Major problems with car.. One garage blaming the other& vice versa. Where do I stand?

Tsia

Well I rang and as suspected he doesn't want to have anything to do with me and my car and wants it gone! Charmin. Put the phone down on me!
Being from a customer service background when you dothat you are losing the conversation! And you know it.. U have nothing else to say without putting ur foot in t so u put the phone down. Both garages now have done it to me.. Yet I don't shout, swear or get aggressive. I keep trying to explain my issue. But none of them want to know.
I have rang back and to,d the secretary who apparently is his 'wife' and that I will be leaving my car right where it is til I get legal advice!!

comeandgo

As said previously, you better watch they dont turn round and charge you for storing your vehicle - and if I remember correctly a garage can sell your car to clear unpaid debts - I would get it out of there pronto.

arcon5

Tsia wrote: »

... Because, he didn't tell me to get a new pipe too.. Just the main expensive part. .. And he mentioned they do the pipe as a precautionary measure whenever they fit a turbo, so I presumed he would source and supply the same here to complete the job, with me providing the main part. :wall:

Don't get annoyed with me, you're the one making wrong assumptions. Your comparison is ridiculous. It's more like taking in your own brake caliper and expecting them to restore the fluid pipe - not how it works. The additional work you required is substantial - not like when putting a new valve in a tyre when changing it!

arcon5

Tsia wrote: »

Well I rang and as suspected he doesn't want to have anything to do with me and my car and wants it gone! Charmin. Put the phone down on me!
Being from a customer service background when you dothat you are losing the conversation! And you know it.. U have nothing else to say without putting ur foot in t so u put the phone down. Both garages now have done it to me.. Yet I don't shout, swear or get aggressive. I keep trying to explain my issue. But none of them want to know.
I have rang back and to,d the secretary who apparently is his 'wife' and that I will be leaving my car right where it is til I get legal advice!!

But they haven't lost, they have your car and an invoice waiting. And no amount of talking will change their mind it seems.

Not all customers are good customers - they clearly know this and want out.

Muscle750

If they didn't clean the filter in the oil feed pipe it will have been starved of oil and that will had naffed it seen this quite alot same engine that Ford uses I believe

Retrogamer

The way the garage will defend themself is they will state you sourced parts yourself and asked them to fit the parts you sourced. They have done this.

The oil feed pipes aren't cheap, so if you assumed they would supply and fit this part without being asked to, who was going to be paying for it?

That might be why the mechanic asked "is that it", when you supplied the new turbocharger to be fitted.

Retrogamer

I've been reading into this type of engine a bit more.

Same / very similar to the 1.6 turbo diesel Ford use as well

Apparently because it's a smallish engine and it's got a fairly high power output for it's size, it runs hotter. (probably due to increased pressure from the turbo)

Because it runs hotter, the oil tends to carbonise quicker. This begins to clog up the oil ways in the engine similar to how your body's arteries can get thinner as you get older.

The general issue appears to be this, coupled with long service intervals from Peugeot and a poorly designed filter in a bolt that connects to the oil pipe is what causes the rapid turbo failures.

The oil feed back connects to Banjo bolts and one of them has a very small gauze filter. When people service the car using cheap oil or get a service done a little later than expected it can causes deposits of carbon to gather quicker. Eventually this "Swarf" of gunk can clog up the filter on the Banjo bolt causing the turbo to fail.
The problem with this is when the engine gets to this stage it's very expensive to try and resolve.

If you drain out all the oil, clean the oil pump, replace the banjo bolt, filter and oil feed back you still have all the gunk inside the oil ways in the engine. Sometimes an engine flush can dislodge this, sometimes it doesn't

Lots more reading from a quick search on google
i know this doesn't directly help with the issue you have with the garage, but although i'm a diesel fan and do a lot of DIY repairs on my car myself (ex mechanic) if that was my car i'd be looking to get rid of it and get something else.

http://www.google.co.uk/search?q=1.6+hdi+turbo+failed&oq=1.6+hdi+turbo+failed&sugexp=chrome,mod=15&sourceid=chrome&ie=UTF-8

captainawsome

If it was my garage your car was in by now I'd be adding storage onto your bill, and telling you to come and collect it as they are.

You chose that garage when the seller told you to have it looked at - and as far as i can see that was the mistake. You should have put it straight in the main dealer and had it sorted properly (especially as the seller should be footing the bill), that way you would have much more comeback and much better customer service!

Hindsight is 20/20 vision but all you can do now is pay garage number 2 and get the car dropped back on the sellers forecourt - then pursue getting a refund and costs back as car not for purpose.

Westmead_Fan

op you have a up hill battle.

answer this example.

if a customer has for example a land rover clutch pedal gone rock hard common problems with clutch fork bending. customer supply's the fork only but the garages recommends changing the clutch as well but the customer only supply's & wants the fork doing, mechanics fit what the customer wants but afterwards the clutch fails & damages the fork, who is at fault customer or garage.

if that is all you/car seller supplied the garage cannot or will not fit parts not authorized (well a good garage anyway)

sort it asap or storage fees will be added

Tsia

Easily said than done captain awesome.

And they cannot sell my car.. That is THEFT. the definition of theft is to permanently deprive the owner of an object.

Although..i also cannot go get the car with the second key and drive it away..that is also theft because they are holding it until payment is received for the bill..

My hubby is a cop and he's advised me on what and what is not possible in the eyes of the law.

I was willing to take the bill on the chin.. I wasn't expecting them to fit my turbo and supply other parts for free!
I just was told the turbo itself was the main part of a £600 quote so I agreed to get the main part sent.. TO keep the bill to the minium.. As the turbo was supposed to be new and the turbo that they showed me with a jammed nut in where some teeth should be was faulty somehow, that is all.. I expected them to do a thorough job and pay them for the rest of the parts needed and labour minus the price of a turbo.

But the idiots just fit the turbo. Even after they pointed out to me several times that when they do turbos they do the other bits associated with it also as a precautionary measure.(because that's their ethics, that's why a price of a turbo bill is high) .. . So I assumed they would stand by what they quoted in that little sentence!
And complete the job as a whole properly!
Gawd....
I need Dominic littlewood!