Shell deal feedback

gsdhody

I received my card and registered it and it has no balance. I paid £10 for it And no points balance. I think I have lost my money

adamb818

gardner1 wrote: »

update in the last hr it has changed to -4000 pts transfer
so if you have 2 accounts registered to same email it will transfer in the points:)

Mine has also -4000 points transfer for both cards I received, they have however not been transferred to my original card number.

When I clicked on My Account Details and then Transaction History its says -4000 redeemed points but I was under the impression Shell didn't redeem until the end of the quarter which would be end of this month not May?

I registered my cards on Thursday when they arrived then the 4000 points were on my account on Friday

oldagetraveller

gsdhody wrote: »

I received my card and registered it and it has no balance. I paid £10 for it And no points balance. I think I have lost my money

Same here. Non too pleased about it! All that's showing is something relating to fuel vouchers.

MightyDeals_representative

gsdhody wrote: »

I received my card and registered it and it has no balance. I paid £10 for it And no points balance. I think I have lost my money

Hi Gsdhody,

Please do't worry, you definitely haven't. If you can email customerfeedback@mightydeals.co.uk we will respond and get it resolved for you.

If you don't have your points, Shell will top up your card. It normally takes about 48hrs for the points to show. If you check My Account History it should show.

Thanks

Neil Campbell
MightyDeals

oldagetraveller

I'm having great difficulty in logging on to my Shell card account. Three times now, after submitting the correct information and having it declined I had to request a new e-mailed password!
Also when eventually logged in -
Total points earned 01/01/2013 - 31/03/20130 points

Fuel transactions0 points
Shell products0 points
Shell Online Shopping0 points
Bonus points (including double points promotions)0 points
Other points0 points
Previous Shell Drivers' Club balance66 points
Total points balance66 points
Points redeemed0 points
Balance going forward66 points
Your reward is £0.00 of Money off Fuel Vouchers
The actual points balance showing is 116, I presume 50 points added to the 66 for registering online?
I've never had a Shell card previously - ever. So it looks like I've been royally screwed for £10!
Not a massive amount but it certainly leaves a bad taste in the mouth.

dzug1

oldagetraveller wrote: »

Also when eventually logged in -
Total points earned 01/01/2013 - 31/03/2013 0 points

.

You seem to have overlooked that the statement you are getting is up to 31 March only - transactions since then won't register yet

They do always take ages to appear - I don't think you have anything to worry about - yet anyway

blueeyes2112

blueeyes2112 wrote: »

Although I haven't used MSE and gone direct to Mighty Deals, my payment has gone through with no problems, but I did not receive a confirmation email, nothing showing in My Deals and no balance in My Mighty Cash. I have sent and email to MD customer support and waiting for a reply. I would rather wait to see this issue be dealt with rather than having to money refunded, but will wait to see what they say first.

Well as I had said, I would wait. The first email went to them on 27/05/2013 of which they sent and automated email saying they had received it stating they aim to respond to the query within 3 working days. To date still no response.
Again, I sent another email to MightyDeals on 29/05/2013, got the same automated email stating they aim to respond within 3 working days, still no response.
They have been paid from my bank account on 24 May, nothing has shown in My Deals, no card has been sent, no email with voucher had been sent. The Deal has now been closed

VERY VERY BAD CUSTOMER SERVICE, will now take legal action as they are not responding and have taken payment

infernalaffairs

I registered my new card and it's been merged with my exisiting account. When I look at the transactions for the new account it shows the following however the 4000 points haven't appeared under my existing account number

Shell Drivers Club Date Transaction Quantity Points

02/06/2013 Point transfer - New Account No minus 4000
01/06/2013 Central points plus 50
29/05/2013 Central points plus 4000

MightyDeals_representative

oldagetraveller wrote: »

I'm having great difficulty in logging on to my Shell card account. Three times now, after submitting the correct information and having it declined I had to request a new e-mailed password!
Also when eventually logged in -
Total points earned 01/01/2013 - 31/03/20130 points

Fuel transactions0 points
Shell products0 points
Shell Online Shopping0 points
Bonus points (including double points promotions)0 points
Other points0 points
Previous Shell Drivers' Club balance66 points
Total points balance66 points
Points redeemed0 points
Balance going forward66 points
Your reward is £0.00 of Money off Fuel Vouchers
The actual points balance showing is 116, I presume 50 points added to the 66 for registering online?
I've never had a Shell card previously - ever. So it looks like I've been royally screwed for £10!
Not a massive amount but it certainly leaves a bad taste in the mouth.

Hi Oldage Traveller,

It does take 48 hours for the points to appear. If the points still aren't in your account, please email customerfeedback@mightydeals.co.uk and we will get it resolved.

Kind Regards,

Neil Campbell
MightyDeals

funnyguy

I have my 4000 points plus 50 for signing up.I have asked for themto be fuel vouchers.Am I right in assuming I just sit back and wait,and at the end of June everything is done automatically for me and I will get my vouchers some 6 weeks after that?