Heavy bulky goods faulty - no need to return

lucy03

malchish wrote: »

Sorry, I think this is not something I feel obliged to tell you. I just do.

Meanwhile, are you happy to consumers to have the right to refund for faulty heavy goods without the hassle of bringing them back? Or not?
Or, when a consumer saves the company ££ for delivery (buys for the same price from the store, without the trader delivering the goods for free), you want the consumer to be further disadvantaged by having to pack the unboxed, half-assembled, useless item, hire a van at their own cost, just to please a retailer who sold them rubbish in the first place? So they do not have to organise collection and pay for it?
You think this would be fair?

If your reading of the law is correct then a purchaser could buy a wardrobe, ship it to Australia and then demand that the seller picks it up by claiming a bit is missing. That isn't the case legally and having read your previous posts, I haven't seen any law which confirms your position, but others can of course make up their own minds.

moaninggit

got bored by page 2 but if i was op i would have
1 got spanners from tool box
2 using transport of choice go to person with sickly child a calling at pharmacy on the way for calpol
3 disassembled said item boxed up put item in to her car go home
lady then proceeds to shop when child no longer ill assistant removes item from car and refund issued
crisis over.

custardy

malchish wrote: »

It is irrelevant what you do with your child, people are different, and their health and circumstances are different.
What is relevant that it is good for consumers to know that, when they are sold a heavy, bulky product of bad quality, they do not have to suffee significant inconvenience in returning the item. The item can be collected or, simply, refunded . It is the trader's problem how to get the item back physically.

Do not you like this rule? I find it strange that anyone would be against such simple consumer right.
you want to be sold a rotten wardrobe and have to carry it back half assembled? I am sure you don't.

which rule?

unholyangel

custardy wrote: »

which rule?

No idea. but i'm guessing it belongs to the same set as the secret EU 2 year rule.

moyesforever

unholyangel wrote: »

No idea. but i'm guessing it belongs to the same set as the secret EU 2 year rule.

Apparently there's an even more secret rule that only malchish has ever heard of. He clearly needs professional help, but medical advice is a no no on MSE.