Heavy bulky goods faulty - no need to return

dalesrider

malchish wrote: »

Of course, vouchers are easier for them, because it costs them less, but the customer did not mind.

Not easier.
Think about what you got.
Might have got the value back, but where is it going to be spent....

A victory would have been getting a refund.

malchish wrote: »

What are you trying to prove? Are you happy for people to be able to get refunds for heavy faulty items without the hassle of hiring a van to bring them back?

Why do you need to hire a van?
Managed to get it home in a car, then it can easily be returned in a car.

malchish wrote: »

to vget stuck with them if they cannot bring them back? you want them to have no refunds?

You take it away, where is the issue of taking it back.
Sorry but you have done is provide excuse after excuse over why it could not be taken back, yet they managed to take it home.

malchish wrote: »

This is the forum about consumer rights - not about how to dissuade consumer to claim their rights. If some people are unhappy about a consumer getting money back for an undisputably faulty item and not having to spend time/costs on returning it - why bother waste time to post?

Yes, consumers have rights. just the same retailers have rights as well.
How does the retailer know that the item is really faulty and its not just someone trying it on to get a freebie...
Not saying that is the case, but I bet plenty have tried it.

malchish wrote: »

We should all celebrate the consumer victory, and respect the store who resolved things amicably.

Good customer service YES.
Consumer victory.... NO.

malchish

wealdroam wrote: »

I did not ask whether or not you knew it.

I asked how you knew it.

Can you please answer the question.

Sorry, I think this is not something I feel obliged to tell you. I just do.

Meanwhile, are you happy to consumers to have the right to refund for faulty heavy goods without the hassle of bringing them back? Or not?
Or, when a consumer saves the company ££ for delivery (buys for the same price from the store, without the trader delivering the goods for free), you want the consumer to be further disadvantaged by having to pack the unboxed, half-assembled, useless item, hire a van at their own cost, just to please a retailer who sold them rubbish in the first place? So they do not have to organise collection and pay for it?
You think this would be fair?

malchish

Yes, it could be fair if retailer asks for some evidence -for example, you can make a video on your iphone and email the file to the manager. Simples.
Retailer has got the right to verify the fault, yes.
They can also be invited to the premises to view the fault when collecting the item. No prob.

The retailer has no right to refuse refund if the consumer did not take the item back for justifiable reasons.

dalesrider

malchish wrote: »

The retailer has no right to refuse refund if the consumer did not take the item back for justifiable reasons.

And what are these justifiable reasons?

malchish

dalesrider wrote: »

You take it away, where is the issue of taking it back.
Sorry but you have done is provide excuse after excuse over why it could not be taken back, yet they managed to take it home.

.

Did you bother to read the thread?
It is explained.

Imagine you one day buy a flat packed small wardrobe.
Halfway through assembling you find that the top does not fit, and the holes on the sides do not match. I wish you march all the way back to to town with this lovely item, to get your £39.99

malchish

dalesrider wrote: »

And what are these justifiable reasons?

English LAW. A refund due for faulty item. End of.

peachyprice

malchish wrote: »

Are you happy for people to be able to get refunds for heavy faulty items without the hassle of hiring a van to bring them back?

Vouchers are not the same thing as a refund.

moyesforever

malchish wrote: »

Yes, it could be fair if retailer asks for some evidence -for example, you can make a video on your iphone and email the file to the manager. Simples.
Retailer has got the right to verify the fault, yes.
They can also be invited to the premises to view the fault when collecting the item. No prob.

The retailer has no right to refuse refund if the consumer did not take the item back for justifiable reasons.

I don't have an iphone or know the manager's email address so NOT simples.

dalesrider

malchish wrote: »

Did you bother to read the thread?
It is explained.

yes...

And seen NO justifiable reason NOT to take it back.

malchish wrote: »

Imagine you one day buy a flat packed small wardrobe.
Halfway through assembling you find that the top does not fit, and the holes on the sides do not match. I wish you march all the way back to to town with this lovely item, to get your £39.99

No. I call the retailer and explain. If they ask to return. Then its taken apart and returned.
If I managed to get it home. Then I can manage to get it back.

As I have done in the past with stuff from MFI.....
Yes we had a baby at the time....

Now if the retailer delivered it that is a different story.

Look here
Page 10 is the one.....

Many people would say getting vouchers is not abiding by the SOGA

wealdroam

malchish wrote: »

Sorry, I think this is not something I feel obliged to tell you. I just do.

Then I have no reason to believe you, do I?
Having said that, I am sure you don't care whether I believe you or not.

malchish wrote: »

Meanwhile, are you happy to consumers to have the right to refund for faulty heavy goods without the hassle of bringing them back? Or not?
Or, when a consumer saves the company ££ for delivery (buys for the same price from the store, without the trader delivering the goods for free), you want the consumer to be further disadvantaged by having to pack the unboxed, half-assembled, useless item, hire a van at their own cost, just to please a retailer who sold them rubbish in the first place? So they do not have to organise collection and pay for it?
You think this would be fair?

Sorry, I think those questions are not something I feel obliged to answer.