What laptop?

NiftyDigits

21Twinkle wrote: »

If you look on the case (probably the rear or possibly the top) - is there a sticky label with a string of numbers on it ?
I assume that you were using Windows XP ?
If not, and you were using Windows 7 - You can download a full installation DVD from digitalriver at X17-59463.iso

This is the (legal) link for Windows 7 premium 32 bit - which is most likely to be the one...
You will, of course need a blank DVD and burner...
You will need your product key to install the software

In fact that is Windows 7 Ultimate 32bit with SP1.

I think you should just wait for more information from the OP.

The Service Tag would be more appropriate.

50Twuncle

OOoooOOPS !!

50Twuncle

For anyone interested
Here is the correct link for Windows 7 premium 32 bit - SP1 :

http://msft.digitalrivercontent.net/win/X17-24208.iso

Refresh Pack :
http://msft.digitalrivercontent.net/win/X17-58996.iso

first78

How do I start the computer in safe mode? Sorry, I have no technical knowledge of computers when they go wrong!

The blue screen says something about invalid process attach attempt...no idea what that means.

NiftyDigits

first78 wrote: »

How do I start the computer in safe mode? Sorry, I have no technical knowledge of computers when they go wrong!

The blue screen says something about invalid process attach attempt...no idea what that means.

What is the DELL Service Tag at the back of the PC?

If you cannot see around to the back, click here

NiftyDigits

Safe Mode is reached just after you start the computer and before Windows is loaded, by gently tapping the F8 key just as you turn the computer on then selecting Safe Mode. If it starts in Safe Mode, then we are likely looking at a software issue.
So a System Restore where you take the computer back a few days in time, might resolve the problem.

closed

it means it's a software problem


if you have rapport installed, uninstall it, and post a hijackthis log https://forums.moneysavingexpert.com/discussion/2436849

50Twuncle

closed wrote: »

it means it's a software problem


if you have rapport installed, uninstall it, and post a hijackthis log https://forums.moneysavingexpert.com/discussion/2436849

Could be hardware or software - no way of telling without seeing it !!
How is this user supposed to post a log - when they can't even access the C: drive
Sorry - but please read the previous posts !!

closed

I choose what I read, and what I post, not you.

As it happens, I have read them all.

!!

first78

Managed to start the computer in safe mode but have no idea what to do next?