delay was caused by a technical failure then the NWNF firm are probably waiting for the Court of Appeal to rule on the Huzar judgement. If that goes well then your case may not even have to go to court. Patience, Grasshopper: this all takes time (I did it myself and it took 14 months!).

Grannyannie9

Yes, I'm quite prepared to sit it out & wait. I have never been so incensed & upset over anything before. We paid over £2000 for a 7 day holiday & lost most of day 1. We had a problem many years ago with Thomson holidays & said then that we would never use them again but I really wanted this particular cruise so gave them another chance. They will never get another one from us.

Gorbar

Vauban wrote: »

If your delay was caused by a technical failure then the NWNF firm are probably waiting for the Court of Appeal to rule on the Huzar judgement. If that goes well then your case may not even have to go to court. Patience, Grasshopper: this all takes time (I did it myself and it took 14 months!).

I had exactly the same reply from them. Approx 1hour later I had another e mail forming me that they had prepared & sent the Court papers

Gorbar

Grannyannie9 wrote: »

I signed up after getting the standard "not our fault" letter twice from Thomson. I don't feel competent or confident enough to go it alone so used the recommendations on this site to try this company. I just received an email today saying - "The airline has previously denied any liability to compensate the passengers on this flight. We are not yet in a position to issue court proceedings on this claim, however we will continue to review the matter every 28 days. We will continue to update you as and when further developments occur."
Reading this I surmise that I'm not the 1st passenger to complain about this flight. We were delayed for 4hours 15mins because of a dripping tap in one of the toilets.
I don't feel today's email gives me very much information eg why can't court proceedings be issued at this time & how many months will it continue to be monitored? I was feeling quite confident too as the 2/6 years argument doesn't apply to me. I'll just have to wait it out like everyone else now.:(

Had the same reply from Bott, then a hour later I had another e mail informing me that they had prepared the court papers & had sent them to the court

Grannyannie9

Update - I've had another email tonight to tell me that court papers have been prepared and sent to court for issuing. Same as Gorbar. Let's see what happens next.