Sky Broadband - Useless!

Blackjack_Davy

cajef wrote: »

If you subscribe to that particular Sky package you get broadband included, so you are paying Sky for TV and broadband, free means you pay nothing, I do not have sky nor do I want it, for me to get sky broadband I would have to pay a sky subscription so it is not free.

Well it's all relative isn't it. I've had a Sky TV subscription for years because I want Sky TV and was paying extra for BB with Pipex. This year I cancelled my subs for BB with Pipex and switched to Sky BB when they launched it in my area and I could have had the Base package for nothing, or at least nothing more than what I'd already been paying for years. So compared with what I was paying before, it cost me nothing.

I pay a lot less for my broadband than a sky subscription would cost.

Good for you.

DARREN23_2

I have been connected to sky broadband for the best part of this year but over the last three months I have been loosing my connection on a nightly basis. Originally it was limited to a ten min period at around eight but recently the time at which the connection is lost has got earlier and the duration has increased (e.g - last night I lost connection at 6:25 and it was unavailable for 1 hr). Once the connection returns it is very slow and highly unreliable until the middle of the next day.

After calling sky support on a number of occasions, where I am continually told to do the same basic things (check cables & restore defaults under internet options) I am no closer to getting any answers from Sky and an solution is nowhere in sight.

Without wishing to fall into the trap of conspiracy theorys, I just think it is a little convenient that all my problems began at the exact time that my monthly payments were reduced from £20 - £5 per month. I also fail to understand how sky are insistant that they have no idea what is wrong with my connection when so many people seem to be having the same problems!

Darren

Martinmal1

Hi Posted earlier with a problem with Sky

Logged official complaint with Otelo regarding level of service and problems with sky taking 3 months to replace the faulty equipment, and the fact they didn't read my letters but i persevered with this and when i emailed sky for the final time before OTELO would take over they phoned me and offered me substantial credit to my account which works out nearly 5 months free sky on my £31 package sweet result:beer:

biggermeup

Man, I love ma BT!
It just works. No fuss, no bother.
Stay the heck away from their BT Mobile Fusion: it's the ar*e-end of the devil! Expensive, and difficult to leave: I actually had to get Offcom involved to get that department off my back.

In an aside, I called up Sky to get their Sky+ box on the cheap. I threatened to leave them, and a `Manager` called Andrew told me I couldn't - even if I paid in full for my remaining two months! I said, even the Mafia had easier terms than that. So the upshot is, no cheap Sky+ box, and I'm reading up on who my next TV Satellite provider is going to be; but in the meantime I'm going to miss the Olympics.
Any tips? (But I can't get Virgin cable in my area, unfortunately).