Recorded mail to HSBC????

kittsbud

Moneyineptitude wrote: »

That's the number of the Service Quality Team, not the PPI complaints team.

Yeah and then you start yet another four weeks before they pay you your redress!

The OP needs to arrange to sign an acceptance at a local branch of HSBC, although he might want to avoid some of the experiences I encountered by ringing ahead to arrange it.
I don't think the OP will be worried about reclaiming the cost of postage, I think it's the PPI redress he wants!

Hi

I read your thread, but am a bit confused with all the other banter in here as well. Is it best to go to my local branch and sign a copy, leaving it with them, or do I use the e-mail address in your thread, or is that to complain after the fact? Soory, I'm sure I've read something wrong with all this arguing about PO boxes lol!

Cheers

Dawn

dazza12

Sorry about my part in causing the confusion.

You'll need to speak to them to arrange to sign it in your local branch. If you jus tturn up they'll be confused. More than usual.

The email address was used to complain directly to the man at the top when things went awry.

[Deleted User]

kittsbud wrote: »

Hi

I read your thread, but am a bit confused with all the other banter in here as well. Is it best to go to my local branch and sign a copy, leaving it with them, or do I use the e-mail address in your thread, or is that to complain after the fact? Soory, I'm sure I've read something wrong with all this arguing about PO boxes lol!

If you go to the branch, as I did, make sure you agree it with them before doing so. I had the permission of the Service Quality Team to do this, but no one in the branch knew anything about it or what to actually do.
I wrote to the CEO only when the Branch gave me no confidence that they'd actually done anything to advance my PPI redress actually being paid out. No point writing to him in the first instance though.

Let us know how you get on...

kittsbud

I just spent 45mins on the phone with another Asian lady who was no help at all. I finally got through to yet another Asian lady who has promised to try and talk to the PPI people and my branch and sort something tomorrow. I am NOT holding my breath.

They're calling when I get in from work at 1pm, supposedly. Lets hope I can sign a hard copy at my branch, because this is getting silly now!

Slightly off topic, but what banks use UK only call centres? I want to move after all this because I want to talk to someone who understands me. I've been with HSBC as far back as it being the Midland Bank, but I've had enough of being tossed from foreign call center to foreign call center)

[Deleted User]

kittsbud wrote: »

I just spent 45mins on the phone

Did you call the Service Quality Team? If you ring 0800 881155 you'll be speaking to people in this country and they'll also be able to help with arranging something via your local branch. I wouldn't bother waiting until they ring you,by the way.

kittsbud wrote: »

Lets hope I can sign a hard copy at my branch, because this is getting silly now!

Not as half as "silly" as my experience. Make sure you avoid turning up at the branch unannounced.
The option to sign at the branch won't be automatically offered, you'll have to request it. Quote my experience if you want...

dazza12

kittsbud wrote: »

Slightly off topic, but what banks use UK only call centres?

I've been with Natwest for a few years now, and I've always spoken to people in this country.

It's only their backoffice functions such as IT that they outsource, however with the CA7 catastrophe last year they're bringing that back in house.

kittsbud

Spoke to them, and they are letting me pick another copy up from the branch, but so far are refusing to let the branch deal with it - so its going to have to go in the post again!!! Meanwhile, Royal Mail are actually saying they have no record of anyone from the HSBC signing for it yet even, although that can apparently take upto five days to get on their system!!!

Shocking....

[Deleted User]

kittsbud wrote: »

Spoke to them, and they are letting me pick another copy up from the branch, but so far are refusing to let the branch deal with it

Don't allow them to refuse. Demand that they do this as you won't wait another four weeks and you don't trust their mail room any more. There is absolutely no reason why you can't sign the acceptance form in branch and then it be faxed over to the PPI department to be quickly processed. Remember, mine was refunded in three days which makes a mockery of their four week lead time.

If they continue to be uncooperative then send an E-Mail to the CEO as I did and detail your problem.

kittsbud

I spoke to the Internal quality people just now, but even she said the branch will only send it via internal mail because of my signature. I thought you could still fax a signed document!?

I'm going down in half an hour, and shall do a "sit in" until they fax it then! Did they give you any kind of proof it had been faxed?

[Deleted User]

kittsbud wrote: »

I spoke to the Internal quality people just now, but even she said the branch will only send it via internal mail because of my signature. I thought you could still fax a signed document!?

I'm going down in half an hour, and shall do a "sit in" until they fax it then! Did they give you any kind of proof it had been faxed?

Before you go, carefully read my thread from last year-it gives a full run down of what I did and how the Bank behaved at every stage. The branch can fax the acceptance and then send the original in their internal mail. I had the money in three days!

Not sure a "sit-in" is such a good idea-remember that many of my problems came about because the branch didn't know how to proceed and I had "permission" from the Service Quality Team. If you go down without such, I think you'll be in for a long wait.
When you rang them did you relate my experience? If you think this unwise ("someone on the internet"), tell them it happened to a friend or relative of yours in Liverpool city centre May 2012.