SodaStream sent out of date food items, tells me to get stuffed

Zandoni

Money-Saving-King wrote: »

It's a bit childish to describe those people giving their time to reply to someones thread on a forum inviting others views as a pack of wolves just because you're not in the majority when it comes to opinion.

There's a lot of child like behaviour in this thread and none of it comes from me.

Coopdivi

Zandoni wrote: »

There's a lot of child like behaviour in this thread and none of it comes from me.

Well, in your opinion anyway. Your posting history says otherwise.

Zandoni

Coopdivi wrote: »

Well, in your opinion anyway. Your posting history says otherwise.

Yes I have tried very hard in the past to try and stop the gang culture on this forum.

peachyprice

Zandoni wrote: »

Yes I have tried very hard in the past to try and stop the gang culture on this forum.

The majority of poster disagreeing with an OP is not gang culture.

What do you suggest, if you don't agree, don't post? Rather defeats the object of asking other people's opinion in the first place.

Nada666

Although I am ninety-nine percent in the 'get real this should be in the vents not the rights forum no-one refrigerated jam or ketchup when I were a lad and no-one dropped dead' lobby to be fair the response from Soda Stream is pretty much an admission of guilt - the fact that they imply that they are ignoring the request only because it was a free sample is significant. Also if it is tied with the purchase of hardware then it is more a bundled starter pack that is factored in to the consumer's decision to purchase.

Of course no rights have been breached and no food safety issues are involved. But it is shoddy behaviour and unnecessarily petty for Soda Stream to not respond positively to the minuscule number of new potentially long-term customers who would bother to complain.

(Unless, of course, they have the statistics to show that no-one bothers to buy more than one or two new syrups or gas cannisters and that they are the opposite of ink-jet printers - they only make money from the hardware and not the consumables. Are they admitting everyone just throws it in storage after a week or two of novelty?)

peachyprice

Nada666 wrote: »

Of course no rights have been breached and no food safety issues are involved. But it is shoddy behaviour and unnecessarily petty for Soda Stream to not respond positively to the minuscule number of new potentially long-term customers who would bother to complain.

(Unless, of course, they have the statistics to show that no-one bothers to buy more than one or two new syrups or gas cannisters and that they are the opposite of ink-jet printers - they only make money from the hardware and not the consumables. Are they admitting everyone just throws it in storage after a week or two of novelty?)

Problem is, they don't need to be nice to awkward customers, they've got a monopoly, there is no alternative to their syrups and canisters so unless you want to abandon your Sodastream entirely they have you by the balls.

Money-Saving-King

Zandoni wrote: »

There's a lot of child like behaviour in this thread and none of it comes from me.

Now you talk of gang culture, yes the child like behaviour is coming from you.

If you complain about free products a lot of people are going to disagree, it's only to be expected. Don't tell me it's not free because Soda Stream make a profit because then the answer is simple. If you don't want Soda Stream to make any profit then don't buy a Soda Stream!

JimmyTheWig

Nada666 wrote: »

Although I am ninety-nine percent in the 'get real this should be in the vents not the rights forum no-one refrigerated jam or ketchup when I were a lad and no-one dropped dead' lobby to be fair the response from Soda Stream is pretty much an admission of guilt - the fact that they imply that they are ignoring the request only because it was a free sample is significant. Also if it is tied with the purchase of hardware then it is more a bundled starter pack that is factored in to the consumer's decision to purchase.

I agree completely.
In this instance it doesn't matter. The product received will be good to use for many months. And the company did what they said they would (though they said they would try to do better).
I don't think it warranted a complaint in the first place.
If Soda Stream had replied and said that, as per their terms and conditions, they only _try_ to supply products with three month shelf life I think that would have been fine.

But the fact that it was free doesn't come in to it. They should do whatever they would do if the OP had paid for the goods. [Which is probably nothing, but that is fine if they had said that.]

Zandoni

peachyprice wrote: »

The majority of poster disagreeing with an OP is not gang culture.

What do you suggest, if you don't agree, don't post? Rather defeats the object of asking other people's opinion in the first place.

It's not the disagreeing, it's just the rude way it's done.


Also worth mentioning that the Soda Stream doesn't seem to have caught on again so is it good policy to upset your customers, I don't think so.

moyesforever

Zandoni wrote: »

It's not the disagreeing, it's just the rude way it's done.


Also worth mentioning that the Soda Stream doesn't seem to have caught on again so is it good policy to upset your customers, I don't think so.

Let's try and help you out Zandoni. Is the subject title of this thread accurate? A straight forward Yes or No is what I'm looking for.