Shell deal feedback

MightyDeals_representative

blueeyes2112 wrote: »

Well as I had said, I would wait. The first email went to them on 27/05/2013 of which they sent and automated email saying they had received it stating they aim to respond to the query within 3 working days. To date still no response.
Again, I sent another email to MightyDeals on 29/05/2013, got the same automated email stating they aim to respond within 3 working days, still no response.
They have been paid from my bank account on 24 May, nothing has shown in My Deals, no card has been sent, no email with voucher had been sent. The Deal has now been closed

VERY VERY BAD CUSTOMER SERVICE, will now take legal action as they are not responding and have taken payment

Hi Blueeyes,

I am a Director at MightyDeals. Please email customerfeedback@mightydeals.co.uk and we will get this resolved for you. The majority of cards have been sent out, with the last batch going today. We stated everyone would have their card by June 10th.

Apologies if people are finding it difficult to get through over the phone, I am not seeing any abandoned calls today, but please use the above email address and we will respond today.

Thanks

Neil Campbell
MightyDeals

vvvvvvvvvvvvvvvv

QUARTER.....REDEMPTION DATE...........STATEMENT DELIVERY

1st................31st March......................EARLY JUNE

2nd...............30th June........................EARLY SEPTEMBER

3rd................30th September................EARLY DECEMBER

4th................31st December..................EARLY MARCH


says delivery in september in shell info

blueeyes2112

MightyDeals_representative wrote: »

Hi Blueeyes,

I am a Director at MightyDeals. Please email customerfeedback@mightydeals.co.uk and we will get this resolved for you. The majority of cards have been sent out, with the last batch going today. We stated everyone would have their card by June 10th.

Apologies if people are finding it difficult to get through over the phone, I am not seeing any abandoned calls today, but please use the above email address and we will respond today.

Thanks

Neil Campbell
MightyDeals

Hi Neil

I have already sent customer services 2 emails, the last email sent had screenshots of Thank you for your payment, My Deals showing No Deals could be found and the line from my on-line bank statement showing that payment had been made. To date I still have not even received the email that was meant to arrive 24 hours after making the the payment, which I presume is what is supposed to happen.

vekma

i already have a card and shell seem to have assigned both cards to one account even though i did not request this, they then seemed to have transferred the 4000pts but they have not appeared in the older account.

i fear i now have a £10 yellow plastic card !

oldagetraveller

dzug1 wrote: »

You seem to have overlooked that the statement you are getting is up to 31 March only - transactions since then won't register yet

They do always take ages to appear - I don't think you have anything to worry about - yet anyway

Written directly after the 31/03/2013 it states 0 points. I've copied and pasted from my account summary exactly as it appears.
Where have the 66 points come from since that date, they seem to have been added afterwards? I certainly haven't "earned" them. However, anything free is always welcome:)
Methinks there might well be a 'phone call to Shell to find out.

little_monkey

oldagetraveller wrote: »

written directly after the 31/03/2013 it states 0 points. I've copied and pasted from my account summary exactly as it appears.
Where have the 66 points come from since that date, they seem to have been added afterwards? I certainly haven't "earned" them. However, anything free is always welcome:)
methinks there might well be a 'phone call to shell to find out.

0800 7318888

MightyDeals_representative

Hi Everyone,

This is an official response from Shell and Mighty Deals.

For all existing Shell Drivers Club Members and newly registered members, please allow 24hr to 48hrs for the points to appear on your card.

For any customers with any other queries please contact Shell Drivers Club Customers Services on 08459 006 008

In the unlikely event that the 4000 points aren't showing after 24hrs to 48hrs please contact Shell Drivers Club Customer Services and they will look into the account and get this resolved.

All Fuel Vouchers or any other reward type will be posted and received by customers in August. (Someone posted September, this is not for UK Customers. Shell have confirmed it is August)

Some customers have said they have a pre-used card. This is not the case. The card may be linked to another card, but again if you do have any other questions regarding this please contact Shell Drivers Club Customer Services on 08459 006 008

Hope this helps everyone.

Thanks

Neil Campbell
MightyDeals

ukclarkkent

rec'd my card today and registered. all seemed to have gone through ok. i saw the bit about waiting 48 hours so will do that and check my account.

not panicking about my balance, etc. until the end of this week so will check back then. feel a bit more relaxed about this now having rec'd my card through the post today. fingers crossed!

me

vvvvvvvvvvvvvvvv

MightyDeals_representative wrote: »

Hi Everyone,

This is an official response from Shell and Mighty Deals.

For all existing Shell Drivers Club Members and newly registered members, please allow 24hr to 48hrs for the points to appear on your card.

For any customers with any other queries please contact Shell Drivers Club Customers Services on 08459 006 008

In the unlikely event that the 4000 points aren't showing after 24hrs to 48hrs please contact Shell Drivers Club Customer Services and they will look into the account and get this resolved.

All Fuel Vouchers or any other reward type will be posted and received by customers in August. (Someone posted September, this is not for UK Customers. Shell have confirmed it is August)

Some customers have said they have a pre-used card. This is not the case. The card may be linked to another card, but again if you do have any other questions regarding this please contact Shell Drivers Club Customer Services on 08459 006 008

Hope this helps everyone.

Thanks

Neil Campbell
MightyDeals

Hi,Someone here.I posted that as i was sent to me in an email from [EMAIL="driversclub@shell.co.uk.Would"]driversclub@shell.co.uk.Would[/EMAIL] you like proof?

vvvvvvvvvvvvvvvv

Dear .......,

Thank you for your correspondence to the Shell Drivers’ Club.

I would like to inform you that in the Shell Drivers’ Club scheme, redemptions are made automatically at the end of each quarter for your selected rewards.

Rewards are sent provided you have met the required points balance as at the end of a quarter. These are just 500 points for Shell Fuel Vouchers.

Please see below for the redemption and statement delivery dates:




QUARTER.....REDEMPTION DATE...........STATEMENT DELIVERY

1st................31st March......................EARLY JUNE

2nd...............30th June........................EARLY SEPTEMBER

3rd................30th September................EARLY DECEMBER

4th................31st December..................EARLY MARCH


Please be informed that the next statement, relating to your points should be with you in September with your vouchers since you registered within the 2nd quarter of 2013.

Yours sincerely,

(Name withheld)

Customer Service Department

Shell Drivers’ Club

Shell U.K. Oil Products

Registered Office: Shell Centre, London, SE1 7NA