Official Free Boilers and Insulation guide discussion

clairemp

Had a boiler installed by PF Burridge through Eon and required to pay a considerable amount in match funding as they said all the radiators throughout the house needed replacing: for someone on benefits, eligible for the scheme due to disability, it was a lot of money to find and we did expect that what was installed would be done with due diligence and that we would be left with a fully functioning heating system. The installation itself left quite a lot of damage from holes in several walls right through to one thin, non-supporting wall having long screws forced through it to the degree that it brought all the wall panelling down on the far side. From the get go, we had trouble with the transmitter that tells the boiler when to switch on and even that took several visits before they then replaced it with a working one. Part of the problem was where they situated the radiator where there can't be an adjustable thermostat and that also had to be changed. Couldn't get the radiators on higher levels to come on at all, unless the radiators on the ground floor were on high so - far from this bringing down our energy usage bills  by installing a more efficient system - the heating bills increased. PF Burridge came out several times in response to the complaint but the wall wasn't rectified at all. You should at a minimum be left with a working system that is fit for purpose and of satisfactory quality as per consumer rights. Eon's current stance is that we didn't complain in a timely fashion - when we certainly did, as is documented, and indeed when PF Burridge came back out - and refuse to get the system righted so we're left paying yet more money out to get it put right. Have stonewalled and not issued a final complaint response; don't even appear to have sourced the original complaint and all correspondence much less contacted PF Burridge and there's absolutely no attempt to make sure it's put right when this scheme is supposed to support vulnerable, disabled customers. While we understand that the scheme is funded by government and Eon is paid for running it, there should be some oversight to be sure that this money isn't just being pocketed and vulnerable users left without a working system. Our current impression, based on damage, costs, increased bills and Eon's total unwillingness to put matters right (not even the bedroom wall that was brought down, much less getting the central heating working or applying our Warm Home Discount promptly either, all while increasing the DD paid each month), is that this scheme has cost us a great deal of money for a non-performing system. 

mrsmsebastian

TrappedInMe said:

Disappointed to see that although my eligibility for loft and wall insulation was accepted by Eon, they have stated they don't have any contracts in the area and couldn't give me any timescales as to whether they could do the work going to be a cold Christmas for us.

Try this company.

damon298

Been looking around for this as the boiler broke recently and my elderly mum has benefits and health conditions.   Several of the big suppliers (British Gas and Shell Energy) do not do the work direct but go through a 3rd party.  But still waiting for a reply.  Eon say it can take between 8-10 weeks.  Not very good when you have no boiler and health conditions.  Only a company by the name of Eco3 energy solutions have replied, but it seems a bit scammy.  Reviews are not great, even stranger the less work that is done the more it will cost, but they say they can install instantly.  Currently charging £599 for a like for like boiler replacement.

Where do you stand if you use a company that promise a quick install, but could be a scam?

Browntoa

The company registration on companies House says "floor and wall coverings" and not boiler installation.

I'd have my doubts

Browntoa

And one of the"  customers " seems to have 2 boilers installed by different companies about a week apart looking on trustpilot 

https://uk.trustpilot.com/users/5f5e805209588eda2a2747ab

BigBlueSky

A family member had one installed via EDF which was contracted out to 0800 Repair (Pacifica).  It all went smoothly and was setup from first enquiry to install within about 2 weeks.
The install was great and they did a good job.

rborhara

Is the government boiler replacement scheme just a scam for Suppliers to get a large contract and subcontract the work to others for a cheaper rate. Then offer no support or after care.
My mother had a so called boiler fitter (via Berks insulation) replace her old boiler with a new Worcester bosch.
Took him 8 hours to rip out old boiler remount new one it twice as he didnt use the template.
Couldnt wire the existing Hive unit to the new one and then spent an hour calling around how to fit the one the thermostat he had purchased
Didn't bother adding inhibitor 
Didnt want to address why the upstairs boilers were cold , downstairs were fine and he was just replacing a boiler. eventually turned out to be the Tap on the magnetic filter
Oh and didnt even bother to set or check the fault on the boiler that my mum still has and as suspected they dont return calls or emails.

lizp53

Does anyone know if I can take advantage of the replacement boiler scheme even though my son owns our house? He doesn't live here. I am on PIP so qualify that way. We don't pay any rent.

rsundhoo

Reviewed all the big 6 energy providers, and only EON are running this ECO scheme.

