Is this worth complaining about?

starrybee

In terms of being harsh, my point is give me a reasonable expectation of delivery and I'll be happy; give me an overoptimistic one that is unlikely to be met and I will be disappointed.

You don't seem to be listening to what people are saying, it is EBAY who set the expected delivery time and it is often nonsense. You cannot blame your seller for Ebay's optimism!

All seller can do is dispatch as soon as possible and hope for the best.

It was my birthday last Saturday. My aunt sent a card, first class, on Thursday. If it had been on Ebay, it would have estimated it arriving Fri-Sat. The card arrived the following Tuesday. In your eyes this must be her fault?

Royal Mail sometimes take their time to deliver, there is nothing that can be done about it. Marking an item as dispatched the night before is not a cardinal sin, especially when it's a Sunday and anyone with a bit of common sense knows that means Monday Morning.

prowla

starrybee wrote: »

You don't seem to be listening to what people are saying, it is EBAY who set the expected delivery time and it is often nonsense. You cannot blame your seller for Ebay's optimism!

All seller can do is dispatch as soon as possible and hope for the best.

It was my birthday last Saturday. My aunt sent a card, first class, on Thursday. If it had been on Ebay, it would have estimated it arriving Fri-Sat. The card arrived the following Tuesday. In your eyes this must be her fault?

Royal Mail sometimes take their time to deliver, there is nothing that can be done about it. Marking an item as dispatched the night before is not a cardinal sin, especially when it's a Sunday and anyone with a bit of common sense knows that means Monday Morning.

No, you are not listening to the facts I have stated.

The seller marked the item as despatched on Sunday morning (10:00, not the "night" before), knowing that it couldn't actually be done til the Monday - why?

Their own text description says they aim to dispatch within 24 hours of payment.

Now, I made the purchase Saturday night (20:00), so I guess the seller may have fooled themselves into thinking that they had to say it was despatched on the Sunday in order to comply with the 1 day criteria.

Looking at the delivery time estimates; if ebay's are unrealistic, then why not add detail into the item description - something like "We aim to despatch within one working day and deliver via 2nd class postage normally takes 2-5 days." would cover it.

The sellers description does not give any details about delivery, and so the only point of reference in the contract is that given by ebay.

And further to that, rather than glumly saying "it's not our fault, our hands are tied", have any sellers informed ebay that the estimates actually conflict with the postal service's SLA?

If you tell buyers something that you do not believe to be true, then it is not being honest.

And blaming the buyers for believing the information they are given when they make the purchase is rather shoddy.

prowla

The postman has just been and he did not have the item. I had a chat and he said that that's it for today; it would have been him but he hasn't got it.

So, despatched Sunday, not arrived Friday.

theonlywayisup

prowla wrote: »

No, you are not listening to the facts I have stated.

The seller marked the item as despatched on Sunday morning (10:00, not the "night" before), knowing that it couldn't actually be done til the Monday - why?

Their own text description says they aim to dispatch within 24 hours of payment.

Now, I made the purchase Saturday night (20:00), so I guess the seller may have fooled themselves into thinking that they had to say it was despatched on the Sunday in order to comply with the 1 day criteria.

Looking at the delivery time estimates; if ebay's are unrealistic, then why not add detail into the item description - something like "We aim to despatch within one working day and deliver via 2nd class postage normally takes 2-5 days." would cover it.

The sellers description does not give any details about delivery, and so the only point of reference in the contract is that given by ebay.

And further to that, rather than glumly saying "it's not our fault, our hands are tied", have any sellers informed ebay that the estimates actually conflict with the postal service's SLA?

If you tell buyers something that you do not believe to be true, then it is not being honest.

And blaming the buyers for believing the information they are given when they make the purchase is rather shoddy.

Firstly a seller may not mark it as dispatched, but perhaps either printed a postage label or added tracking (as I do being a 24 hour business). Unfortunately when you add tracking it marks the item as dispatched.

Re the 1 day dispatch, a seller doesn't need to fool anyone by marking a Saturday purchase as dispatched on Sunday to qualify. Ebay doesn't count Saturday or Sunday when working on dispatch days. They do count Saturday when working for a delivery day.

Ebay state the delivery estimates not the seller and nothing the seller can say or do overrides that. Whether a seller choses to add that info and contradict it in their listing would probably only cause confusion to those buyers who are not aware how Ebay works.

theonlywayisup

prowla wrote: »

The postman has just been and he did not have the item. I had a chat and he said that that's it for today; it would have been him but he hasn't got it.

So, despatched Sunday, not arrived Friday.

Things do get lost you know. And if it is lost it is hardly the seller's fault for marking it dispatched on Sunday morning.

prowla

theonlywayisup wrote: »

Things do get lost you know. And if it is lost it is hardly the seller's fault for marking it dispatched on Sunday morning.

Sure things get lost - I had a couple of things go awol when I last sold some stuff on ebay last year; I decided that it's really not worth making the effort to sell there.

If it has gone missing (no reason to think so as yet), it's got nothing to do with the seller marking it as despatched on a Sunday.

prowla

theonlywayisup wrote: »

Firstly a seller may not mark it as dispatched, but perhaps either printed a postage label or added tracking (as I do being a 24 hour business). Unfortunately when you add tracking it marks the item as dispatched.

Re the 1 day dispatch, a seller doesn't need to fool anyone by marking a Saturday purchase as dispatched on Sunday to qualify. Ebay doesn't count Saturday or Sunday when working on dispatch days. They do count Saturday when working for a delivery day.

Ebay state the delivery estimates not the seller and nothing the seller can say or do overrides that. Whether a seller choses to add that info and contradict it in their listing would probably only cause confusion to those buyers who are not aware how Ebay works.

So, who does say it's despatched - the pixies?

Again, as already pointed out, an item is purchased and an estimate of delivery is given; if it is knowingly incorrect then it is deliberately misleading.

theonlywayisup

prowla wrote: »

So, who does say it's despatched - the pixies?

Again, as already pointed out, an item is purchased and an estimate of delivery is given; if it is knowingly incorrect then it is deliberately misleading.

That's rather a childish remark?

No, it is EBAY themselves who decide. If you upload tracking they mark it dispatched. If you print a postage label then they mark it dispatched.

If the estimate is not correct, then it is Ebay to blame, not the seller.

[Deleted User]

Sounds to me, prowla, that you'd probably save yourself a lot of stress if you went to the shops and bought whatever you wanted, rather than purchasing online. It doesn't seem to suit you.

prowla

theonlywayisup wrote: »

That's rather a childish remark?

No, it is EBAY themselves who decide. If you upload tracking they mark it dispatched. If you print a postage label then they mark it dispatched.

If the estimate is not correct, then it is Ebay to blame, not the seller.

Why, thank you!

The item was 2nd class, so I don't think it would have tracking.I'm not sure about a printed label - will see when it arrives.