Sensee ? [TEXT DELETED BY FORUM TEAM] company or not

Depth_of_Field

PlutoinCapricorn wrote: »

Depth, there are some very knowledgeable people on this forum so it is worth sticking around. Be careful though, or you may end up addicted!

Thanks for the wise words. I think I'm already addicted.

PlutoinCapricorn

When I first joined, I read all the way through some boards: Up Your Income; Employment; Cutting Tax; Charities & Small Businesses; Internet Access... - now I get my daily fix.

I am a sad person who needs to get a life!

There are ex-HMRC people, lawyers, accountants, investment professionals and many others on here who give information for nothing. You can trust people with high post counts whose information is well-presented.

Lou76

Im an ex-employee of Sensee, having found out about them on here - on the Up Your Income board.

I worked for them for 10 months, finishing just over a year ago, for a well known high street/catalogue store, on their newly launched tv channel (I think that's enough hints, without naming them direct. lol)

Basically it was a sales role, however there was no hard sales involved. I didn't have to talk people into buying extra items that bore no relation to their purchases (unlike some sales roles I had read up on, and knew wasn't for me). We did have to offer additional breakdown/accidental damage cover on certain items, but again didn't have to give the hard sell.

Of course that was then, it could be different now, and could be for a different client/role.

Wages were never an issue, always paid on time, and wage slips usually arrived a day or two before payday. Yes, the first week's training money was held back for 3 months, but it was paid as promised - I was prepared for a fight on my hands when they "forgot" to pay up, but thankfully this never happened.

On the whole I enjoyed it; mind you, I was nightshift, and basically got paid [extra] to spend my night chatting to colleagues on the live desk (a bit like a forum, but used for asking questions when you had customers on the phone, or for chatting on when quiet), so my experience was a lot different to the dayshift staff who were taking back to back calls each shift.

At the time it suited my circumstances, and I'm glad I did it, as it got me back into the working life again after a long period of absence.

Positives I can think of (again might not be relevant to the OP, but just my findings); apart from the initial outlay as I needed to buy a Voip headset & webcam for the interviews (didn't have either before), and the telephone with headset, I didn't have any work related costs each month i.e. travel expenses, workwear, shelling out for the office lottery sindicate, sponsor sheets, leaving presents, works nights out... etc etc

Got me back into work, which was a Godsend at the time, and gave me the confidence to apply for jobs back in the '3d' world.

As Depth of Field has pointed out though; it was very isolating, as you don't have the face to face contact with colleagues that you get in the '3d world' of work.

Other negatives I can think of; if your phone/broadband goes haywire, and you can't work, then no wages. This happened to a guy I worked with, his exchange was vandalised (stealing the copper wire??) and he lost 3 weeks wages as a result, waiting for this to be fixed & his phoneline reinstated.

Ohh, and fighting for shifts each week (again, this didn't affect me as I had static shifts). I remember some of the guys I worked with were struggling to book their hours each week. One girl in particular was working between 8am - 10pm, 7 days a week, just to get her 40 hours in each week. If you don't get your shifts booked within a nano-second of them being released (and this quite often didn't happen at the planned times), it seems you'd really struggle.

Obviously I can't say if it's a good job or not, that's up to the individual to decide, however, I can confirm that it is a genuine company & not a scam. :T

phoenixace76

I currently work for Sensee and have done for the last 2 years.

It is a real company that offers homeworking solutions that benefit both the public offering job opportunities to those who may find it difficult otherwise and also Sensees clients by offering Ad-hoc cover when needed.

In order to work for Sensee you need to be able to provide a secluded home office, A desktop PC, wired internet connection, a dedicated land line (dedicated during working hours) a headset and telephone that is compatible. Also for coaching etc a webcam and voip headset.

It is a fully employed position and you are paid per hour. You book your hours in advance (2-3 weeks depending on the contract) and it is 1st come first served basis however you are alway guaranteed enough hours to meet your contract. Contracts are generally around 20 hours per week but some are up to 40, and you can also book overtime (Unlike some other home working companies that keep you as self employed and no guaranteed hours).

You must work your minimum contracted hours each week however you can book holidays and be paid for them. Yes you are responsible for your own downtime and would not be paid for this, you do have the opportunity to make the time up elsewhere in the week. Your equipment and connections are your responsibility.

Sensee have a number of different contracts, most are for inbound calls so no cold calling or selling as such.

You are essentially at home on your own but there are always a number of people working at the same time and we use a 'Live Desk' which is used for support and also socialising, we also have team rooms, basically they are live chat rooms with support.

Weekly coaching session etc, training is fully provided and yes they do retain the first 2 weeks of training for 3 months, this is to cover the training costs if you drop out, but stay for 3 months and you are paid it. (I also used to work for ASDA who retained a portion of my wages until such time as I left, I left after 10 years of service and got that back so this is not unusual).

Take a look on Youtube under senseerecruitment for some further information and search on Google for sensee homeworking

Sensee have also won a number of awards and been nominated for more.

If you have any questions please don't hesitate to ask.

Fishingtime

Mmmmmm

Two different people who are both new to the site have worked for the same company.

Coincidence or what

phoenixace76

Lol, I was looking for something else related to Sensee when I came across this forum, you need to join to reply so I did.

And I still work for them.

AP007

Yes but what is it that you do for them? No good saying 'offers homeworking solutions that benefit both the public offering job opportunities to those who may find it difficult otherwise and also Sensees clients by offering Ad-hoc cover when needed.'

phoenixace76

I am a manager on one of the contracts, the contract I work opn takes inbound calls and emails dealing with home deliveries, booking in deliveries, arranging replacements, sending spare parts etc. We also have other contracts that deal with insurance and also printing services etc so it is pretty much all inbound call work.

With regards to Ad-hoc for the client they may have issues in their call centres with systems etc and we can add staffing to assist and ensure a consistent service.

duchy

Fishingtime wrote: »

Mmmmmm

Two different people who are both new to the site have worked for the same company.

Coincidence or what

Well I'm hardly new am I lol

I don't work for Sensee although I'd certainly consider it as I'm looking for a change and several people on the home based project I've worked on for the past six years have gone there and liked it and stayed.

keyser666

Fishingtime wrote: »

Mmmmmm

Two different people who are both new to the site have worked for the same company.

Coincidence or what

saying the same thing as a member of 5 years with a decent posting history to their record...