...

Original phonecall was begginging of Sept-was told to wait until benefit statement came thru (which was approx 6 weeks later).  Called back end of Sept-given the run-around on which dept telephone number to call. Tried again the next day-put thru to "Warm Homes Grant" dept, within 2mins of "yes/no" type questions was then told the next available apt for a survey would be 12th Nov, and that install could take 8-10 weeks after that.  Was advised that passing my request to "planning team" might result in a quicker apt (due to cancellations etc).  Had a call back within a few days saying next available apt @ 21st Oct.  Surveyor turned up 21st and was one of the most unprofessional persons I have ever had to deal with.  First thing he wanted to do was use my toilet.  After that, he said "Can't access boiler and work on it"..."Can't see all the radiators" - I tried to reason with him that all radiators are same as the ones he could access (6 out of the 8 are easily accessible, 2 others would require pulling out a desk and a bed).  Then he started taking pics "to prove why he couldn't do the survey".  After trying to reason with him, I told him to "leave, if you're not going to do what you're supposed to" - I'd had enough of entertaining someone like that in my home.

Then after 100's of attempts to raise a complaint with EON since the 21st till 27th Oct, I managed to get through to someone dealing with complaints who: -

 - starts talking at me, "rejecting complaint" citing Surveyor could not access all radiators. (didn't even listen to what my 3-part complaint was and didn't note it down);
 - I stopped him talking at me and asked "Have I done anything wrong?"
 - I tried to reason with him about discussing and debating in a conversation about my complaint, and he said "It's not my job to debate or discuss with you";
 - when I asked "exactly what is it they need to see on the radiators" - he could not give me a satisfactory answer;
 - when I tried to discuss the meaning of "access to radiators", he started to make up definitions on the stop of what he thought it meant, yet could not provide me with specifications of what "exactly" was required;
 - He said "rejecting complaint and will send letter to confirm next complaints procedure";

My current situation of the application process is I'm currently in limbo awaiting a letter to confirm next complaint procedure. 

...

I've already been made aware of an initial £400 (odd) that I would need to contribute to costs.  Still awaiting a successful survey (and notification of any additional costs that may be required).

...

2 months to date, and still no successful survey.

...

The experience so far has made me feel dejected, unworthy of deserving help when I need it, stressed-with a pain in the left side of my chest, that I don't matter: -

I live in my home.  I was made redundant.  My boiler is probably around 40 years old now and nowhere near as efficient as it could be.  There is an ECO grant made available by the Government, ear-marked for people that need help to get an efficient boiler to save on costs and help save the planet by reducing Global Warming.  At a time in my life when I need help and have reached out and asked for help, I'm being treated in a demeaning way, made to jump through many many hoops (that are not clearly defined). I have found the experience, so far, disingenuous from EON.  To them, I don't matter.    Imagine if I was a person that didn't have any confidence, or suffered from mental-health issues, or was an elderly person, that had been treated like this - would they speak up, or be too scared to? We matter. I matter. 

I read somewhere that Martin (Lewis) had said about the 'Green Homes Grant' is a con (because of all the hoops that need jumping thru to gain the grant) - this ECO scheme being run by EON (currently) feels like a con to me of them trying to find any possible way to upsell hardware/services and reject anyone that doesn't bend to their will.

...

To be clear to EON, when I get upset like this - I am like a dog with a bone.  Let's do this!

binao

rsundhoo said:

Reviewed all the big 6 energy providers, and only EON are running this ECO scheme.

...

