Returning Personalised Goods

Slowhand

Fletchasketch wrote: »

Some very helpful point missing here.

Friends will absolutely understand that wasting the best part of £200 on an object I don't like and will never use is a huge waste. It's around 3ft square so absolutely nowhere I could put it out of the way.

In the unlikely event that they offer a refund to the purchaser then I have no doubt that they will use it to buy something more appropriate.

Your friends will absolutely understand why you don't the canvas yet they bought you it in the first place thinking you would? £200 was wasted I agree. It was wasted on YOU!

arcon5

If the purchaser ask if they can get a refund and it is rejected you are left in the awkward situation of them knowing you don't like it.

That's quite a pricey gift! Personally I somebody spent that much on me I wouldn't even dream of telling them. In fact id suck it up and hang it.

Valli

Is it REALLY worth the upset this will cause? A group of your friends have bought an expensive, personalised gift for YOU; you are now going to tell them 'thanks but I don't like it'; whichever friend(s) did the organising and ordering are going to be upset; anyone who went along with it but maybe had their doubts will now feel justified and the fallout could be dreadful.

Since it's highly unlikely that the retailer/manufacturer will refund, and there is no obligation for him to do so, I would suggest you think this through very carefully before you say anything.

If your friends had thought you wouldn't like it they wouldn't have bought it in the first place. Or they would have checked with you before ordering it!

Fletchasketch

That's interesting that you know my friends better than I do. I actually already discussed it with one who agreed that it was a lot bigger than they expected and won't work in a tiny one bed flat. I'm sure I'm not alone in thinking I shouldn't have to put up with a huge canvas I don't like just to save peoples' feelings for years and years and they would absolutely agree.

Staggered that people think it normal to spend so much money on something which is so obviously a very personal thing.

I've emailed the company to ask what they might be able to do, and sure if it's nothing, they won't feel obligated to tell the purchaser, who will definitely understand anyway!

RosiPossum

You say there are a couple of things wrong with it...is this things that you just don't like or actual faults with the product that are down to the manufacturing?

I do feel sorry for your friends, especially if they saw this. Regardless of money, it would have taken a lot of thought and effort to get this gift for you.

pulliptears

I think this is one of those threads where op will only be happy hearing what they want to hear tbh.
Anything other than that will always be wrong.

Fletchasketch

The fault is a couple of duplicate photos, which one of my friends actually pointed out.

Of course I appreciate the effort they went to and have thanked each one profusely (without saying I love it), it still doesn't change the fact that it won't work in my home. If it can't be changed then I'll say no more, I maintain that nobody should feel obliged to have something huge in their home they don't like, and as I said before; I know them well enough to know they'll agree.

notanewuser

Fletchasketch wrote: »

Some very helpful point missing here.

Friends will absolutely understand that wasting the best part of £200 on an object I don't like and will never use is a huge waste. It's around 3ft square so absolutely nowhere I could put it out of the way.

In the unlikely event that they offer a refund to the purchaser then I have no doubt that they will use it to buy something more appropriate.

£200? Surely nobody pays that much for canvases anymore? The groupon type sites are always flogging them for pennies!!

Fletchasketch

Not the 3ft square ones you can't!! Ironically that would have been much better, I wouldn't feel bad for the amount of money spent and could put it somewhere out of the way!

Valli

Fletchasketch wrote: »

That's interesting that you know my friends better than I do. I actually already discussed it with one who agreed that it was a lot bigger than they expected and won't work in a tiny one bed flat. I'm sure I'm not alone in thinking I shouldn't have to put up with a huge canvas I don't like just to save peoples' feelings for years and years and they would absolutely agree.

Staggered that people think it normal to spend so much money on something which is so obviously a very personal thing.

I've emailed the company to ask what they might be able to do, and sure if it's nothing, they won't feel obligated to tell the purchaser, who will definitely understand anyway!

No I don't know YOUR friends better than you do; but I know that when people put thought and effort into buying a gift for someone to then have the gift 'rejected' can be hurtful.

If, however, those that gave you the gift feel, after buying it that it wasn't right for you then clearly enough thought and planning wasn't put into the sourcing and purchase at the outset!