free hoover ???

Dave_Brooker

jswaminathanuk wrote: »

busy company? I doubt.
they are avoiding mails etc just to save themself from further embrassment.

I don't think they'll feel embarassed, they'll just ignore the emails.

zappster1966

I don't see why they should ignore the emails. If they "had computer problems" and "lost everyones details" why shouldn't they be proactive, assume we've all ordered £300 vacuum cleaners, are willing to pay real money and be chasing us up to re-order ? I'm still waiting for a reply to my email too.

Bissell customer services do seem pretty grim. Having said that, some people think JPR Electronics of Dunstable are just as bad. If not worse, eh Dave ?
http://forums.moneysavingexpert.com/showthread.html?t=457400

Dave_Brooker

zappster1966 wrote: »

I don't see why they should ignore the emails. If they "had computer problems" and "lost everyones details" why shouldn't they be proactive, assume we've all ordered £300 vacuum cleaners, are willing to pay real money and be chasing us up to re-order ? I'm still waiting for a reply to my email too.

You've ordered £0 cleaners for £0, perhaps they think you're just a bunch of clowns trying it on?

Given the choice between dealing with clowns or dealing with real customers, what are they going to do?

jswaminathanuk

Dave_Brooker wrote: »

You've ordered £0 cleaners for £0, perhaps they think you're just a bunch of clowns trying it on?

Given the choice between dealing with clowns or dealing with real customers, what are they going to do?

Dave you are missing the point. We don't have to loose anything but Bissel will in any case. As I mentioned earlier I don't expect hoover for 0.00 but it was Bissel who offered hoover for 0.00 (by mistake though), we accepted the offer but later they turned down. no complaints but as a gesture of goodwill they should reply that they are backing off (even with an excuse that they ran out of stock) but they should reply.
It is Bissel who made themself clown with giving excuses like
Power failure
missing orders
system failure for 1 hour (when most of the orders were outside that timeframe.
They have CLOWNs in their Cs who comes up with these excuses.

We didn't proposed hoover for £0.00 but Bissel did. Agree it was a human mistake but they have taken our details and they don't even bother to reply to our mail,This is not fair.

Trust me it will not go well for a company if it takes orders and then looses their customer's details and don't even bother to apologies.

Looks like you approve this practise but most of the MSE won't agree to this.

fairydust

Hi guys, I've nto read this thread for a few days and I think it was only on page three... can anyone possibly gimme a recap on whats happening? I ordered one but I wasn't expecting to get it - has anyone?

Dave_Brooker

jswaminathanuk wrote: »

Trust me it will not go well for a company if it takes orders and then looses their customer's details and don't even bother to apologies.

Apoliogise for what?

As far as I can see the company is being messed around by a bunch of freeloaders, why should they waste time on people who think they've paid £0.00 when there are real customers out there to deal with?

shareef

Your missing the point Dave. Emailing the people who made these orders to inform them of the situation is GOOD business practice. They made a msitake, and should therefore notify people of their intentions. Simple as.

stphnstevey

Eight pages!!!!!!!!

Has anyone got one
Has anyone actually spoken to them

Tallyho_2

There is more chance of the 2012 London Olympics logo being termed a classic design that this ever arriving

badmumof1

didnt spikey have a email saying that ones on the way to him ?