Original phonecall was begginging of Sept-was told to wait until benefit statement came thru (which was approx 6 weeks later).  Called back end of Sept-given the run-around on which dept telephone number to call. Tried again the next day-put thru to "Warm Homes Grant" dept, within 2mins of "yes/no" type questions was then told the next available apt for a survey would be 12th Nov, and that install could take 8-10 weeks after that.  Was advised that passing my request to "planning team" might result in a quicker apt (due to cancellations etc).  Had a call back within a few days saying next available apt @ 21st Oct.  Surveyor turned up 21st and was one of the most unprofessional persons I have ever had to deal with.  First thing he wanted to do was use my toilet.  After that, he said "Can't access boiler and work on it"..."Can't see all the radiators" - I tried to reason with him that all radiators are same as the ones he could access (6 out of the 8 are easily accessible, 2 others would require pulling out a desk and a bed).  Then he started taking pics "to prove why he couldn't do the survey".  After trying to reason with him, I told him to "leave, if you're not going to do what you're supposed to" - I'd had enough of entertaining someone like that in my home.

Then after 100's of attempts to raise a complaint with EON since the 21st till 27th Oct, I managed to get through to someone dealing with complaints who: -

 - starts talking at me, "rejecting complaint" citing Surveyor could not access all radiators. (didn't even listen to what my 3-part complaint was and didn't note it down);
 - I stopped him talking at me and asked "Have I done anything wrong?"
 - I tried to reason with him about discussing and debating in a conversation about my complaint, and he said "It's not my job to debate or discuss with you";
 - when I asked "exactly what is it they need to see on the radiators" - he could not give me a satisfactory answer;
 - when I tried to discuss the meaning of "access to radiators", he started to make up definitions on the stop of what he thought it meant, yet could not provide me with specifications of what "exactly" was required;
 - He said "rejecting complaint and will send letter to confirm next complaints procedure";

My current situation of the application process is I'm currently in limbo awaiting a letter to confirm next complaint procedure. 

...

I've already been made aware of an initial £400 (odd) that I would need to contribute to costs.  Still awaiting a successful survey (and notification of any additional costs that may be required).

...

2 months to date, and still no successful survey.

...

The experience so far has made me feel dejected, unworthy of deserving help when I need it, stressed-with a pain in the left side of my chest, that I don't matter: -

I live in my home.  I was made redundant.  My boiler is probably around 40 years old now and nowhere near as efficient as it could be.  There is an ECO grant made available by the Government, ear-marked for people that need help to get an efficient boiler to save on costs and help save the planet by reducing Global Warming.  At a time in my life when I need help and have reached out and asked for help, I'm being treated in a demeaning way, made to jump through many many hoops (that are not clearly defined). I have found the experience, so far, disingenuous from EON.  To them, I don't matter.    Imagine if I was a person that didn't have any confidence, or suffered from mental-health issues, or was an elderly person, that had been treated like this - would they speak up, or be too scared to? We matter. I matter. 

I read somewhere that Martin (Lewis) had said about the 'Green Homes Grant' is a con (because of all the hoops that need jumping thru to gain the grant) - this ECO scheme being run by EON (currently) feels like a con to me of them trying to find any possible way to upsell hardware/services and reject anyone that doesn't bend to their will.

...

To be clear to EON, when I get upset like this - I am like a dog with a bone.  Let's do this!

Hi @rsundhoo  

Firstly, welcome to the forum. 

So sorry that you are having a bad experience and have had no replys.

MSE forum has many great experts very willing to help but they tend to be picky. Time is of the essence.

Suggest you start your own thread. Eye Catching Title Helps.

Also, Helena, the helpful E.ON Co Rep is active on the forum, so include "E.ON" IN YOUR THREAD TITLE.

Copy your first post, edit, and format - easier to read. Try to shorten it.

Each reply moves it to the top of the Thread list, then you will get more replys.

Good luck. Hope I have been of help.

Edited thurs.