Is this worth complaining about?

euronorris

prowla wrote: »

1. It was marked as despatched Royal Mail 2nd Class on a Sunday - how can that be? Actually on inspection, the despatch notice was sent on the Sunday with a despatch date of Monday 16th, so therefore the seller notified me it was despatched before it was really sent.

The Asda near me has a post office which is open on a Sunday. I can, and have, sent items from there on a Sunday before, so it is possible.

prowla

euronorris wrote: »

The Asda near me has a post office which is open on a Sunday. I can, and have, sent items from there on a Sunday before, so it is possible.

Thanks - I didn't know that.

(I always seem to go on a Wednesday afternoon and then realise my local ones are closed...)

lindseykim13

prowla wrote: »

Yes, putting it in the post box is despatching it, but this particular item is too large to fit into a post box, so it could not have been posted on the Sunday.

Putting something into your out-tray/mail sack is not despatching it; it's not actually been sent.

I fully understand that delivery is a variable, but what I said was that I would check the date the item was really posted. If it was on the Monday, then the seller indeed despatched it at the earliest time they could; however if it wasn't then their "despatch" notification was false.

mrsmstweets - I am not "moaning" - the expectation was set in the item description; if that is incorrect then the item description was incorrect. (And I don't care whether you want to block people who don't see the world in the same way as you choose to, and you with to refer to them as "moaning". Tell the truth and it's all clear; set an unrealistic expectation or give misinformation and you are creating an issue.)

The issue for me is that an expectation has been set and incorrect information has been sent supporting that.

I would have been happy if the seller had said they will post within N days; that would have given me the correct information to make my decision about making the purchase.

I actually think that some of the issue is that sellers feel under pressure to show that they are complying with ever tightening requirements for delivery, and are tying themselves in knots doing so.

My post office is open on a sunday until 10pm at night, please consider that before you spout off and unfairly tarnish the seller for what you see as lying!
I can post items from 6am-10pm every day of the week thanks to a one stop post office counter. This is the sort of thing that really annoys me as i bet anything i've had buyers thinking the same thing when i've marked as despatched late on a sunday night!

techspec

prowla wrote: »

Two things I'm not happy about here:

1. It was marked as despatched Royal Mail 2nd Class on a Sunday - how can that be?

Must be magic - or just their Post Ofiice opens on a Sunday like mine.

Ive just managed to do my shopping on a Friday NIGHT. How can that be - what sort of whichcraft was involved :eek:

prowla

It's very educational receiving the replies about post offices being open on Sundays (doesn't happen round here), but that is irrelevant in my particular case, as I received an item despatched notice on the Sunday morning saying that it would be posted on the Monday.

theonlywayisup

prowla wrote: »

It's very educational receiving the replies about post offices being open on Sundays (doesn't happen round here), but that is irrelevant in my particular case, as I received an item despatched notice on the Sunday morning saying that it would be posted on the Monday.

Shocking. Imagine a seller wanting to give advance notice. Sunday into Monday......

Whatever next?

prowla

theonlywayisup wrote: »

Shocking. Imagine a seller wanting to give advance notice. Sunday into Monday......

Whatever next?

It is supposed to be a notification that the item has been despatched, not of an intent to send it the next day.

As it stands, I don't know if it was sent or not.

Or, given that it hasn't arrived, maybe it wasn't sent on the Monday after all.

prowla

So anyway, I've been an collected it from the depot today, as I was out when the delivery was attempted on Saturday, which is a bit annoying.

So, to summarise:

• Item purchased Saturday.
• Marked as despatched Sunday with note of date of despatch Monday.
• It did have a pre-printed label, so that probably does explain the Sunday vs. Monday despatch.
• Posted 48 hours delivery.
• No timestamp, so don't know when actually posted.
• Attempted delivery Saturday.
• I had to go and collect it.

The "next day despatch" and 2-3 working days delivery wasn't quite what was delivered.

RFW

prowla wrote: »

It is supposed to be a notification that the item has been despatched, not of an intent to send it the next day.

Not really. If the seller uses third party software you can book collections on a Sunday and this gets passed to a courier for collection Monday. The item will be marked as dispatched at the point of booking, there often won't be a way round that and most people don't really care.
When Ebay allowed more communication with my customers I would tell them an item was 'scheduled for dispatch', now my options are to mark as dispatched or hope that they may understand if they receive a dispatch note at 3am it's most likely going to go out at 9am.

prowla

RFW wrote: »

Not really. If the seller uses third party software you can book collections on a Sunday and this gets passed to a courier for collection Monday. The item will be marked as dispatched at the point of booking, there often won't be a way round that and most people don't really care.
When Ebay allowed more communication with my customers I would tell them an item was 'scheduled for dispatch', now my options are to mark as dispatched or hope that they may understand if they receive a dispatch note at 3am it's most likely going to go out at 9am.

I guess most times when an item is deliverd doesn't really matter, especially if it just fits through the letter box.

In this case it's entirely possible that the printing of the label triggered the sending of the despatch advice even though the seller fully intended to send it on Monday.

But then it didn't arrive as expected so I wasted time waiting in for it, and ended up delaying further because the depot was closed on Saturday when I got the note, and inconveniencing me when it did arrive because I had to go and collect it.

Now, in terms of it only arriving on the Saturday, that either means that the seller didn't send it on the Monday after all, or the PO's "48 hours" delivery took 5 days.