Major problems with car.. One garage blaming the other& vice versa. Where do I stand?

Tsia

Dunno what the hell I am gonna say to the boss tomorrow.
Can I say.. Yes I'll pay the EGR valve if u give me back a working turbo and I will get it done elsewhere?
Seeing as their negligence in fitting it is what caused a perfectly brand new part to go.

How far do u think I'll get?
Gawd, I'm crapping myself.. I hate confrontations

Retrogamer

How can you be certain it was the garage's negligence that caused it to fail prematurely? There is no guarantee that a third turbo won't do the same thing even with changing the oil feed pipe. At around £400-£600+ for reconditioned or new turbocharger the garage will try and avoid replacing this as much as possible. It's not the type of part anyone wants to put on without knowing there is no issues that will cause it to fail.

arcon5

He told you after doing the EGR valve that they would fit a turbo with a new pipe - you subsequently supplied your own parts to them (well, parts selling garage sent) without the pipe and had them fit them.

So can't see how you can now claim its their negligence if their diagnostics is right.

If the installed in incorrectly then they are liable, but they are certainly not liable if your supplied parts are faulty or you didn't supply a full kit.

In fact, if the garage aren't charging you storage fees then you should tread carefully in case they turn round and revise the bill!!

Tsia

The fact remains, he told me initially that when he diagnosed the problem, he explained when they do turbos they do everything else as well as a precautionary measure.

He told me £500 and I said that I wasn't happy to pay for this and the main part should be supplied by the garage who claim the turbo that they put on was new.

So I got them to send me the main part, the turbo, to give to the garage to fit, ASSUMING they would carry out their NORMAL procedure with everything else..

Geez I didn't buy and nuts and bolts to fit the thing but they took their initiative to use those, I didn't get asked to supply those, and how would I know it needs a new feed pipe? I AM NOT A MECHANIC.. That's his trade.. I was just getting the most expensive part replaced as was told to.
And presumed teh job would be carried out as per they do any other turbo jobs replacing anything else small it needed to make the job a satisfactory one.

FOR EXAMPLE
If you take a car into a respayers.. With your own special colour paint you found from elsewhere, and said please change my bumper to this colour.. It's a rare colour and I have sourced it myself. They agree, telling you the norm is preparation rub down and primer.. But cos i supplied my own main colour they couldnt guarantee the condition of the colour, i said fine, its new from a trusted supplier its fine, Do u think it's right they just spray it on? Or would the do what they always said they will do and carry out the preparation and apply the primer and consequently charge for those bits and the work?
The garage couldn't turn round and say... , "here you are miss, we sprayed the paint on like u asked" but it's running off and peeling cos we didn't prime it as u didn't specify that"
What a joke of a response.

Well that's exactly same scenario here..


I just have to know somehow argue the toss with the garage..

I am willing to leave the vehicle there until I get legal advice from CAB.
If they're not willing to meet me in the middle on this.


They can't sell my car to get costs for work already done on EGR valve cos that's theft.

Tsia

arcon5 wrote: »

He told you after doing the EGR valve that they would fit a turbo with a new pipe - you subsequently supplied your own parts to them (well, parts selling garage sent) without the pipe and had them fit them.

So can't see how you can now claim its their negligence if their diagnostics is right.

If the installed in incorrectly then they are liable, but they are certainly not liable if your supplied parts are faulty or you didn't supply a full kit.

In fact, if the garage aren't charging you storage fees then you should tread carefully in case they turn round and revise the bill!!

... Because, he didn't tell me to get a new pipe too.. Just the main expensive part. .. And he mentioned they do the pipe as a precautionary measure whenever they fit a turbo, so I presumed he would source and supply the same here to complete the job, with me providing the main part. :wall:

Tsia

Retrogamer wrote: »

How can you be certain it was the garage's negligence that caused it to fail prematurely? There is no guarantee that a third turbo won't do the same thing even with changing the oil feed pipe. At around £400-£600+ for reconditioned or new turbocharger the garage will try and avoid replacing this as much as possible. It's not the type of part anyone wants to put on without knowing there is no issues that will cause it to fail.

Well this is all speculation yes agreed, but after talking to several other garages for advice they all think it's cos of the feed pipe wasn't done too.

There are no other reasons flagged to me that it could be.. I haven't a clue where the turbo is in the engine and what it does.. What's before it and what's after it.
But a lot of ppl say it's possible and most probable the feed pipe is old and causing the problem with the turbos to go cos u can't have two turbos fail consequently, that's nonsensical.

Tsia

Logged a complaint and advice request from CAB local and sent email detailing the issues to watchdog.
Wish I knew Dom littlewood! Lol

The boss guy who has my car that I need to speak with isn't there till midday ! grrrrr

colino

You are in severe danger of throwing good money after bad. After scanning your mighty prose, I'm paraphrasing that the repairing garage told you what they would do. You then circumvented that by giving them the (unchecked, unwarranted) replacement part. They've fitted it, following your instructions, and your back to square one.
Pay the repairing garage for their work and get the car back to the supplying trader for a refund.

Retrogamer

I'd agree with the comment above. If you do get all this sorted out there's no guarantee a new feed pipe will stop another turbo from failing. It could work out very expensive really quickly

OddballJamie

These Peugeot diesel engines with DPF are a nightmare when they go wrong. When my last car started playing up two Peugeot main dealers and a Peugeot/Citroen specialist independent couldn't figure it out.
After spending a small fortune with them all, I gave up and took it to a Citroen garage that I used to take my Xsara to and they sorted it out.
Mine was down to a turbo repeat sensor the first time it went wrong.

God knows where PSA diesel engines get this rep of being reliable from.