Sensee ? [TEXT DELETED BY FORUM TEAM] company or not

Superted85

mmmmm Just received an email back to say I have been unsuccessful so they don't want to take my application any further. I'm really disappointed to be honest. I certainly felt that I had the relevant skills and experience

AnotherRandomer

I joined just to post, and would like to echo RandomGuy's post above, having also worked on the Aviva account for fifteen months.

If you were unsuccessful in your application with Sensee, then you had a lucky escape. Yes, you are paid for the work that you do, but that alone does not constitute a good employer. All Sensee want you to do is log on to your client's server and take calls and make sure that you stick to whatever the current scripts demand. They are not interested in you or your wellbeing, only schedule adherence and QA compliance matters. Do well at these and you will continue to be left alone.

'When I do something right nobody remembers, when I do something wrong nobody forgets' pretty much sums up the management attitude.

Although you are told that the hours are flexible, the flexibility has to suit them and they can and will rearrange your schedule when colleagues go off sick or jump ship. Good luck with getting a shift swap when they book you in on a Saturday afternoon that you had made plans for.

Considering that this company and their clients get free office space, equipment and an internet connection at your expense, the pay is paltry. Sensee now boasts that they employ 700 people, so that is the cost of a large call centre and its furniture, equipment and running costs that is being done away with thanks to the kind donors willing to give up a room of their home for remuneration that barely scrapes above minimum wage.

There is no social aspect to this type of work, unless you count posting on a chat room as social interaction. You are not paid for breaks, and you may have to work for up to six hours without a break. Calls were back to back almost all of the time, with the shortest wrap time I have ever seen.

You have to put up with QAs and mystery shoppers pretending to be customers and trying to catch you out.

This was without doubt the worst job I have ever had, and it was the only job where I walked out for the sake of my health at the end.

green_giant_33

hello all I would avoid any dealings with this company at all costs as an ex employee of 2 years I found in the beginning they promised the earth that they would bend over backwards for me and to be fair they did a little bit but over time and my health started to deteriate I found that they where no more interested in helping me by reducing my hours or allowing me time of for hospital appointments or anything else for that matter all they was interested in was making more money and that the individual can go and do a running jump and if you don't like it you know what you can do is what the answer I got from there so called HR department which is a woman sitting at home in her PJS with an attitude of a rattle snake on speed which is a very professional attitude to take with someone that has not only been with the company as long as I have but having said that im not surprised at all as this seems to be the attitude that most of there managers have towards there staff so once again I would think very carefully before you apply for a position with this company as they will promise you the world but they will more than a pint of blood in return good luck

HeatherB1963

Do you know if you have to have a voip telephone and headset, I'm a little confused as to what equipment you actually need

Thank you

AnotherRandomer

You need to have a voip headset and also a phone base with headset that connects to your landline.

The base and headset are what you will work with, the voip headset is for talking to people at Sensee.

AnotherRandomer

Consider joining a union if you plan to work for Sensee, you might well end up being glad of their services if it all goes pear shaped.

Mobius545

There seems to be a few posts here from disgruntled ex employees if you ask me. Speak to any ex worker of a company who has been dismissed or left because they realised the job wasn't for them and they will tell you similar stories of how hard done by they were. I am a current employee and have been for the past three years. Yes there have been times when I've had a hard week, been annoyed at the various issues that arise but it's the same in ANY job. You put with and get by with what you are given. The opportunity to work from home with no daily commute earn a decent wage, be employed and have the benefits that go with that outweigh the negatives by far.


Yes there are systems issues, yes it's annoying at times, you do have a large amount of flexibility but you are working for a company that has to have a certain number of peoples on calls at a time. Nobody wants to work a Fri evening or a Saturday morning, it's tough at times but on the whole your flexibility is your choice. Many colleagues are helpful and will change shifts with you if they can. There's a nice social atmosphere at times and it's not all doom and gloom.


I started in the company on one account, moved to a different account and changed roles a couple of times. The pay isn't amazing, it's not bad though considering I work in my private office at home. I finish work, I switch off my PC and I'm relaxing straight away.


I have no idea what one of the posters above was on about, people calling you pretending to be customers?? This doesn't happen, ever, period. You're left pretty much to your own devices, you have coaching and your team leader is available anytime should you wish to speak to someone. Personally I feel there's a few people here that are doom mongerers and for one reason or another haven't lasted the pace. It's a good job on the whole, it's not perfect but you get paid for the work you do. Do a good job and you can earn more and change roles. Do a bad job and you won't last long. Same with any job.


Good luck those applying, three years for me and counting. Hope to see you around




** Oh and they 'expect' you to start logging into your systems and PC half an hour before your shift! The horror. I'd much rather take half an hour with a cup of tea sat in my comfortable office chair than half an hour on a freezing cold morning stuck in traffic. The choice is yours.....

manda47

You sound like one of the many chiefs Mobius545 and not one of the indians, I don't think it's appropriate to disrespect peoples comments on here, every one is entitled to their opinion of the company they have or still work for and it's up to individuals on here reading these posts to make an informed choice. The company has faults period, all companies do and evolve from those problems hopefully, the bottom line with Sensee is that it treats employees like one a penny and know that as many of them leave or get thrown out they can be replaced immediately because of the lure of homeworking and don't seem to care. The pay is low to make profits (how else do they get awarded the company contracts in the first place) and saying that it's ok to pay low because you work from home makes you sound like a manager talking, people should earn a decent wage for the work they do, and please don't forget that you are paying for your own heat, light, electric equipment, connections etc. I'm not going over what has already been said in other posts but can confirm 85-90% of it is fact not fiction or disgruntled workers just having a 'moan'. Would I recommend Sensee as an employer - definitately not!

Mobius545

"Staff-turnover is legendary in the call-centre industry. Anecdotaly one call centre’s turnover is expected to exceed 100%, while a survey of 142 UK call centres carried out in 2001 found a mean average annual ‘quit rate’ of 13% with the bottom 10% of call centres experiencing quit rates of between 28% and 82%"


This ten a penny you quote Manda is the same in all call centres. It's not unique to just Sensee. Staff turnover is high in all call centre environments. Many people leave for a number of reasons. The vast majority of posts here are from people who have left. People only tend to 'review' a company once they leave, this isn't a great sample size for deciding whether a company is a good employer or not.


No one has been disrespected, if you leave a review on an open forum you should expect to hear both sides of the coin.

mootonandy

Mobius545 wrote: »

"Staff-turnover is legendary in the call-centre industry. Anecdotaly one call centre’s turnover is expected to exceed 100%, while a survey of 142 UK call centres carried out in 2001 found a mean average annual ‘quit rate’ of 13% with the bottom 10% of call centres experiencing quit rates of between 28% and 82%"


This ten a penny you quote Manda is the same in all call centres. It's not unique to just Sensee. Staff turnover is high in all call centre environments. Many people leave for a number of reasons. The vast majority of posts here are from people who have left. People only tend to 'review' a company once they leave, this isn't a great sample size for deciding whether a company is a good employer or not.


No one has been disrespected, if you leave a review on an open forum you should expect to hear both sides of the coin.

Having worked in plenty of call centres I agree with what you say, it gets to a point where being expected to answer phone calls one straight after the other for a whole working day becomes unbearable.
I consider that kind of work a form of mental torture.