MSE News: Sky takes over O2 and Be broadband: What does this mean for customers?

[Deleted User]

Ofcom is proposing a faster switching facility which should eradicate the problem. Article here.

skaterboy

Hi, Just to let you know what I got:


My first attempt, Sky offered me a 12 month contract of the usual unlimited BB. It also allowed me to keep my line rental with a non Sky provider. (I use Primus)


When I asked about a bill credit I was told no.


I phoned back later in the evening and this time when I asked for the £40 bill credit they agreed.


So BB £5 per month and a £40 bill credit

qwertyty

hubb wrote: »

Well this is interesting. I phoned that number and a real Sky person (had to get passed on from o2 costing me free) told me that I was miss sold the package by one of their outsources who should have offered me the £75 discount and cheaper line and broadband . He told me (by his own admission) that some of the companies they outsource are pushy and are on commission to sell the tv package hence why he didn't reduce my cost.

Anyway, after apologizing he said he will give me a £75 discount and BB/Line Rental for £10 a month PLUS free weekend and evening calls.

I am happy with that.

what phone number did you ring?

hubb

qwertyty wrote: »

what phone number did you

0800 230 0202 from o2 when they emailed me. I phoned it which put me through to sky through the back door.

Quentin

To speak to the "dedicated" sky team dealing with o2 migrations (really a sales team anxious to bribe you into a contract rather than let you migrate which means no contract):

0800 230 0202 option1, 5, 2.

hubb

Yes but if you migrate you don't get the offers. You will be charged a higher price by default.

Quentin

hubb wrote: »

Yes but if you migrate you don't get the offers. You will be charged a higher price by default.

No

You still get a cheap deal but with no tie in.

[Deleted User]

Quentin wrote: »

No

You still get a cheap deal but with no tie in.

You should definitely get a better deal by switching early. In my case I would have paid £7.50pm for bb plus BT line rental whereas by switching early I'm now paying £70 over the next 12 months ie £5.83pm *including* line rental.

espresso

anactuary wrote: »

You should definitely get a better deal by switching early. In my case I would have paid £7.50pm for bb plus BT line rental whereas by switching early I'm now paying £70 over the next 12 months ie £5.83pm *including* line rental.

However not everyone wants the full LLU "*including* line rental" for any amount of bribe!

[Deleted User]

espresso wrote: »

However not everyone wants the full LLU "*including* line rental" for any amount of bribe!

Agreed. BT had just written to me to say they were going to charge for evening & weekend calls and caller display, both of which I previously had free, so they pushed more than Sky pulled, for me anyway.

I'm definitely not a fan of Sky, far from it, but the bribe was enough. It offset the increase in gas & elec from a previous fix ending.