free hoover ???

stphnstevey

No one going to ring them and contest this then? They advertised it at a certain price - why shouldn't we have one?

Spikey_2

If no order was recieved then how could they send a order number to your email address?

Spikey_2

stphnstevey wrote: »

No one going to ring them and contest this then? They advertised it at a certain price - why shouldn't we have one?

I nominate you as it's such a good idea....

Tallyho_2

stphnstevey wrote: »

No one going to ring them and contest this then? They advertised it at a certain price - why shouldn't we have one?

Without trying to stir up a hornet's nest again , they never advertised it at any price . Read the letter , scrunch it up , put it in the bin & then say " oh well , maybe next time "

Time to move on , your not going to get anywhere with this continued charade .

If you really feel strongly about it why don't you contact them yourself or go to the small claims court ?

Tallyho_2

By the way , I received the same letter today & accepted what they have said . Maybe they should have handled the response better but at least they have finally acknowledged the problem , what hassle it caused & apologised .

TBeckett100

I am back from my hols and no letter. i have spoken with work and they sent me one there. its not good news now but dependant on what it says, i'll release a press statement to the majors on Monday

Tallyho_2

TBeckett100 wrote: »

its not good news now but dependant on what it says, i'll release a press statement to the majors on Monday

What exactly are you going to say ?

I can just see the front page headline now " Bissell reneges on online deal that never was " !!!!!!

I'm sorry but I just can't believe your mentality over this , its embarassing reading some of your statements regarding the press & your intentions . Read the script of the letter as received elsewhere on this post & tell me what you are basing your press intentions scoop on ?

If your aim is too embarass Bissell to send you a free hoover then you'll fall flat on your face

TBeckett100

i do not need more money or hoovers, just want to highlight poor customer service.

jmc160

Sounds to me like they had tech problems. they've taken some time to investigate it, and sent out emails when they came up with an answer.
Yes, CS could have handled it better, but if I was looking for an answer on this, I'd want them to invesigate it first.

jswaminathanuk

TBeckett100 wrote: »

i do not need more money or hoovers, just want to highlight poor customer service.

Agree with you,
they didn't gave a damn to thier customer. I was wondering about their after sale service.